Bank of Baroda (BoB) customer care number: an expert, no-nonsense guide

When you need fast help from Bank of Baroda, the right customer care number can save time and prevent mistakes. Below you’ll find the official helplines most customers use every day, what each number is best for, and how to escalate complaints if something isn’t resolved. All numbers and links below are provided for practical use; always verify on the official site if you’re in doubt.

The official numbers you can rely on (India)

Bank of Baroda operates 24×7 domestic toll-free helplines for retail customers. These are designed for balance and transaction queries, card and account services, blocking lost/stolen cards, and help with digital channels (bob World, UPI, net banking). The lines are typically available in multiple Indian languages and English, and calls from within India to 1800-series numbers are free from most networks.

• Domestic toll-free (general banking): 1800 258 44 55; 1800 102 44 55
• Credit card (BOB Financial) toll-free: 1800 266 5242
• Missed call balance: 8468001111 (from your registered mobile)
• Missed call mini statement: 8468001122 (from your registered mobile)

Missed call services work only if your mobile number is registered with the bank; one ring is enough, and you’ll get an SMS reply. Calling the credit card number above connects you to BOB Financial Solutions Ltd. (the Bank of Baroda credit card subsidiary) for card-specific issues such as hotlisting, unbilled transactions, EMI conversion and statement copies.

What each line handles best

Use the general banking toll-free numbers for day-to-day needs: checking recent transactions, unlocking net banking, bob World app support, updating email, linking Aadhaar, opening/closing deposits, and reporting suspicious account activity. These lines also handle debit card issues, including PIN assistance and international usage enable/disable.

Use the BOB Financial credit card line for credit-card-only matters: immediately hotlist a lost card, dispute a transaction, request statement/limit enhancements, reward redemption, or convert eligible spends into EMIs. For fastest lost-card blocking, call as soon as you notice the loss; card hotlisting is instant once authenticated.

For quick, low-friction balance checks when you’re on the move, use the missed call numbers. They’re ideal when you don’t have data coverage or the app handy. Note that SMS charges (if any) depend on your mobile operator; the bank does not charge for a missed call.

How to get through faster and stay safe

Have these handy before you call: last four digits of your account or card, customer ID/CRN (if you know it), and your registered mobile. For card issues, keep your date of birth and billing ZIP/postal code ready for verification. Calling from your registered mobile typically shortens IVR authentication.

On the IVR, choose the path that matches your need (debit card, credit card, loans, digital banking). If you’re reporting fraud or blocking a card, select the “lost/stolen” or “report fraud” option immediately—these routes prioritize hotlisting. Never share your full card number, CVV, OTP, net banking password, or UPI PIN with anyone. Bank staff will not ask for OTPs or PINs on calls. If in doubt, hang up and redial the official numbers listed here or those published on the bank’s website/app.

Verified sources and physical addresses

Bookmark these official links to confirm numbers, check hours, or raise a ticket online: bankofbaroda.in/contact-us and bobfinancial.com/contact-us. You can also use the “Contact Us” or “Help/Support” section inside the bob World mobile app. For branch-specific numbers and emails, use the Branch/ATM locator on the website and filter by city or PIN code.

Head Office and Corporate Centre addresses are provided for formal correspondence and escalations (they are not walk-in customer care counters): Bank of Baroda, Baroda Bhavan, R. C. Dutt Road, Alkapuri, Vadodara 390007, Gujarat, India; Baroda Corporate Centre, C-26, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. Include your customer ID, contact details, and relevant documents when you write to any address.

• Step 1: Lodge a complaint via branch or online (Customer Support/Grievance on bankofbaroda.in). You’ll receive a ticket/docket number by SMS/email. TAT: usually 7–10 working days, depending on complexity.
• Step 2: If unresolved or unsatisfactory, escalate with your ticket number to the bank’s regional/zonal office or the Principal Nodal Officer (details available on the bank’s Grievance Redressal page).
• Step 3: If still unresolved after 30 days from first complaint, approach the RBI Integrated Ombudsman via cms.rbi.org.in. Keep all prior correspondence and ticket numbers ready.

For NRIs and international callers

Bank of Baroda maintains NRI-dedicated contacts and country-specific helplines. Because these numbers vary by country and may change, the most reliable way to get the correct international phone number and email for your region is the NRI Banking section on bankofbaroda.in (look for “NRI Contact Details”). For fastest service across time zones, use secure messaging from within net banking or the bob World app to raise a service request with your account details pre-validated.

When calling from abroad, note that international call charges may apply, and some IVR options are auto-routed based on your caller ID. If the line is busy, try during India business hours (10:00–17:00 IST, Monday–Friday) for regional back-office teams, though lost-card hotlisting and general helplines operate 24×7. For credit card hotlisting while overseas, prioritize the BOB Financial toll-free (if accessible from your country) or use app-based hotlisting when available.

Practical examples and costs

Checking balance by phone: make a missed call to 8468001111 from your registered mobile; you should receive an SMS with your available balance within seconds. For a mini statement (recent transactions), use 8468001122. If you don’t receive a response, confirm your mobile number is registered with the bank, your SIM has network/SMS enabled, and that your operator isn’t blocking short code SMS.

Blocking a lost credit card: call 1800 266 5242, select the hotlisting option, authenticate using requested details, and confirm blocking. You’ll receive a confirmation SMS/email immediately. Replacement issuance and courier timelines vary by city; check the current schedule of charges on bobfinancial.com for any reissuance fee and delivery charges. For debit cards, use the general toll-free numbers to hotlist, then request a replacement at your branch or via net banking/app where supported.

Costs: 1800 numbers are toll-free within India. Missed-call banking is free from the bank’s side; your mobile provider may levy standard SMS charges for alerts/replies per your plan. International calls are billed by your carrier. The bank will never ask you to install remote-access apps to “resolve” issues; treat such requests as fraud.

Final verification checklist

Before you dial, confirm the number on one of these channels: the official website (bankofbaroda.in), the bob World app’s Help section, your branch’s noticeboard, or official social handles linked from the website. Avoid numbers posted only on random forums or ads. Keep your ticket/docket numbers safe until the issue is closed, and use the RBI CMS portal (cms.rbi.org.in) if your complaint is not resolved within 30 days.

How do I unblock my Bob account?

How to Unlock Bank of Baroda Account Online?

1. Click on ‘Retail User’ or ‘Corporate User’ based on your account type.
2. Input your Retail ID/Corp ID/User ID and log in with the link that says “Account is locked.
3. Enter your transaction password when prompted.
4. You will be asked to verify your identity either by:

Why my ATM card is not working in Bob?

Your debit card may be blocked. You may not have swiped the card properly. Your card might have got damaged/deteriorated due to which it is not accepted by ATM where the card reader may be weak. In such case you may try at another ATM and if still does not work, request for a new card to your branch/contact centre.

Is Bank of Baroda international?

International presence
The bank has 107 branches/offices in 24 countries (excluding India) including 61 branches/offices of the bank, 38 branches of its 8 subsidiaries and 1 representative office in Thailand.

How to change phone number in Bob Bank?

How to Change the Bank of Baroda Registered Mobile Number Online

1. Log in to the Bank of Baroda internet banking website or mobile app.
2. Tap on ‘Profile’ or ‘Account Settings’
3. Select ‘Update Mobile Number’
4. Enter your old and new 10-digit mobile number.
5. Verify the new number through an OTP.