Bosch Customer Care: Fast, Practical Ways to Get Help

What “Bosch Customer Care” Covers—and When to Use It

Bosch operates several customer care teams aligned to product families: Home Appliances (BSH), Power Tools, Automotive Aftermarket parts and diagnostics, Thermotechnology (heating/cooling), Security/Building Technologies, and more. Reaching the right team first dramatically reduces resolution time. If you’re unsure which division your product belongs to, locate the brand and category on the product label (e.g., “Bosch Home Appliances,” “Bosch Power Tools,” “Bosch Thermotechnology”).

Contact customer care any time you need warranty service, parts and accessories, installation support, troubleshooting, software/firmware updates (e.g., connected dishwashers or thermostats), or safety/recall checks. For out-of-warranty products, customer care can quote diagnostic fees, parts availability, and labor estimates before you book a visit, helping you decide whether repair or replacement makes economic sense.

Official Channels and Key Contacts

Because Bosch is a global manufacturer (founded 1886; global HQ: Gerlingen-Schillerhöhe, Germany), the fastest route is your regional website and the product-specific support portal. These sites surface manuals, parts diagrams, online chat, appointment booking, and recall notices tailored to your country and product line. Expect business-hour phone support in local languages and after-hours web forms or chat in many regions.

Whenever a phone line is listed, have your model and serial numbers ready (see below). If you call a central corporate number, you’ll be redirected; for fastest service, use the division-specific contacts here. Note: hours can vary by region and peak season (e.g., summer for HVAC, holidays for appliances).

• Bosch Home Appliances (U.S.): 1-800-944-2904; website: https://www.bosch-home.com/us/service
• Bosch Power Tools (U.S.): 1-877-267-2499 (1-877-BOSCH99); website: https://www.boschtools.com/us/en/service
• Bosch Automotive Aftermarket (U.S.): website: https://www.boschautoparts.com (support via Contact link)
• Bosch Thermotechnology (U.S.): website: https://www.bosch-thermotechnology.us (Residential Support section)
• Bosch Home Appliances (U.K.): 0344 892 8979; website: https://www.bosch-home.co.uk/customer-service
• Global corporate HQ (not for product support): Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, Germany; Switchboard +49 711 811-0
• Bosch North America HQ (corporate): 38000 Hills Tech Dr, Farmington Hills, MI 48331, USA

What to Have Ready Before You Call or Book Service

Having complete product information dramatically shortens your call and avoids back-and-forth. You’ll find model and serial numbers on the rating plate: for appliances, check the door frame (dishwasher, oven), interior wall (refrigerator), or behind kick plates; for power tools, look near the motor housing or battery compartment; for HVAC, check the unit’s data plate near the burner or air handler.

Keep documents and photos at hand. Take a clear photo of the rating plate and any error codes displayed. If you’re seeking parts, photograph the broken component in context. For gas or high-voltage products, do not remove covers beyond what the owner’s manual allows—safety first.

• Model and serial number, product category, and approximate purchase date
• Proof of purchase (receipt or invoice), retailer/installer name, installation date (for appliances/HVAC)
• Error codes/messages, symptoms observed, steps already tried, water/gas/electrical details (voltage, breaker size)
• Full service address, preferred contact method, access notes (gate codes, parking, pets)
• For parts: part number from the manual or a clear photo of the component

Warranty Basics, Typical Costs, and Turnaround

Warranty terms vary by region and product line, but common baselines are: Home Appliances—1-year limited parts and labor from the date of purchase, with longer coverage on select components; Power Tools—typically a 1-year limited warranty, often paired with a 30-day satisfaction guarantee on many models; Thermotechnology—component-specific coverage (e.g., heat exchangers may carry longer terms). Always confirm your exact terms on your regional site or warranty card.

For out-of-warranty appliance service in the U.S., expect a diagnostic/visit fee commonly in the range of $99–$149, applied toward repair if you proceed. Hourly labor can run $110–$180 depending on market, plus parts. Power tool repairs are usually quoted after bench evaluation; for lower-cost tools out of warranty, parts-plus-labor may exceed replacement price, and customer care can advise. Typical in-home appliance repair lead time in metropolitan areas is 2–5 business days; parts that are back-ordered can extend this.

