Citibank Customer Care Phone Numbers: How to Reach the Right Line Quickly

Direct phone numbers by region and product

If you need Citibank customer care, the fastest route is to call the regional hotline for your specific product (credit cards vs. banking). Below are widely used, official numbers that connect directly to Citi or to the designated successor where Citi has exited consumer banking. Always have your card or account details handy and call from your registered phone when possible.

• United States — Citi credit cards: 1-800-950-5114 (24/7). From outside the U.S. (call collect): +1-605-335-2222. Retail banking (checking, savings, ATM/debit support): 1-888-248-4226 (1-888-CITIBANK). Website: www.citi.com/contactus
• Singapore — CitiPhone: +65 6225 5225 (24 hours, all products). Website: www.citibank.com.sg/contactus
• Australia — CitiPhone: 13 24 84 (within Australia; standard call charges apply). Website: www.citibank.com.au/help
• India — Citi-branded consumer products (credit cards, retail accounts) are serviced by Axis Bank following the 2023 transition. Call 1860-419-5555 or 1860-500-5555 (charges per your plan; not toll-free). Transition hub: www.axisbank.com/citi
• Philippines — CitiPhone: (02) 8995 9999 (Metro Manila). From overseas: +63 2 8995 9999. Website: www.citibank.com.ph

Charges: U.S. toll-free numbers are free domestically; “1860” series lines in India are chargeable local-call numbers. For international assistance, the U.S. collect line (+1-605-335-2222) lets the operator bill the call to Citi. If your card was issued by a retail partner (e.g., a co-branded card), you can still use the Citi cards line above; additional product-specific numbers are listed when you sign in at citi.com or in the Citi Mobile App under Help & Support.

Call routing tips and getting a human fast

When the IVR asks for identification, enter the last 4 digits of your card or account number, plus the last 4 digits of your SSN (U.S.) or your country’s equivalent ID when prompted. If you’re calling from the mobile number on file, Citi’s system may recognize your caller ID and authenticate faster. If you’re in the app, use Help & Support > Call Us to generate a one-time passcode for shorter verification on the call.

If you need a live agent, say “representative” or “agent” at the voice prompt after entering the required verification. For lost or stolen cards, choose the corresponding emergency option from the main menu; these queues prioritize routing and typically connect faster. Never share OTPs or full card numbers with anyone who calls you first—if you receive a suspicious call, hang up and dial the official numbers listed above.

For specialized products (home loans, investments, Citigold, Private Bank), sign in to your account to see the service line dedicated to your relationship tier. These dedicated lines generally have shorter wait times and direct access to specialists who can complete higher-limit transactions or complex service requests.

Hours, wait times, and best times to call

Citi’s main credit card hotlines operate 24/7 in most markets, and emergency card replacement and fraud support are always available. Banking support hours can vary by region and day—if a non-urgent request can wait, check the posted hours on the “Contact Us” page for your country to avoid after-hours delays. For example, some retail banking lines operate extended weekday hours and reduced weekend coverage.

Wait times peak after billing statements cut and on Monday mornings. If possible, call early local mornings on weekdays or later evenings to reduce hold time. You can also request a callback through the Citi Mobile App when available, which holds your place in queue without tying up your phone.

If you are traveling internationally, use Wi‑Fi calling to toll-free U.S. numbers if your carrier supports it, or place a collect call to the U.S. international number. Keep your temporary travel phone numbers added to your profile to avoid extra verification hurdles when you call from abroad.

Important note for customers in India

Citibank completed the transfer of its India consumer business (including credit cards and retail accounts) to Axis Bank in 2023. Your existing Citi-branded card remains valid, but customer service is provided by Axis Bank using dedicated channels. You can reach support at 1860-419-5555 or 1860-500-5555, and manage your account via the Axis portal dedicated to Citi customers: www.axisbank.com/citi.

