Blue Dart Express Ltd Customer Care Number: Fast, Accurate Ways to Reach Support

Blue Dart Express Ltd is one of India’s largest logistics and express parcel companies, integrated with the DHL network for international coverage to 220+ countries. If you need live assistance for tracking, pickups, delivery changes, billing, or claims, the quickest route is the official customer care helpline and the “Contact Us” tools on the company’s website.

The primary national customer care number published by Blue Dart for India is 1860 233 1234. Calls to 1860-series numbers are charged at standard local rates by most Indian telecom operators (they are not toll-free). If you are calling from India and face an IVR, follow the prompts for tracking, pickup, or to speak with an agent. Keep your Air Waybill (AWB) number ready; it is the single most important identifier Blue Dart uses to find your shipment.

The Primary Number: When and How to Use It

Dial 1860 233 1234 from any Indian mobile or landline for shipment tracking, pickup requests, delivery reattempts, address corrections, POD (proof of delivery) copies, and service complaints. Support typically handles English and Hindi, and in major metros you may be offered a regional language option. If the line is busy (peak times are usually 10:00–13:00 and 17:00–20:00), try again after a few minutes or use the website’s request forms as a parallel channel.

If you are outside India, the 1860 number may not connect. Use the official website (www.bluedart.com) to submit a request, or contact your local DHL Express office for cross-border shipments moved via the DHL network. For India-destined shipments tendered to Blue Dart by an international partner, include both the foreign tracking number and the Blue Dart AWB (once available) in your message to customer service.

Official Digital Channels (Web, Email, App) for Quick Resolutions

For non-urgent issues or when you need to share documents (KYC, invoices, images), the “Contact Us” page on www.bluedart.com is highly effective. Navigate to: www.bluedart.com → Contact Us → Write to Us / Customer Service. Typical acknowledgment arrives by email within minutes, with a resolution or follow-up request usually within 24–48 business hours depending on complexity.

If you prefer email, use the customer service mailbox advertised on the same Contact page (check the current address there to avoid spoofing; official emails end with “@bluedart.com”). When writing, add your AWB number in the subject line, and include your full pickup/delivery address, contact numbers, and any relevant photos (e.g., damaged packaging). For on-the-go tracking and pickup requests, the Blue Dart mobile app (search for “Blue Dart” on the Google Play Store or Apple App Store) supports AWB scanning, real-time status, and delivery preferences.

Head Office, Service Centers, and When to Visit

Corporate correspondence can be addressed to: Blue Dart Express Ltd, Blue Dart Centre, Sahar Airport Road, Andheri (East), Mumbai – 400099, Maharashtra, India. This is the head office and not a walk-in customer service counter; courier pickups, delivery reattempts, or location-specific questions are better handled via the helpline or your nearest service center.

To locate a service center near you, use the “Locate Us” or “Contact” tools on www.bluedart.com and filter by your PIN code or city. If you plan to collect a shipment in person (Hold for Pickup), carry a government-issued photo ID and the AWB number. Typical center hours are business days, often Monday–Saturday; however, hours vary by location and season. Always confirm timings on the website before heading out.

What to Keep Ready Before Calling Customer Care

Having complete, verifiable information dramatically reduces back-and-forth and helps the agent act immediately. For tracking or a delivery issue, your AWB (Air Waybill) number is essential—Blue Dart agents cannot reliably search by name alone, especially in high-volume metros. For pickup requests, precise address and PIN code are crucial to check serviceability and cut-off times.

If you’re calling about billing, COD, or claims, you’ll also want supporting data handy. Accurate dimensions and weight, photos documenting packaging and damage (if any), and the date/time of any attempted delivery help speed up investigations. If a KYC document is required for delivery (certain import or high-value scenarios), keep a soft copy accessible so you can upload it promptly via the web link the agent provides.

• AWB number(s) and, if applicable, the merchant order ID.
• Full pickup/delivery address with landmark and correct PIN code.
• Registered mobile number and an alternate contact number.
• Dimensions (L×W×H in cm) and weight (kg) for pickup or claims; photos if damage.
• Preferred date/time window for pickup or reattempted delivery.
• KYC documents (when requested): government ID with address; clear, readable images.
• For COD: payable amount, mode (cash/card), and any payment reference if already paid.
• For billing/GST queries: company name, GSTIN, invoice number/date, and email for copies.

Issues Customer Care Can Usually Resolve on the First Contact

Many common requests do not require a field investigation and can be closed during a single call or within the same business day. These include address clarifications, reattempts within serviceable windows, updating delivery instructions, and dispatching a pickup if your PIN code and shipment profile are serviceable that day.

Matters that involve third parties (e.g., the shipper for returns or COD adjustments), restricted PIN codes, or physical verification (e.g., damage checks) may take longer. If an issue cannot be closed immediately, ask the agent to log a case and provide you with the ticket or reference number; use that number in all follow-ups to maintain continuity.

• Live tracking assistance; status clarifications beyond what the website shows.
• Pickup booking, rescheduling, and cancellation for eligible PIN codes.
• Delivery reattempts, “Hold at Location” (self-collect), or delivery to a nearby service center where permitted.
• Address correction and adding delivery landmarks or gate/extension details.
• POD (proof of delivery) copy requests and delivery OTP assistance when applicable.
• NDR (non-delivery report) resolution: clarifying consignee availability, access, or KYC needs.
• GST invoice copies, payment clarifications, and basic billing disputes.
• Claims initiation guidance for loss/damage (final timelines depend on investigation).

Practical Tips, Security, and Service Expectations

Always verify you are using official Blue Dart channels: the website is www.bluedart.com, and customer emails end with “@bluedart.com.” Blue Dart will not ask for remote access apps, your full card PIN, UPI PIN, or one-time passwords unrelated to delivery authorization. If anyone asks for payment on a personal wallet/number to “release” a shipment, disconnect and report it to the helpline.

For most metro-to-metro domestic moves, straightforward issues are often closed within 24–48 business hours; complex service investigations or intercity handoffs can take longer. Keep your phone reachable on the registered number, as field teams often call before delivery. If your case remains unresolved, escalate by replying to the service email trail or call again with your ticket number and request a supervisor review. Document each interaction with date, time, and the agent’s first name for clarity.

Summary: The Number You Need

Customer Care (India): 1860 233 1234

Official website and contact tools: www.bluedart.com (see Contact Us). Head Office postal address: Blue Dart Express Ltd, Blue Dart Centre, Sahar Airport Road, Andheri (East), Mumbai – 400099, Maharashtra, India. For international callers, use the website forms or your local DHL office for cross-border shipments linked to Blue Dart’s network.