Call Domino’s Customer Care: The Fastest Ways to Get Help and Resolutions

What “Customer Care” Means at Domino’s

Domino’s operates a largely franchised network (over 98% of stores worldwide), which means most order issues are resolved fastest at the store that made your food. In practice, “customer care” is a combination of store-level support (team member, shift lead, or store manager), the franchise organization that owns that location, and national/corporate support teams that oversee brand standards and handle escalations.

Because the person who can remake a pizza, credit a delivery fee, or issue a timely refund is usually at the store, calling the correct number saves time. Corporate teams are essential for guidance, trend tracking, and reviewing serious complaints, but they typically cannot pull up a live order from a local kitchen. Knowing when to call the store and when to escalate will get you the best result with the least waiting.

Before You Call: What to Have Ready

Having a few details on hand can cut your call time by half and helps staff verify the order and act quickly. The most important items are on your digital receipt, email confirmation, or the box label. If you ordered as a guest, you can still retrieve most details from your email or text updates.

• Order information: Order number, store number (or store name and full address), date/time of order, delivery vs. carryout, and the exact items.
• Payment details: How you paid (card, cash, third-party wallet), last 4 digits of the card, and the charged amount including delivery fee and tip.
• Contact and proof: The phone number used on the order, screenshots/receipts/photos (for quality issues), and the delivery address used.

Find the Right Number to Call

Start with the store that prepared your order. You’ll find the store’s phone number on your receipt, the pizza box label, or through the store locator on your country site. In the U.S., use the store locator on https://www.dominos.com to find the exact location and phone. This is the fastest path for real-time fixes such as a missing item, late delivery, or remake authorization.

If you need assistance placing an order online due to a disability or accessibility issue in the U.S., call Domino’s Accessibility Line at +1-866-251-7228. For corporate correspondence or escalations that require written follow-up, Domino’s Pizza LLC headquarters is at 30 Frank Lloyd Wright Drive, Ann Arbor, MI 48105, USA. The main switchboard is +1-734-930-3030; note that corporate teams generally do not manage live orders and may redirect you to the store or an online support form.

Use your country’s official website for regional contact options and hours: United States (https://www.dominos.com), United Kingdom (https://www.dominos.co.uk), Australia (https://www.dominos.com.au), Canada (https://www.dominos.ca), and India (https://www.dominos.co.in). Most markets offer a “Contact Us” or “Help” page where you can request a callback or submit a case if phone lines are busy.

What to Say on the Call (and How to Escalate)

Lead with the order number, your name, and the issue in one sentence. For example: “Order 123456 from 6:40 p.m., delivery to 123 Main St—one pizza arrived cold and one item is missing.” This helps the team pull your ticket immediately. Next, state your preferred resolution: remake for delivery, remake for carryout, credit/refund, or store credit. If timing is critical (e.g., a group event), give a clear deadline.

If the first contact can’t resolve it, ask for the shift lead or store manager. Use specific facts: timestamps from your confirmation email or tracker, and any photos. For escalations beyond the store, ask for the franchise owner’s contact or the area supervisor’s information; many stores will forward your details directly. If you need brand-level review (e.g., food safety, discrimination, or repeated unresolved issues), submit a written complaint via your country’s official site so there is a case ID and audit trail.

Common Issues and Typical Remedies

Late or missing items: Stores can authorize a remake for delivery or carryout, partial credits, or a refund to the original payment method. Delivery delays are most common during peak hours (roughly 6:00–8:30 p.m. local time and major televised events). If you prefer a refund rather than a remake, say so clearly—most card refunds post in 3–10 business days depending on your bank.

Quality concerns (cold, incorrect toppings, under/overbaked): Provide photos and call within 24 hours of delivery or pickup for best outcomes. Typical remedies include a same-day remake or a credit applied to your account. For food safety concerns, the store and franchise will generally escalate immediately and may request additional details (e.g., time to fridge, symptoms, other food consumed) to document the case properly.

