BSNL Customer Care Number: Complete, Accurate, and Practical Guide

All‑India BSNL Customer Care Numbers (Toll‑Free)

BSNL offers short codes (from BSNL phones) and equivalent 1800 numbers (from any operator in India). These helplines are active nationwide and are the fastest route to reach the right desk for mobile, landline, broadband, and FTTH support. Keep your BSNL number (or landline account/phone number) ready before you call to speed up authentication.

Calls to the short codes and the 1800 numbers listed below are toll‑free. IVR lines operate 24×7; human agents are generally available extended hours (often 24×7 for mobile) with circle-wise variations on late nights and holidays.

• BSNL Mobile (prepaid/postpaid) support: 1503 from BSNL | 1800‑180‑1503 from any network. For SIM, plan/pack, recharge, VoLTE/4G, and VAS queries.
• BSNL Landline/Bharat Fiber (FTTH)/DSL Broadband: 1500 from BSNL | 1800‑345‑1500 from any network. For new lines, faults, speed issues, billing, modem/ONT help.
• Service complaints and fault booking: 198 from BSNL numbers only (standard complaint short code). Generates a docket ID via SMS for tracking.
• Do Not Disturb (DND) and telemarketing complaints: 1909 (IVR/SMS as per TRAI). Use for DND activation, modification, and spam-call/SMS complaints.

Note: Short codes (1500/1503/198/1909) work only from Indian networks. If you are overseas, 1800 numbers generally do not terminate internationally; use online channels or ask someone in India to call on your behalf. Circle-specific long numbers and emails are listed on the BSNL website under Support.

What Each Number Does, in Practice

Call 1503/1800‑180‑1503 for anything mobile: SIM replacement procedures, eKYC re-verification, prepaid plan migration, postpaid bill clarifications, international roaming activation, data settings, network complaints (no service, call drops), and value-added services. Typical verification includes your mobile number, last recharge amount or bill total, and date of birth as per CAF.

Call 1500/1800‑345‑1500 for fixed-line services: booking and tracking of landline/FTTH faults, broadband speed issues, ONT/router configuration guidance, shifting of connection to a new address, and billing disputes. Be ready with your landline number with STD code (e.g., 011‑2XXXXXXX) or the FTTH account number (printed on your bill or My BSNL app). You may be asked to confirm ONT status lights (PON/LOS), last bill paid, and registered mobile number for OTPs.

Use 198 for direct complaint registration when a service is down or degraded (e.g., “broadband not working”, “SIM not registering”, “landline dead”). You will receive a unique complaint/docket ID by SMS. Keep this ID for follow‑ups and escalation to the Appellate Authority if needed. For spam and DND matters specifically, 1909 is the designated route by regulation.

Charges, Hours, and Dialing Rules That Matter

All the BSNL helplines above are toll‑free from within India. Short codes (1500/1503/198/1909) are reachable directly from BSNL numbers without adding an STD code. From other operators, use the corresponding 1800 numbers to avoid charges. If a call drops mid‑conversation, you can redial and select the “talk to agent” option to be routed back; your previous ticket notes are retained in BSNL’s CRM if a docket was generated.

Language is selected upfront on the IVR; English, Hindi, and the local circle language are typically offered. Although IVR is available 24×7, certain specialized back‑office teams (billing adjustments, enterprise provisioning) operate during business hours on working days and may call you back. In many circles, mobile care agents are available around the clock, whereas fixed-line technical teams may schedule on‑site visits during the day.

Prepare Before You Call (Save Time and Avoid Repeats)

For mobile queries, keep handy: your BSNL number, last recharge or bill details (amount and date), SIM ICCID (printed on the SIM card tray, if asked), and handset model/OS version. For international roaming, ensure you have your passport details, travel dates, and plan preference (PAYG vs. IR pack) ready; activation can take a few hours after KYC checks.

For landline/broadband/FTTH, note your landline or FTTH account number, ONT/router make and model, and the light status (PON steady/LOS off for healthy fiber). If reporting speed issues, run a test on a wired device and note time, server, and result (e.g., 50 Mbps down/10 Mbps up on 2025‑08‑27 at 10:30). For billing complaints, have the invoice number, charge item, and period (e.g., “Usage charge for May 2025”) ready.

If you opened a complaint earlier, quote the docket ID from the confirmation SMS. Technicians and call center agents can view the history and avoid re‑asking basic questions. This also helps you meet escalation prerequisites if timelines lapse.

Escalation Path, Docket Tracking, and Typical Timelines

Every complaint logged on 198/1500/1503 generates a docket ID. You will receive an SMS with the ID and a stated resolution time. For mobile issues, simple provisioning faults are often cleared within hours; network or coverage problems can take longer. For fixed-line faults, remote fixes may be same‑day, while outside plant or fiber splice work can take 1–3 working days depending on location and access permissions.

If the promised timeline lapses or the resolution is unsatisfactory, escalate to the Appellate Authority of your BSNL circle. The circle-wise Appellate Officer’s phone numbers, emails, and postal addresses are published under Support on the BSNL website (bsnl.co.in). Provide your docket ID(s), dates, and any technician visit references. Appellate teams typically acknowledge within a working day and aim to close cases in a defined window communicated to you.

In persistent or policy-related cases, you may also use the Government of India’s CPGRAMS portal (pgportal.gov.in) under the Department of Telecommunications after attempting operator-level redressal. Keep all docket IDs and BSNL correspondence handy to expedite scrutiny.

Other Ways to Reach BSNL (Digital and In‑Person)

BSNL’s Self‑Care portal is the primary online hub for service requests, plan changes, and complaint tracking: https://selfcare.bsnl.co.in. Log in with your registered mobile number to view accounts (mobile, FTTH, landline), download bills, open/track tickets, and book/shift connections. The My BSNL app on Android and iOS offers similar functions, including balance checks, recharges, and FTTH invoice payments.

For public information, network updates, and quick nudges, BSNL’s corporate handle on X (Twitter) is @BSNLCorporate, and many circles run their own verified handles (e.g., @BSNL_KL for Kerala). Do not share full KYC details or OTPs on social media; use DMs only for docket IDs and contact numbers when requested. For physical assistance, visit the nearest BSNL Customer Service Center (CSC); circle websites list addresses and hours. Carry a government ID for KYC-bound activities like SIM replacement or FTTH ownership change.

• Websites and apps: Corporate site https://bsnl.co.in | Self‑Care https://selfcare.bsnl.co.in | My BSNL app on Google Play and Apple App Store.
• Corporate office (postal): Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath, New Delhi – 110001. For escalations, prefer circle Appellate contacts listed under Support on bsnl.co.in with your docket ID.

For spam calls/SMS, activate DND or file a report via 1909 with the exact sender ID/number, date-time, and a sample message to ensure enforceable action. For SIM loss, call 1503 immediately to block the number and then visit a CSC with original ID proof for replacement; quick action limits liability on premium-rate calls.

Quick IVR Navigation Tips (Common Patterns)

On 1503, you’ll first choose language, then service type (prepaid/postpaid), followed by problem category (billing, plan/recharge, technical/network, SIM/activation). Pressing the “talk to agent” option (often 9 or per IVR prompt) after selecting the right category generally reduces transfers. On 1500, choose landline vs. broadband/FTTH, then “fault booking” or “billing”; having your landline/FTTH number ready helps the system fetch your profile automatically.

If the IVR announces an outage in your area (common during fiber cuts or exchange maintenance), note the reference and estimated restoration time; opening duplicate tickets during known outages rarely speeds restoration. Instead, retain the announcement details and call back after the stated time if the issue persists to obtain a fresh docket.