Carrier Customer Care Phone Number: How to Reach the Right Support Fast

The Official Carrier Customer Care Numbers

The primary customer care number for Carrier residential HVAC support in the United States and Canada is 1-800-CARRIER (1-800-227-7437). Use this line for questions about product information, basic troubleshooting guidance, warranty registration, and help locating an authorized dealer for service. When you call, you’ll be routed based on prompts; selecting Residential will get you to the team that supports home heating and cooling equipment.

You can also reach Carrier online via carrier.com/residential. For written inquiries or corporate matters, Carrier Global Corporation’s headquarters is located at 13995 Pasteur Blvd, Palm Beach Gardens, FL 33418, USA. Note that corporate mail is not a service request channel; for repairs or warranty claims, you’ll be directed to an authorized Carrier dealer even if you contact the headquarters.

Outside the U.S. and Canada, go to carrier.com, choose your region (e.g., EMEA, Asia-Pacific, Latin America), and use the local “Contact” page for regional customer care numbers. Carrier operates globally and routes service support through country-specific networks to ensure parts availability, regulatory compliance, and local warranty policies.

When to Call Carrier vs. Your Local Authorized Dealer

Call Carrier customer care when you need help identifying your product, registering a warranty, understanding basic operating features, or locating a factory-authorized dealer. Carrier’s phone team can confirm model families, explain warranty terms, and escalate product issues that require manufacturer attention.

Call your local Carrier Factory Authorized Dealer for anything involving on-site diagnosis, maintenance, or repair. Warranty parts are supplied through authorized dealers, and labor is performed locally. Carrier’s central customer care does not dispatch technicians; instead, they refer you to dealers in your ZIP code who have access to OEM parts, service literature, and training.

For urgent safety issues—such as gas odors, sparking equipment, or suspected carbon monoxide—do not wait on hold. Leave the area immediately and call your gas utility’s emergency line or 911. After the site is safe, schedule a dealer visit to inspect the HVAC system.

What to Have Ready Before You Call

Having the right details on hand shortens call time and speeds up next steps. Most Carrier support and dealer workflows are built around a few critical data points that identify your system and its warranty.

• Model and serial numbers: Found on the outdoor condensing unit’s nameplate (typically on the side panel near the refrigerant lines) and on the indoor furnace or air handler (behind the blower door or inside the service panel). Take a photo of the data plates.
• Install date and installer name: If unknown, provide approximate season/year and the city. An invoice or maintenance log helps.
• Proof of purchase and registration status: If you registered within 90 days of installation (U.S. and Canada), you may qualify for enhanced parts coverage. If not sure, ask support to look it up or check productregistration.carrier.com.
• Symptoms and error codes: Note any fault codes shown at the thermostat or on the furnace/air handler control board, unusual noises, smells, icing, or breaker trips. Include when the issue started and any recent power outages or storms.
• Thermostat and filter details: Thermostat model (e.g., Carrier Infinity, ecobee) and filter size/last replacement date. Restricted airflow is a common cause of faults.
• Maintenance history: Date of last tune-up, refrigerant work, or component replacement (capacitor, contactor, blower motor, inducer, etc.).

Warranty, Registration, and Typical Costs

For most Carrier residential equipment in the U.S. and Canada, registering your product within 90 days of installation activates longer limited parts coverage, typically up to 10 years for eligible models. Unregistered equipment generally defaults to a shorter parts warranty, commonly 5 years. Labor is not covered by the standard limited warranty. Terms vary by model, application (owner-occupied vs. rental), and jurisdiction, so confirm with Carrier or your dealer. Always keep your original invoice and model/serial numbers.

Extended labor protection can be purchased through authorized dealers at or shortly after installation. Pricing varies by system and term length; many homeowners opt for 5–10 years of labor coverage to cap out-of-pocket repair costs. If you’re past the purchase window, ask the dealer about available post-install options or third-party plans. For warranty verification or registration help, call 1-800-227-7437 or use productregistration.carrier.com with your serial number.