Charges and authorization holds: Many banks place a temporary hold that can be higher than the final ticket total, which usually clears in 3–5 business days. If you see a duplicate charge older than 48 hours, call the store to verify a void or refund was processed; then contact your bank to remove a stale hold or dispute a confirmed duplicate.

Timing, Peak Hours, and Call-Back Strategies

Best times to reach a store manager are typically 9:00–11:00 a.m. and 2:00–4:00 p.m. local time, outside the lunch/dinner rush. During peak periods, expect hold times of 2–10 minutes; if your issue is not urgent, ask the team to call you back when the oven queue lightens. For scheduled events or large orders (over $100), call at least 2–3 hours ahead to confirm details and a contact person on shift.

If you submit an online support form, include a reachable phone number and preferred callback window. Keep your phone nearby—support teams often close cases after 1–2 missed callbacks. If you are working across time zones (e.g., ordering for someone in another city), specify the local time of the store in all messages.

Accessibility and Language Assistance

In the U.S., for help with online ordering accessibility, call +1-866-251-7228. If you are deaf, hard of hearing, or have a speech disability, you can place calls through the Telecommunications Relay Service by dialing 711 and requesting the store’s number from your receipt or the locator on https://www.dominos.com. Ask the store to note communication preferences on your customer profile for future orders.

Many markets support multiple languages at store level or via national web forms. If language support is limited at the store, request a callback from a manager who can accommodate your language, or submit your issue through your country site’s contact page, which often supports more languages in writing than on the phone.

Security, Privacy, and Payment Safety

Domino’s staff will never ask for your full card number, CVV, or online account password on a call. Provide only the last 4 digits of your card to locate a transaction. If someone asks for your full card details, hang up and call the store back using the official number from your receipt or the store locator. For suspected card fraud, immediately contact your bank using the number on the back of your card before calling the store.

For charge reversals, ask the store to confirm whether they processed a void (same day) or a refund (after settlement). Request the refund reference ID if available. Keep your case ID or email thread from any online form; this documentation speeds up follow-ups with the franchise or corporate teams.

Quick Reference: Who to Call for What

• Live order problems (late, missing, wrong items, quality): Call the store that prepared your order (receipt or locator on https://www.dominos.com, https://www.dominos.co.uk, https://www.dominos.com.au, https://www.dominos.ca, or https://www.dominos.co.in).
• Accessibility help with online ordering (U.S.): +1-866-251-7228.
• Brand-level correspondence or escalations requiring documentation (U.S.): Domino’s Pizza LLC, 30 Frank Lloyd Wright Drive, Ann Arbor, MI 48105; main switchboard +1-734-930-3030; submit detailed cases via your country’s official website “Contact” or “Help” page for a case ID.

Pro Tips for Faster, Smoother Resolutions

Take a clear photo of the box label and the issue before calling—this instantly validates the order and saves explanations. If you’re calling for a refund, say whether you prefer a card credit or store credit. For recurring delivery issues (e.g., hard-to-find entrance), ask the store to save delivery notes to your profile so future drivers see them.

For large or time-sensitive orders, confirm lead times and staff capacity earlier in the day, and ask for the best on-shift contact. If your call goes to voicemail, leave your order number, callback number, and a concise description; then also submit the online form so the franchise or corporate team can track and ensure a response.

How do I complain on orders on Domino’s?

To contact and talk to Domino’s customer care, you can dial their toll-free number (1800-208-1234).

What is a customer service representative at Domino’s?

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers.

How do I speak to Domino’s customer service?

If you don’t receive points for a qualifying order, give our Customer Care team a call so we can help: (734) 930-3030. ▼ How do I redeem my rewards points? Once you’ve earned 20, 40 or 60 points, click the ‘Redeem’ button on the homepage after signing into Dominos.com or the app.

How to get a refund from Domino’s pizza?

Phone the national Customer Care team at (734) 930-3030. Find your local Domino’s restaurant where you placed the order and contact them directly. Fill out the email form to make a complaint. Chat with Dot, the Customer Support Bot.