Bosch Customer Care Service: An Expert, Practical Guide

What “Bosch customer care” covers and how it’s organized

“Bosch” spans multiple business units, and customer care is provided by the unit that makes the product you own. For major home appliances (refrigeration, dishwashers, laundry, cooking), support is delivered by BSH Home Appliances (brands include Bosch, Thermador, and Gaggenau). Power tools and measuring tools are handled by Robert Bosch Tool Corporation. Automotive aftermarket and workshop support runs through Bosch Automotive Aftermarket and the Bosch Car Service network.

Understanding this split matters because phone numbers, repair booking systems, and warranty terms differ across units. For example, a Bosch dishwasher repair is scheduled through BSH’s appliance service portal, while a Bosch hammer drill warranty claim is routed to Bosch Tools support. The automotive arm does not service private vehicles directly; instead, it supports a global network of independent Bosch Car Service workshops.

Scale and footprint are significant. Bosch Car Service lists more than 15,000 workshops across over 150 countries. In the United States, BSH Home Appliances Corporation is headquartered at 1901 Main Street, Suite 600, Irvine, CA 92614, and Robert Bosch LLC (the primary U.S. Bosch entity) is at 38000 Hills Tech Dr, Farmington Hills, MI 48331. These hubs underpin parts distribution, escalations, and customer relations for their respective product lines.

Direct contact details, websites, and addresses

Use the contact that matches your product category and country. When you call or write, have your model and serial number ready (found on the appliance rating plate or tool nameplate), plus a brief description of the symptom or error code. If your product is connected via Home Connect, note the email linked to the appliance and any diagnostic screenshots.

Hours of operation vary by region and may change on holidays; check the support page for the latest service windows before you call. Email/web forms typically receive responses within 24–48 business hours, while phone and chat provide same-day assistance.

• Bosch Home Appliances (U.S.): Phone 1-800-944-2904. Owner Support: www.bosch-home.com/us/owner-support. Parts and accessories: www.bosch-home.com/us/shop. Corporate: BSH Home Appliances, 1901 Main Street, Suite 600, Irvine, CA 92614, USA.
• Bosch Home Appliances (UK): Phone 0344 892 8979. Support and repairs: www.bosch-home.co.uk. UK online store and parts accessible from the same site.
• Bosch Power Tools (U.S.): Phone 1-877-BOSCH99 (1-877-267-2499). Support: www.boschtools.com/support. Dremel (Bosch brand) support: 1-800-437-3635, www.dremel.com/en_US/support.
• Bosch Automotive Aftermarket and Bosch Car Service: Workshop locator and contacts: www.boschcarservice.com (regional numbers listed per country; no single global hotline).
• Robert Bosch LLC (U.S. corporate): 38000 Hills Tech Dr, Farmington Hills, MI 48331, USA. BSH Hausgeräte GmbH (EU home appliances HQ): Carl-Wery-Str. 34, 81739 Munich, Germany.

Booking a repair: step-by-step, timelines, and confirmations

For home appliances, the fastest path is the online scheduler on your regional Bosch Home site (for the U.S., start at www.bosch-home.com/us/owner-support). Enter your E-Nr (model), FD (production date), serial number, full address, and preferred dates. You’ll receive a confirmation email or SMS with a case or service order number, which you should reference in all follow-ups. If your appliance supports Home Connect (common on models produced from 2016 onward), enable remote diagnostics permission in the app; it can reduce onsite time or resolve issues without a visit.

In major metropolitan areas, first available appointments are commonly within 1–3 business days; suburban and rural areas may see lead times of 3–7 business days depending on technician coverage and parts availability. Appointment windows are typically 2–4 hours. If parts must be pre-ordered based on your description or a prior diagnosis, your booking may be scheduled once parts arrive to minimize repeat visits.

You can usually reschedule online or via the confirmation message up to 24 hours before the appointment. Same-day cancellations may incur a fee if a technician is already dispatched. Keep your phone on during the window; technicians often call ahead 15–30 minutes before arrival. If the issue is intermittent, try to reproduce it before the visit so the technician can capture live diagnostics.

