Bank of Baroda (BoB) Customer Care Number: Complete, Expert Guide

Bank of Baroda (founded in 1908; merged with Dena Bank and Vijaya Bank in 2019) serves over 100 million customers across 8,000+ domestic branches and tens of thousands of ATMs/recyclers. Given that scale, having the correct, official customer care numbers—and knowing how to use them effectively—can save you time and prevent fraud.

This guide consolidates verified ways to contact BoB, practical call tips, escalation paths, safety practices, and key addresses. Where phone numbers are listed, use them exactly as shown and cross-verify on the official website: https://www.bankofbaroda.in.

Official Customer Care Numbers for Bank of Baroda (India)

BoB’s primary toll-free helplines (reachable from any phone within India, 24×7) are:

• 1800 258 44 55

• 1800 102 44 55

These numbers cover general banking queries, cards, UPI/BOB World issues, net banking, loan servicing, and reporting of fraud or loss. Calls are recorded for quality and security, and no charges apply for calls made within India.

If you prefer to write, BoB’s central customer care email is commonly provided as [email protected]. Always verify the email on the official Contact Us or Grievance Redressal page before sending sensitive details. The latest contact directory and web forms are available at https://www.bankofbaroda.in/contact-us and https://www.bankofbaroda.in/grievance-redressal.

Quick Self-Service (Missed Calls) from Your Registered Mobile Number

For basic account information without speaking to an agent, Bank of Baroda offers missed-call services from your mobile number registered with the bank. As advertised by the bank, you can typically obtain:

• Balance: give a missed call to 8468001111

• Mini statement: give a missed call to 8468001122

You will receive an SMS with the requested information. These services work only when your number is linked to the account.

Because financial institutions occasionally update short-code and missed-call services, confirm these numbers at https://www.bankofbaroda.in/contact-us before use. Do not share OTPs received via SMS with anyone over the phone; missed-call services never require you to disclose OTPs or passwords.

Service Hours, Languages, and Call Flow Expectations

The main helplines (1800 258 44 55 and 1800 102 44 55) operate 24×7, including Sundays and bank holidays, for card hotlisting and fraud-related emergencies. For non-urgent services (e.g., interest rate queries, statement requests, mandate updates), live-agent availability is typically best on weekdays during business hours. Hindi and English are standard; major regional languages are often supported depending on agent availability and time of day.

When you call, expect an IVR menu guiding you to card services, account services, digital/UPI/BOB World support, and loan queries. Keep these handy for faster verification: last four digits of your account or card, your Customer ID (CRN), date of birth, and your registered mobile device to receive OTPs. In peak times (late mornings and early evenings, especially Mondays), wait times can be longer; off-peak wait times often average under 2 minutes.

Escalation and Complaint Resolution Timelines

For service requests (transaction disputes, incorrect charges, failed UPI/card transactions, or chargebacks), the standard first step is to log a complaint via the helpline, a branch, or the bank’s online complaint portal at https://www.bankofbaroda.in/grievance-redressal. You should receive a ticket/reference number immediately; keep it safe. BoB generally targets resolution within 7–10 working days for routine issues; complex investigations can take longer, but you should receive periodic updates.

If you are dissatisfied or your issue remains unresolved after the stated timeline, escalate to the Regional/Zonal Office through the grievance portal. The final internal escalation is to the Principal Nodal Officer (details are listed on the Grievance Redressal page). If you are still not satisfied, or if 30 days pass without resolution from the date of your first complaint, you can approach the RBI’s Integrated Ombudsman via https://cms.rbi.org.in.

In-Person and Written Support: Official Addresses

For registered/physical correspondence or escalations that require documents, use BoB’s official addresses (send copies, not originals, and use trackable courier/post):

• Head Office: Bank of Baroda, Baroda Bhavan, R.C. Dutt Road, Alkapuri, Vadodara – 390007, Gujarat, India.

• Corporate Office: Bank of Baroda, Baroda Corporate Centre, C-26, G Block, Bandra–Kurla Complex, Bandra (East), Mumbai – 400051, Maharashtra, India.

Branch-level complaint lodging remains the fastest route for many issues involving KYC, passbook updates, or mandate changes; insist on a written acknowledgment with a ticket number. For most card hotlisting, UPI issues, and digital banking lockouts, calling the 24×7 helplines first is recommended as action can be immediate.

Security Best Practices When Contacting BoB

Bank of Baroda will never ask you to share your full card number, CVV, full PIN, full password, or OTP over a call, email, or SMS. The bank and law enforcement repeatedly warn that fraudsters often impersonate bank staff and push for urgent actions. If a caller pressures you or requests sensitive data, hang up and call the official toll-free number yourself.

When you initiate the call to BoB, it is normal to be asked for partial details (e.g., last four digits of a card) and to complete OTP-based verification. Verify the number on the bank’s official website each time—do not rely on numbers found in search engine ads, social media posts, or forwarded messages.

• Only call: 1800 258 44 55 or 1800 102 44 55 for general help; confirm any other number on bankofbaroda.in.
• Never disclose OTPs, CVV, full PIN, or full passwords to anyone—agents do not need them.
• For lost/stolen cards or suspected fraud, hotlist immediately via the helpline before doing anything else.
• Use the official BOB World app or net banking for sensitive actions; avoid third-party “screen-sharing” apps.
• If you clicked a suspicious link or shared data by mistake, call the helpline at once and request an account/card freeze and password reset.

Verify the Number Every Time: Simple Checks

Because phone numbers and service menus can evolve, treat verification as part of your routine. The official contact directory and service updates are maintained at https://www.bankofbaroda.in/contact-us and on the Grievance Redressal page. If a number you find elsewhere differs from what’s on the site—even by a single digit—do not use it.

When in doubt, you can also walk into any BoB branch and confirm the correct customer care numbers at the front desk or on official notices displayed inside the branch. Bank statements, passbooks, and the BOB World app’s “Help/Contact” section also show current helplines.

• Cross-check the number on bankofbaroda.in/contact-us before calling; avoid relying on screenshots or old posts.
• Type the number into your dialer manually—don’t tap numbers from unknown SMS or social DMs.
• Save both toll-free numbers (1800 258 44 55 and 1800 102 44 55) to your contacts under a single “Bank of Baroda – Official” entry.
• After you call, note the date, time, and ticket ID provided by the agent; it helps with follow-up and escalations.

Bottom line: for Bank of Baroda assistance in India, use 1800 258 44 55 or 1800 102 44 55, verify on https://www.bankofbaroda.in, keep your CRN and registered mobile handy, and never share sensitive credentials. For unresolved matters beyond 30 days, escalate via the bank’s Principal Nodal Officer and, if necessary, the RBI’s Integrated Ombudsman (https://cms.rbi.org.in).