BP Customer Care: A Complete, Practical Guide

BP serves millions of motorists and business customers across more than 60 countries, supporting everything from traditional fueling and convenience retail to EV charging (bp pulse), digital payments (BPme), and fleet cards. Because customer journeys span in-store purchases, forecourt pumps, mobile apps, chargers, and business portals, getting quick, accurate help often depends on contacting the right channel with the right information.

This guide explains how to reach BP customer care efficiently, what details to prepare, how to handle common issues (receipts, pump holds, app and charging errors), and how to escalate a complaint if something goes wrong. It also includes verified addresses and official websites so you can route your query to the correct team faster.

How to reach BP customer care globally

The most reliable starting point for all regions is BP’s official “Contact us” page: https://www.bp.com/en/global/corporate/contact-us.html. It lists country-specific links and forms for consumer queries, media, suppliers, careers, and investor relations. Always select your country to ensure your message reaches the correct local customer team—response times and processes can differ by market.

For postal correspondence or documented escalations, BP’s registered office is: BP p.l.c., 1 St James’s Square, London, SW1Y 4PD, United Kingdom. In the United States, BP America Inc.’s long-standing corporate address is 501 Westlake Park Blvd., Houston, TX 77079. These corporate offices are not front-line customer service desks, but they are useful for formal letters (include your case ID and any reference numbers if you are escalating).

Service-specific help: choose the right channel

Fuel stations, pumps, and receipts

For issues like incorrect pump charges, receipt requests, car wash malfunctions, or in-store disputes, start with the station operator/manager. Many BP-branded locations are operated by independent retailers with their own tills and reconciliation systems; they can often correct store-level issues on the spot. If the site cannot assist or you require corporate support, use your country’s BP consumer contact form (via the global contact page above) and provide complete transaction details to avoid back-and-forth.

Card pre-authorization holds at pay-at-the-pump are a frequent topic. Banks commonly place a temporary hold that can range from about $50 to $150 (or local equivalent) before the final amount posts. Holds typically release within 1–10 business days depending on your card issuer. If a hold lingers beyond your issuer’s normal timeframe, contact your bank first; if they require confirmation from the merchant, share your pump receipt and transaction time with BP customer care so they can provide the necessary verification.

BPme app and BPme Rewards

For mobile pay issues (e.g., app not activating pump, payment declines, or incorrect receipts), note your phone model/OS, the app version, and the exact error message. Loyalty and rewards queries should include your BPme Rewards ID or mobile number linked to the account, plus purchase timestamps and station details so support can manually verify and credit rewards if needed. Sign-in troubles often resolve by resetting the password and ensuring two-factor authentication codes are delivered to the correct email or phone.

If rewards do not appear, allow at least one full posting cycle—many loyalty systems batch transactions overnight, and manual adjustments can take a few business days once verified. For privacy and billing security, customer care teams will not change account ownership without verification; be ready to confirm your identity and the last four digits of the payment card used in-app (never share a full card number by email).

bp pulse (EV charging) and public charge points

Each public charger typically displays an asset ID on the label or screen; record that ID, the site name/address, connector type, session start/end times, and any error codes you saw. If a session stalls or ends prematurely, photograph the screen error and connector condition (pins, debris, cable latch). Many bp pulse markets operate a 24/7 helpline accessible from within the bp pulse app or via the local website for your country; app support generally routes you faster because it auto-attaches session metadata.

Refunds for failed EV sessions are usually verified against backend logs (kWh delivered, authorization status, and fault codes). If you used an RFID card or third-party roaming app, include that ID and provider; cross-network sessions can require coordination between operators to resolve billing.

Escalation and complaint handling

When you first contact BP customer care, you should receive a case ID by email or SMS. Keep this ID and reply within the same thread so the full history remains visible to the next agent. If an issue is not resolved within the timeframe quoted by support, reply to the case thread asking for escalation and restate the facts concisely: what happened, what you are requesting (refund, points credit, receipt), and the evidence you have.

For unresolved disputes after normal escalation, send a formal written complaint to the appropriate regional customer care or to the corporate postal address, referencing your case ID, dates, and the attempted resolutions. If your country has an Alternative Dispute Resolution (ADR) pathway for retail or charging services, the BP team will advise you of eligibility and the correct ADR body after they conclude their internal process.

