Boult Customer Care Service: An Expert, Practical Guide

Official Support Channels and How to Reach Them

Boult provides customer service primarily through its official website and ticketing system rather than walk-in service centers. Start at the official site: https://www.boultaudio.com and look for Support, Help, or Contact links in the header or footer. From there, you can open a service ticket for warranty claims, repairs, or product queries. This route ensures your request is logged with a ticket ID you can track.

If you prefer social channels for quick triage, Boult maintains verified pages on platforms like Instagram, X (Twitter), and Facebook. Use these for status nudges or to flag urgent issues, but do not share sensitive information publicly—move to direct messages and provide only your ticket ID and order details. Avoid using contact numbers or email addresses posted by non-official sources; always verify via the official website to prevent scams.

What to Prepare Before Contacting Support

Have your proof of purchase ready (retailer invoice or marketplace order invoice), the product serial number, and a clear description of the issue. For true wireless earbuds, the serial number is usually printed on the charging case (inside the lid or near the hinge) and on the retail box. For neckbands and headphones, check the inner band, control module, or the sticker on the cable. For smartwatches, it’s typically on the back of the watch or the box label.

When you submit a ticket, include 2–3 clear photos or a short 10–20 second video showing the fault (e.g., one side not charging, pairing failure, screen not powering on). Also provide your complete pickup address with pincode, preferred time window, and a reachable phone number. This upfront detail reduces back-and-forth and speeds up approval for replacement or repair logistics.

Warranty Coverage, Terms, and Proof Requirements

Most Boult audio products sold in India carry a limited warranty—commonly 12 months—from the date of purchase noted on your invoice. Coverage focuses on manufacturing defects: power-on failures, charging faults, unbalanced audio due to internal failure, connectivity modules malfunctioning, or screens (for smartwatches) failing without physical damage. Consumables (ear tips) and external wear are not covered unless they directly relate to a manufacturing defect verified by the service team.

Standard exclusions include liquid damage, physical cracks, deformation, burn/melt marks, tampering, missing serial labels, damage due to unauthorized repairs or accessories, and issues caused by power surges beyond rated specs. The warranty is validated by the original invoice; marketplace “order details” pages are generally acceptable if they display the seller, date, product name, and price. Keep a soft copy (PDF) and a photo of the serial label for faster processing.

Turnaround Times and Logistics

After your ticket is approved, Boult typically arranges a pickup via a courier partner or shares a shipping label for you to drop the package at a designated counter. End-to-end resolution for a warranty case can vary by pincode and parts availability; planning for approximately 7–12 business days is reasonable in major metros, with non-metro areas sometimes requiring a few extra days for transit.

If your product is declared beyond economical repair and is within warranty with validated proof, support generally issues a like-for-like replacement or an equivalent model if the original is discontinued. For out-of-warranty cases, ask for a written estimate before you proceed; you can request the estimated labor cost, parts cost, taxes, and shipping as separate line items.

Step-by-Step: Filing a Warranty Claim or Service Request

First, visit https://www.boultaudio.com and navigate to Support or Contact. Choose the option closest to “Warranty Claim,” “Register a Complaint,” or “Service Request.” Create or log in to your account if prompted; using the same email you used to purchase helps auto-validate some data. Fill in the product model, date of purchase, order/invoice number, your contact details, and the full address for pickup/drop.

Attach media evidence (photos/video) and describe the exact symptoms. Mention any troubleshooting already performed (e.g., reset, cable swap, cleaning the charging pins). Submit to obtain a ticket ID. Monitor your inbox for approval or queries; replies during Indian business days are usually faster. If you do not see updates within a reasonable window, reply to the ticket email rather than opening a duplicate—this keeps your case history in one thread.

Packing and Handover

Before pickup, remove personal data and unpair the device from your phone. For smartwatches, log out of any paired accounts and disable passcodes. Pack the product securely in a small box with cushioning. Include a copy of the invoice and a note listing your ticket ID, contact number, and a brief fault description. Do not include accessories that are not required unless support explicitly asks (e.g., you may need to send the charging case with TWS earbuds but not the USB cable unless the issue involves the cable).