If you’re out of warranty, expect common cost ranges in the U.S. as a planning guide: a diagnostic visit often runs $89–$149 during regular hours, with after-hours rates higher. Typical installed parts can range widely—run capacitors ($120–$300), contactors ($150–$350), blower motors ($400–$900), inducer motors ($450–$900), control boards ($350–$800), and compressors (parts $1,200–$2,500; full repair higher depending on refrigerant and labor). Prices vary by region, system size, refrigerant type (R-410A vs. legacy R-22), and accessibility.

Service Levels, Response Times, and Peak Season Tips

HVAC call volumes surge during heat waves and cold snaps, typically May–August and December–February in many North American regions. During these peaks, you may experience longer phone holds and extended dealer scheduling windows. If you can safely operate the system, ask Carrier to connect you with multiple Factory Authorized Dealers and request the earliest available diagnostic appointment.

For faster resolution, provide all system details in one call, authorize a diagnostic trip as soon as practical, and ask the dealer to pre-stage common parts (e.g., capacitors, contactors) based on your symptoms. If your equipment is part of an integrated communicating system (e.g., Carrier Infinity with communicating thermostat), mention this; it changes diagnostic steps and parts requirements.

If your system is older or approaching a major repair (compressor, heat exchanger), request both a repair quote and a replacement quote. With 2023 SEER2 efficiency standards now in effect across the U.S., many homeowners compare the cost of a large repair against the efficiency and warranty benefits of a new system.

Online Self-Service: Where to Click Before You Call

Carrier offers several online resources that can save you time. For dealer lookup and scheduling, use carrier.com/residential/en/us/find-a-dealer and enter your ZIP code. For product registration and warranty lookup, go to productregistration.carrier.com with your serial number. Many user guides and maintenance documents are posted under each product’s page on carrier.com/residential; search your model number to download the Installation, Start-Up, and Owner’s manuals.

If you have a Carrier smart thermostat or connected control, check the app for error notifications, system status, and filter reminders. Screenshots of alerts help both Carrier support and your dealer pinpoint issues. For non-urgent questions, many customers prefer using the website contact form on carrier.com/residential/en/us/contact-us to receive a written reply you can keep for your records.

Remember that warranty decisions and parts fulfilment flow through authorized dealers. Even if you initiate a case online or by phone, you’ll typically be referred to a local dealer for on-site verification and service.

Safety and Compliance Reminders

If you smell gas, suspect a carbon monoxide issue, or see signs of electrical arcing, evacuate immediately and call your gas utility’s emergency number or 911 before contacting Carrier or a dealer. After the emergency is cleared, schedule a professional inspection and consider installing or checking carbon monoxide detectors on each floor of your home. Replace CO detectors per manufacturer guidance, commonly every 5–7 years.

Do not attempt refrigerant handling, brazing, or line-set work yourself. These tasks require EPA Section 608–certified technicians in the U.S. Improper work can void warranties, damage equipment, and create safety hazards. Carrier’s Factory Authorized Dealers have access to OEM parts, service bulletins, and training that align with warranty and safety standards.

For product support, warranty guidance, and dealer referrals, start with 1-800-CARRIER (1-800-227-7437) or visit carrier.com/residential. Having your model and serial numbers ready will ensure the fastest possible assistance.

How do I contact Carrier support?

The customer service team is readily available to address your concerns.

1. 1800 103 3333. @ [email protected].
2. 1800 419 3333. @ [email protected]. Our Policies. 2023 © Carrier Midea India. Enquire Now. Product*

How do I reach out to my Carrier?

Carrier contact information

1. AT&T. Call AT&T Customer Care at 1-800-331-0500.
2. Sprint. Dial *2 from your phone or device, or call 1-888-211-4727.
3. Verizon Wireless. Dial *611 from your phone or device, or call 1-800-922-0204.

How do I contact a Carrier?

HOW CAN I CONTACT Carrier

1. Email.
2. Chat.
3. 1-800-Carrier. (1-800-227-7437)

How do I contact Carrier customer service?

If you are in need of customer service for a Carrier product, please contact us using the link below or by calling 1-800-Carrier (1-800-227-7437).