BOI Customer Care Number: Complete, Up‑to‑date Guide to Reaching Bank of India Support

The right BOI customer care numbers (verified)

Bank of India (BOI), founded in 1906 and nationalised in 1969, serves customers through 5,000+ domestic branches and an overseas presence across multiple countries. For quick help, use the official toll‑free phone lines below. These are intended for retail customers across India and remain the fastest way to block a lost card, check account information, or register a complaint.

Save these in your contacts now, and always dial numbers from BOI’s official site if in doubt. Toll‑free calls from India are free; missed‑call services are free from BOI’s side, with normal operator charges (if any) for SMS delivery.

• All‑India toll‑free customer care (24×7): 1800 103 1906
• All‑India toll‑free customer care (legacy line, 24×7): 1800 220 229
• Missed‑call balance enquiry (registered mobile only): 09015135135
• Missed‑call mini statement (registered mobile only): 09266135135
• Official website: https://bankofindia.co.in
• Direct “Contact Us” page (latest numbers, emails, and links): https://bankofindia.co.in/contact-us

When to call and what you can get done

Use the toll‑free lines 24×7 for urgent issues such as debit card hotlisting (lost/stolen), suspected fraud, UPI or net‑banking lockouts, and to check account balances or the status of recent transactions. You can also ask for cheque status, stop‑payment instructions, and reset or unlock digital banking access after standard verification.

For non‑urgent service requests—such as updating contact details, raising a service ticket for failed transactions, or seeking product information (loans, deposits, NRI services)—the call centre will either complete the request on the call or log a case number. Note your complaint/ticket ID. BOI typically resolves most service requests in a few working days; per RBI norms, banks have up to 30 calendar days to resolve a complaint before you can escalate to the Banking Ombudsman.

Digital alternatives and self‑service

If you prefer not to wait on a call, BOI’s digital channels cover most day‑to‑day needs. The BOI Mobile app and net‑banking allow card hotlisting, cheque services, statement downloads, fund transfers (NEFT/RTGS/IMPS), UPI management, and profile updates. You can also raise and track service requests and complaints from within these channels without visiting a branch.

For quick balance or last transactions, the missed‑call numbers are extremely efficient: dial and disconnect automatically; an SMS arrives with the information. Ensure your mobile number is registered with your account at your home branch or via the mobile app/net‑banking to use these features.

Head Office and official links

Head Office (for postal correspondence, not for walk‑in retail service): Bank of India, Star House, C‑5, ‘G’ Block, Bandra Kurla Complex (BKC), Bandra (East), Mumbai – 400051, Maharashtra, India. Include your account number (masked), branch name, contact details, and the earlier complaint ID when writing to Head Office about unresolved issues.

Always use BOI’s official website for the latest helpline numbers and email addresses: https://bankofindia.co.in. For product‑specific help (e.g., loans, deposits, government schemes), the website lists dedicated links and forms, and the Contact Us page consolidates current helplines, service emails, and escalation contacts.

Escalation and grievance redressal (use this if your issue isn’t resolved)

If your issue remains unresolved after contacting customer care, follow BOI’s escalation matrix. Keep copies of emails/SMS, screenshots, call logs, and your complaint/ticket ID. This documentation speeds up investigation and is essential if you approach the regulator.

These are the standard escalation levels used across Indian banks; BOI’s latest names/emails for each level are published on its Grievance Redressal page. RBI’s Integrated Ombudsman Scheme allows you to approach the regulator if the bank fails to respond satisfactorily within 30 days.

• Level 1: Branch Manager – File a written complaint or submit via digital channels and obtain an acknowledgement/complaint ID.
• Level 2: Zonal/Regional Office – Escalate with your Level‑1 complaint ID and all evidence if not resolved in the stated time.
• Level 3: Principal Nodal Officer (Head Office) – Write with a full case summary and earlier correspondence.
• Level 4: RBI Integrated Ombudsman – File online at https://cms.rbi.org.in if BOI has not resolved your complaint within 30 calendar days or you are dissatisfied with the reply.

Service hours, branches, and practical timing tips

BOI’s toll‑free helplines operate 24×7 for most retail services, including card hotlisting. Branch hours generally follow the Indian banking schedule: Monday–Friday and working Saturdays during business hours; banks are closed on 2nd and 4th Saturdays and all Sundays/holidays. Peak call loads usually occur on weekday mornings; calling mid‑afternoon often reduces wait time.

If you must visit a branch, carry identity proof and your passbook/debit card. For KYC updates, carry PAN and Aadhaar (or officially valid documents as per RBI). Many KYC/contact updates and service requests can be completed faster in the BOI Mobile app or net‑banking, so check digital options first.

Security and fraud‑response essentials

If you suspect fraud or lose your card/phone, immediately hotlist your debit card via 1800 103 1906 or 1800 220 229, and disable UPI/net‑banking from the app or IVR where possible. Then lodge a complaint and obtain a case ID. For online financial fraud, also report promptly to the National Cybercrime Helpline 1930 and file a complaint at https://www.cybercrime.gov.in to improve chances of fund recovery.

BOI never asks for your OTP, UPI PIN, CVV, or full card number over calls, SMS, email, or social media. Do not click shortened/unknown links or install remote‑access apps at anyone’s request. Verify you are on the official domain (bankofindia.co.in) before entering credentials. For phone support, use only the numbers listed above or those shown on BOI’s official site or on the back of your BOI card.