ComEd customer care number: fast, accurate ways to reach Commonwealth Edison

Commonwealth Edison (ComEd) is the electric utility serving roughly 4 million customers across about 11,400 square miles of northern Illinois, including Chicago and more than 400 municipalities. If you need to report an outage, manage your bill, start or stop service, or ask about energy assistance, having the correct contact details saves time.

The primary ComEd customer care number is 1-800-334-7661 (that’s 1-800-EDISON1). This line routes you through an automated system for quick tasks and to live agents for account-specific help. Outage reporting through this number is available 24/7; general customer support is available during extended business hours (Central Time). Spanish-language support is available at 1-800-95-LUCES (1-800-955-8237). For customers who are deaf, hard of hearing, or speech-impaired, dial 711 to reach Illinois Relay and ask the operator to connect you to ComEd at 1-800-334-7661.

Before calling, have your ComEd account number (from your bill or My Account), the service address, and a callback number ready. If you’re reporting an outage, be prepared to briefly describe any hazardous conditions (e.g., downed wire, tree on line, sparking equipment). These details help ComEd prioritize and route field crews efficiently.

Report an outage or an electrical emergency

For outages, downed lines, or other electric emergencies, call ComEd immediately at 1-800-334-7661. This line is monitored 24 hours a day. If you see a downed power line or there is a life-threatening situation, stay far away, keep others clear, and call 911 first—then notify ComEd. Never attempt to move a downed line or anything touching it.

You can also report and track outages digitally. Visit comed.com/Report to submit an outage and comed.com/OutageMap to see area status and estimated restoration times. ComEd’s text messaging channel lets you report and check status from your mobile phone: after enrolling your number, text OUT to 26633 (COMED) to report, and text STAT to the same short code for updates. You can also text HELP for commands or STOP to opt out. Digital reports are ingested directly into ComEd’s outage management system, which can speed crew dispatch and status notifications.

• Call 1-800-334-7661 for 24/7 outage and emergency reporting; for immediate danger, call 911 first.
• Text OUT to 26633 (COMED) to report; text STAT for your latest estimated restoration time.
• Use comed.com/OutageMap for neighborhood-level status and restoration estimates.

Billing, payments, and assistance

For billing questions, payment arrangements, or to confirm your balance and due date, call 1-800-334-7661 and use the automated prompts or ask for a representative. Many common actions—such as enrolling in AutoPay, updating your contact info, or viewing usage history—are faster online via comed.com/MyAccount or the ComEd mobile app. If you’ve received a disconnection notice, call as soon as possible; in many cases, agents can review payment options or set up a deferred payment arrangement based on your account status.

Payment assistance is available for eligible households through state and utility programs. Start at comed.com/Assistance to review options, which may include LIHEAP (federal Low-Income Home Energy Assistance Program), PIPP (Percentage of Income Payment Plan), and ComEd-administered bill relief programs that may vary by season and funding. Documents typically required include proof of income, identification, and your ComEd account number. If you’re working with a Community Action Agency, notify ComEd when your application is submitted so notes can be added to your account.

Moving in or out? Use comed.com/Move to start, stop, or transfer service. You’ll be asked for your service address, move date, and identification details; a deposit may be assessed based on credit or payment history. For renters, make sure the service start/stop dates line up with your lease to avoid unintended charges. If you have solar or other distributed generation equipment, inform ComEd during a move so interconnection and net metering records transfer correctly.

Business, projects, and builders

Business customers can manage most account needs through comed.com/MyAccount and the general customer care number at 1-800-334-7661, which will route you to commercial support. For new construction, service upgrades, relocations of poles/lines, or meter-related work tied to a project, start at comed.com/NewService. You can submit project details, upload site plans, and track status online; ComEd may schedule site visits or engineering reviews depending on scope.

If your business is considering solar, battery storage, or EV charging infrastructure, use comed.com/Solar and comed.com/EV for interconnection guidelines, applications, and incentives. Interconnection requests are processed in stages (screening, design/impact study if needed, and permission to operate). Having a licensed electrician or developer familiar with ComEd’s standards helps keep timelines on track. For time-sensitive projects, call 1-800-334-7661 and ask to be routed to the appropriate project or interconnection team after submitting your online request.

When to call vs. self-serve, and how to get faster help

Outages, safety hazards, and disconnection notices warrant a phone call to 1-800-334-7661, because the triage process and escalation paths are fastest by phone. For routine tasks—checking your balance, updating contact details, or starting/stopping service—online options at comed.com/MyAccount are typically quicker and available 24/7. The outage text channel (OUT to 26633) is also highly efficient for simple reporting and status checks.

If your issue requires an agent, call during lighter traffic windows when possible (late morning or early afternoon Tuesday through Thursday often sees shorter wait times than Monday mornings or after storms). Have your account number, service address, and a callback phone ready. If you’ve opened a case online, note the confirmation or reference number so the agent can find it quickly.

• Save these: Customer Care 1-800-334-7661; Spanish 1-800-95-LUCES (1-800-955-8237); Text OUT/STAT to 26633; Relay 711.
• Set up My Account (comed.com/MyAccount) and enable outage alerts so updates arrive automatically by text/email.
• If power blinks on and off, still report it; multiple reports help ComEd pinpoint intermittent faults on a circuit.
• Document meter readings, photos of damage, or equipment numbers (if safe) to speed troubleshooting with an agent.

About ComEd and regulatory context

Founded in 1907, ComEd is a regulated electric delivery utility under the Illinois Commerce Commission (ICC). It maintains and operates the poles, wires, substations, and meters that deliver electricity to homes and businesses. Supply (the energy itself) may come from ComEd’s default supply or from an alternative retail electric supplier you choose; regardless, ComEd remains your point of contact for outages and electric emergencies.

Because ComEd is regulated, many customer protections—such as rules governing disconnection notices, payment plans, and medical certification holds—are set by the ICC. If you have a complex billing dispute that you cannot resolve directly with ComEd, you can contact the ICC’s Consumer Services Division for mediation; start at icc.illinois.gov for current phone and online complaint options. For most issues, however, contacting ComEd first at 1-800-334-7661 or via comed.com/ContactUs is the fastest path to a solution.

What number is 1 800 334 7661?

Electricity. Commonwealth Edison (“ComEd”) is the electrical transmitter for Northbrook and the greater Northern Illinois region. Contact ComEd at 1-800-Edison-1 (1-800-334-7661) or via ComEd’s online portal. Business customers should call 1-877-426-6331.

Is ComEd 24 hour customer service in Chicago?

If you see downed power lines, leave the area immediately and then call ComEd at 1-800-EDISON-1. Representatives are available 24 hours a day, 7 days a week. All email requests are processed in the order in which they are received.

How do I report a power outage to ComEd Illinois?

When severe weather causes power outages, ComEd encourages residents who have lost power to call 800-Edison1 (800-334-7661) to report the outage. ComEd relies on both its monitoring program at its Emergency Operating Center and customer reports to determine where there are outages.

What happens if you overpay ComEd?

@mbeach3 Hi Mike, if you have overpaid, our system will leave it on your acct as a credit unless you prefer a refund.