After dispatch, keep the airway bill (AWB) or tracking number. Share it in the ticket if pickup was arranged separately by you. Track transit to ensure the package reaches the service node. Upon evaluation, you will receive a repair/replacement decision; if payment is needed (out-of-warranty), request an itemized proforma invoice before approving.

Troubleshooting Before You Contact Support

Basic checks can resolve a large share of audio and connectivity complaints and will also strengthen your case if service is needed. Cleaning contacts and resetting the product addresses many “one side not charging” or “random disconnect” issues. Below is a concise, high-yield checklist you can run in under 10 minutes.

• True Wireless Earbuds: Clean charging pins on the case and earbuds with isopropyl alcohol (≥70%) and a lint-free swab; ensure both LEDs light when seated. Reset: place both buds in the case, keep the lid open, and press/hold the case button (or touch sensors on both buds) for 10–15 seconds until LEDs flash, then re-pair. Delete old pairing entries from your phone and re-add.
• Neckbands/Headphones: Try a different USB cable/adapter (5V, ≤2A). Long-press power for 10–15 seconds to hard reset. Clear Bluetooth cache on Android (Settings > Apps > Bluetooth > Storage > Clear Cache) and reboot your phone. Check for EMI sources (routers, laptops) if audio stutters.
• Smartwatches: Charge for at least 30 minutes with a known-good adapter. Unpair from the phone app and Bluetooth, then re-pair. If the screen is black, attempt a force-restart (typically hold power for 10–12 seconds). Disable battery optimizations for the companion app on Android to restore notifications.
• Audio Quality: Test with a second phone and a different streaming app at 256–320 kbps. Turn off EQ or spatial effects in third-party apps. Update your phone OS and ensure no system-wide audio effects conflict with the device.

Out-of-Warranty Options, Costs, and Transparency

If your product is outside the warranty window or has excluded damage, you can still request paid service. Ask for a diagnostic first so you receive a written estimate before committing. A best practice is to request photos of the defect (if applicable), a parts list, labor charge, taxes, and return shipping. If the quoted price approaches the cost of a new model, inquire about an exchange or loyalty discount—brands often run periodic programs for upgrades.

Keep communications in the official ticket thread for traceability, and use digital payments linked from official domains only. Save all receipts for future reference. If you decline a paid repair after diagnosis, confirm any inspection charges or return shipping fees upfront to avoid surprises.

Escalation, Consumer Rights, and Safety

If you experience undue delays after multiple follow-ups on the same ticket ID, escalate courteously. Reply within the same ticket requesting supervisor review and summarize your timeline (dates of ticket creation, pickup, evaluation, and promises made). Attach evidence such as AWB, photos, and email headers. Clear, time-stamped summaries typically accelerate resolution.

For unresolved issues, Indian consumers can seek assistance from the National Consumer Helpline. Dial 1915 (short code) or 1800-11-4000, or file a grievance at https://consumerhelpline.gov.in with your communication trail and ticket ID. This step should be used after reasonable attempts with Boult’s support have not produced a resolution, and it often leads to rapid re-engagement from the brand.

Security and Authenticity

Always initiate support from the official website at https://www.boultaudio.com and avoid phone numbers or emails posted by third-party blogs or forums. Boult may update contact methods or operating hours; verify the latest details on the site’s Support or Contact page before calling or paying any fees.

Do not share OTPs or payment details over unsolicited calls. Official payment links should use Boult’s verified domains and secure gateways (https). When in doubt, pause and reconfirm via the website chat or ticket reply before proceeding.

Which company owns Boult?

Boult was founded by two brothers, Varun and Tarun Gupta. Varun Gupta is an IMI alumnus with MBA in Marketing and Management. The company started with a small capital in 2017 on the e-commerce platform – Myntra. It gradually expanded to Amazon, Flipkart, and all the other E-Commerce platforms.

What to do if one of my Boult earbuds is not working?

And for fastly. As fast you can then you can able to hear a different sound so that is a confirmation for the reset. Completion. You can also just wear this earbuds.

How do I talk to Boult customer care?

If the product is not in the ideal condition, please refuse the collection of the package, and call our customer service number at +91 9667879464(10:00 a.m to 6:00 pm/Monday to Saturday. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

How do I reset my Boult earbuds?

Just. And in both the earbuds simultaneously tap five times fastly. I’m going to do.