Warranty coverage, typical repair costs, and parts logistics

Most Bosch large appliances in the U.S. carry a 1-year limited manufacturer’s warranty covering parts and labor from date of purchase. Some categories include additional limited coverage on specific components (for example, sealed refrigeration systems); the exact terms are model-specific, so check the warranty statement provided with your product or on the product page. Keep your proof of purchase; if you lack a receipt, warranty start is commonly determined by the appliance’s production date.

Out-of-warranty repairs are quoted at time of diagnosis. In many U.S. markets, diagnostic fees run approximately $99–$149, often applied toward the repair if you proceed. Typical parts price ranges (as of 2024 market norms) include dishwasher circulation pumps at roughly $180–$280, heating elements at $80–$150, refrigerator evaporator fans at $90–$180, and induction cooktop power modules at $250–$500; labor varies by region and complexity. If a repair exceeds 50–60% of the replacement cost, ask the advisor to compare repair vs. replace options.

Genuine Bosch parts are sourced through authorized channels to maintain safety certifications and performance. Common parts are usually available within 1–3 business days; special-order or backordered parts may take 7–14 days or longer. If you need the appliance urgently (e.g., refrigeration), ask about partial functionality workarounds and expedited shipping options at the time of booking.

Prepare for a successful service visit

Good preparation reduces return visits and total repair time. Clear a path to the appliance (ideally 3 feet of working space), remove items from inside (especially freezers and dishwashers), and ensure the unit is connected and demonstrating the fault when possible. For built-in products, confirm there is safe access to mounting screws and utility shutoffs.

If your unit displays error codes, snap photos before and during failures. For connected products, update the Home Connect app and verify Wi‑Fi signal at the appliance. Secure pets, confirm parking and building access instructions, and, for weekday HOA or concierge buildings, advise front desk staff in advance to avoid delays.

• Have ready: model (E‑Nr), FD, serial number, purchase date, and proof of purchase.
• Document symptoms: error codes, noises, leaks, when it occurs, and anything that temporarily fixes it.
• Utilities: know where to shut off water, gas, and power; ensure a grounded outlet is available.
• Access: clear 3 ft workspace; for wall ovens/cooktops, confirm cabinetry can be safely removed.
• Safety: do not disassemble panels; unplug only if there is a burning smell, arcing, or flooding.

Escalations, complaints, and record‑keeping

If you need to escalate, start with your case number and ask to speak with a supervisor within the same customer care team. Summarize dates, commitments made, and outcomes to date. If parts delays exceed estimated dates, request proactive shipment tracking or alternative sourcing. For repeated failures of the same component within a short period, inquire about parts warranty and whether a quality review is possible for your model and serial range.

For formal written complaints in the U.S., you can write to BSH Home Appliances at 1901 Main Street, Suite 600, Irvine, CA 92614, or to Robert Bosch LLC at 38000 Hills Tech Dr, Farmington Hills, MI 48331, depending on the product. In Europe, address letters to BSH Hausgeräte GmbH, Carl-Wery-Str. 34, 81739 Munich, Germany, including your full contact information and documentation. Send copies (not originals) of receipts and technician reports. Postal responses typically take 7–14 business days.

For privacy questions or to exercise rights under applicable laws (e.g., CCPA or GDPR), refer to the privacy section of your regional site (for the U.S.: see the Privacy Policy linked from www.bosch-home.com/us). When closing a case, keep your service order, parts list, and technician notes; these are useful for future diagnostics, warranty validations, or resale disclosures.

How long is a Bosch warranty?

2-year
2-year manufacturer warranty. Every Bosch home appliance you purchase comes with 24 months of free repairs and spare parts. On the rare occasion that something happens, rest assured we’ll take care of it.

How do I file a warranty claim with Bosch?

To make a claim under this Limited Warranty, please call 1-877-267-2499 to start the claim process. You will be asked to provide a dated proof of purchase for your Product so we can determine if you are the original end-user purchaser.

What is the phone number for Bosch technical support?

If you need a repair on a small Bosch appliance, please call Bosch Customer Service on 0344 892 8979.

What is the most common problem with Bosch dishwashers?

5 Common Bosch Dishwasher Problems

• Dishwasher Fills Up With Clean Water By Itself.
• Dishwasher Fills Up With Dirty Water.
• Dishwasher Not Draining Properly.
• Bosch Dishwasher Not Filling With Water.
• Bosch Dishwasher Not Drying Dishes.
• Closing.