Existing EMI plans, reward balances, and billing cycles continue per your card’s terms, but product migration details and statement formats may have changed. If you have not updated your KYC or contact information since the transition, complete that with Axis to ensure uninterrupted service and to avoid declined transactions when traveling.

Prepare before you call (what to have ready)

Having the right information in front of you will speed up authentication and resolution. In many cases, Citi can complete service requests in one call if verification is smooth and your recent activity is available for reference.

• Identity: Full name as on the account, date of birth, and the last 4 digits of your SSN (U.S.) or national ID equivalent.
• Account details: Last 4 digits of your card or account number; recent transactions (amounts, merchants, dates) for verification.
• Security items: Your security word or answers to security questions; access to the phone and email registered on your profile.
• Travel or dispute specifics (if applicable): Trip dates/destinations to set travel notices; for disputes, the transaction amount, date, and merchant name.
• Device with Citi Mobile App (optional but helpful): Use in‑app Call Us for faster verification or to freeze/unfreeze your card in real time.

For disputes, note deadlines: card billing error disputes are typically time-sensitive from the statement date. Initiating a case while on the phone is fine, but you may be asked to upload documents or a written statement through the app or website to complete the claim. Keep your case ID for follow-up.

Lost or stolen card and fraud emergencies

If your card is lost, stolen, or showing unauthorized charges, call immediately. In the U.S., use 1-800-950-5114; from overseas, place a collect call to +1-605-335-2222. In Singapore, call +65 6225 5225; in Australia, 13 24 84; in the Philippines, (02) 8995 9999. In parallel, open the Citi Mobile App and freeze the card; this helps stop additional charges while you’re being connected to an agent.

Agents can overnight a replacement card in many countries and will walk you through temporary authorization controls, new PIN setup where applicable, and dispute filing for fraudulent transactions. Liability for unauthorized card charges is generally waived after timely reporting, subject to your cardholder agreement; ask the agent to confirm coverage and timelines specific to your account and country.

If your phone is also missing, sign in from a trusted device or desktop to change your Citi password, remove the lost device from your profile, and enable alerts on a backup number or email. For debit/ATM cards tied to bank accounts, request an immediate hold on the account if cash withdrawals are at risk.

Alternatives to phone support

For many routine tasks—card activation, travel notices, locking/unlocking a card, changing contact details, redeeming rewards—logging into the Citi Mobile App or your country’s Citi online banking portal is faster than a call. Use Help & Support to chat with an agent when available or to send a secure message for non-urgent issues.

To find nearby branches or ATMs, use locations.citi.com (U.S.) or your local Citi site’s locator. If you prefer written correspondence, use the secure message center after signing in rather than postal mail, as it ties your request to your account and speeds up verification. For India-specific consumer card support, always use the Axis Bank transition portal at www.axisbank.com/citi for the latest service options and contact paths.

Corporate and institutional clients should contact their assigned Citi Service Manager or use CitiService channels listed on the institutional portal, as consumer hotlines cannot access those accounts. If you are unsure which line applies to you, start with your country’s main CitiPhone number above; the agent can transfer you to the correct desk.

How to speak to a live person at Citibank by phone?

For assistance with your account, please contact Customer Service at 1-800-347-4934 (in Spanish: 1-800-947-9100) (TTY: 1-800-325-2865).

Who is 1300 550 216?

Reporting scams
If you believe you have been the victim of a scam, please contact us immediately on 1300 550 216. It’s important that you get in touch with us if: you’ve sent money or authorised a payment due to a suspected scam.

Does Citi offer 24-7 customer service?

Citi’s Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. You can contact the appropriate Customer Service representative by calling the number on the back of your card or by visiting the Citi website Contact Customer Service page.

Whose number is 800 950 5114?

Citi Customer Service
If the card has been lost or stolen, you can request a new card at the Replacement Card Page. If you prefer, you can reach Citi Customer Service at 1-800-950-5114 (TTY: We accept 711 or other Relay Service).