If your product is less than 30 days old and arrived damaged or defective, contact the retailer first for exchange—it’s generally faster and avoids repair logistics. For commercial and multi-unit installations, service level agreements (SLAs) may be available through authorized partners; ask customer care for the nearest authorized service provider.

Booking Repairs, Installations, and Finding Authorized Service

Use the online booking portals on your regional support pages for the fastest scheduling and to upload photos or error codes in advance. Many portals provide real-time appointment windows, technician tracking, and SMS updates. If you prefer phone booking, request an email confirmation with your case number and the parts on order to avoid miscommunication.

Always insist on authorized Bosch service. Authorized technicians have access to official diagnostics, firmware, technical bulletins, and genuine parts. This protects your warranty and reduces repeat visits. If you’re quoted unusually low prices by third parties, validate the technician’s authorization via the Bosch service locator on the official site.

For installations (dishwashers, gas cooktops, built-in ovens, boilers, heat pumps), Bosch typically recommends factory-authorized installers. Improper installation is a common cause of early failures and may void warranty coverage. Customer care can match you with vetted installers and coordinate permits where required.

Escalations, Safety Notices, and Data Protection

If your issue isn’t resolved after the initial visit, ask for escalation to a senior technician or a case manager. Provide your case number, photos, and any technician notes. For recurring defects within warranty, you can inquire about repair-or-replace pathways where applicable. Keep a timeline of contacts, visit dates, and part numbers—it streamlines escalations.

Always check for safety notices or recalls on your regional Bosch site before operating a product that’s exhibiting overheating, sparking, gas smells, or water leaks. If you suspect a gas or electrical hazard, shut the unit down safely, ventilate if needed, and contact a professional. Customer care can confirm whether your serial number is affected by a service campaign and arrange corrective action at no charge where applicable.

Bosch adheres to regional data protection laws (e.g., GDPR in the EU). When booking service online, review the privacy notice. Provide only the data required to service your request. Request redaction of photos that inadvertently include sensitive information.

Regional Notes: United States and United Kingdom

United States: For Bosch Home Appliances, 1-800-944-2904 is the primary support line; peak call volumes occur during mornings and on Mondays. Many metro areas offer next- or 2–3-day service, with rural lead times slightly longer. For Power Tools, 1-877-267-2499 handles warranty checks, parts orders, and repair logistics; tool registration on the website can speed claims.

United Kingdom: Bosch Home Appliances customer service at 0344 892 8979 typically operates standard business hours; online booking through https://www.bosch-home.co.uk/customer-service is often faster during peak seasons. UK support pages list fixed-price repair options for out-of-warranty appliances in many postcodes, which can be cost-effective versus ad-hoc third-party rates.

For other regions, start at the global portal, select your country, and navigate to the product family’s “Service” or “Customer Service” tab. Using the official locator ensures you’re dealing with authorized partners and current pricing policies.

Bottom Line

Identify your product family, gather model/serial and proof of purchase, use the division-specific support portals, and book authorized service. With the right prep and the official channels above, most issues—whether parts, installation, or diagnostics—can be resolved efficiently and on predictable timelines.

How do I get in touch with Bosch?

If you need a repair on a small Bosch appliance, please call Bosch Customer Service on 0344 892 8979.

How do I contact Bosch USA?

Contact Customer Service

1. Customer Suport Phone Number and Operating Hours. Monday – Thursday, 8AM – 6 PM EST, Friday 8AM to 5PM. Residential Tel: 800-283-3787.
2. Customer Service E-mail Addresses. Parts only: [email protected].
3. Technical Support E-mail Addresses. AC: [email protected].

Is Bosch repair free?

If your Bosch appliance is within the manufacturer’s warranty, or the Bosch Extended Warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period, subject to our warranty terms and conditions.

What is the most common problem with Bosch dishwashers?

5 Common Bosch Dishwasher Problems

• Dishwasher Fills Up With Clean Water By Itself.
• Dishwasher Fills Up With Dirty Water.
• Dishwasher Not Draining Properly.
• Bosch Dishwasher Not Filling With Water.
• Bosch Dishwasher Not Drying Dishes.
• Closing.