Security, privacy, and payments

Use only official BP and bp pulse apps from Apple’s App Store or Google Play, and only the official websites linked from bp.com. Do not share full card numbers or CVV by email or chat; reputable agents will ask only for masked details (e.g., last four digits) to find the transaction. If you suspect a phishing email or spoofed site, compare sender domains and links against https://www.bp.com and report suspicious communications via the global contact page.

If you see duplicate charges, distinguish between the final charge, a pre-authorization hold, and a delayed offline post. Most duplicates resolve automatically when the hold drops; if not, send your receipt and bank statement (mask unrelated transactions) to customer care so the billing team can reconcile and process a correction. For refunds, expect your bank to take several business days to display the credit after BP issues it.

Business and fleet customers

For fleet cards, e-invoicing, and purchase controls, BP partners use dedicated portals and support lines distinct from consumer teams. In the United States, BP Business Solutions information and support are at https://www.bpbusinesssolutions.com. Have your account number, card PAN (masked), driver ID, and odometer policies ready when calling; this allows agents to locate the account configuration and authorization logs immediately.

For international fleets, service models vary by country and card product. If you manage multiple BP, Aral, or partner-branded cards, confirm which issuer and network processed the transaction before opening a ticket. Dispute windows for card transactions are often time-bound (commonly 30–60 days from the statement date), so submit documentation promptly.

What to have ready before you contact BP

• Fuel purchase: station address/name, pump number, date/time to the minute, receipt image (if available), last 4 digits of the card, and the exact amount charged or held.
• BPme/BPme Rewards: account email/phone, app version, error message screenshot, station details, and the transaction confirmation from the app wallet.
• bp pulse charging: charger ID, connector type, session start/end times, kWh displayed, error codes/screenshots, RFID or app used, and car make/model.
• Retail store or car wash: till receipt number, product/service, staff name if noted, and photos of the issue (e.g., wash code error screen or damaged bay).
• Fleet/business: account number, card identifier (masked), driver ID, authorization code from the slip, odometer rule (if applicable), and the invoice/statement page.

Finding the right website and local contact

Use the global portal at https://www.bp.com/en/global/corporate/contact-us.html to select your country and service. For U.S.-specific information and links to consumer and business services, start at https://www.bp.com/us. For EV charging, open the bp pulse app and navigate to “Support” or “Help” to access region-specific assistance and live helplines; this ensures your ticket includes device and session diagnostics automatically.

If you need to mail documents, use: BP p.l.c., 1 St James’s Square, London, SW1Y 4PD, United Kingdom, or in the United States: BP America Inc., 501 Westlake Park Blvd., Houston, TX 77079. Include your case ID, your best contact details, and copies (not originals) of receipts or statements. Retain tracking numbers for any time-sensitive or escalated correspondence.

Expected timelines and practical tips

Simple store-level queries can be resolved immediately by the retailer. Email-based tickets that require transaction tracing, reward reconciliation, or charger log reviews typically take a few business days, especially if third parties (banks, roaming partners) are involved. To avoid delays, submit a single, clear message with all facts and evidence; multiple partial messages can slow triage.

If you do not see progress by the date quoted by the agent, reply in the same thread asking for an update and, if necessary, an escalation. Keep communications factual and concise. Most cases close faster when you provide precise timestamps, asset IDs, and masked payment details at the outset.

How do I pay my bp bill by phone?

By phone: Call (888) 397-1520 and enter your card information when prompted, then follow the prompts to make a credit card payment.

How do I contact bp support?

There may be a number of different reasons for this. If you are unsure of what to do or require further assistance, please contact bp on 1300 277 392 or [email protected]. Which fuel products can I purchase with BPme? All fuel products except for LPG can be purchased via BPme or the BP Plus app.

What is the phone number for bp careline?

0800 402 402
You can contact us by telephoning our customer service team at 0800 402 402 or by writing to us at [email protected].

How do I contact bp owner relations?

If you have any questions or issues, please call us at 1.800.318.7850.

1. BP America BP Press.
2. BP America BP Corporate.