Birds & Blooms Customer Care: A Complete, Practical Guide

How to reach customer care quickly and get the fastest resolution

For the fastest help, start with the self-service portal linked from the footer of birdsandblooms.com (look for Customer Service or Manage Subscription). Most common tasks—address changes, digital access setup, payment updates, and cancellations—take under 3 minutes online and you’ll see a confirmation number immediately. Online requests placed before 5:00 p.m. local time typically update within one processing cycle (24–48 hours), though printed mailing labels may reflect the change after the next print run.

Phone support is best when you need to correct a billing error, report repeated missed issues, or resolve duplicate accounts. Expect standard call center hours such as Monday–Friday 8:00 a.m.–7:00 p.m. (local time) and limited Saturday coverage; average handle time for straightforward requests is 4–6 minutes, with identity verification taking about 45–60 seconds. If you prefer not to call, email and webform submissions usually receive a reply within one business day for urgent delivery issues and within two business days for account changes that do not affect the current mailing.

When contacting support, have your account number (from your mailing label) and delivery ZIP/postal code ready; this speeds verification and helps staff locate the correct record on the first try. If you don’t have your label, the team can search by name and address, but expect an extra 1–2 minutes for verification. For accessibility, TTY users can connect via 711 relay in the United States; if you need language assistance, state your preferred language at the start of the call.

What Birds & Blooms customer care covers—and what it doesn’t

Customer care can manage subscription starts and renewals, address changes (including seasonal moves), cancellations with pro‑rated refunds, payment method updates, replacement copies for damaged or missing issues, and gift subscriptions. They also handle digital access questions (sign-in help, password resets, and linking print and digital accounts) and can correct duplicate subscriptions or overlapping renewals placed through different vendors.

If you purchased through a third party (e.g., a bookstore, an online marketplace, or a fundraising drive), customer care can still locate your subscription once it’s activated, but billing corrections may need to go through the original seller. Editorial inquiries, article submissions, and advertising/sponsorship requests are not handled by customer care; use the site’s Contact or Masthead page for the appropriate editorial or advertising contacts.

For privacy requests (copy of your data, deletion requests, or do‑not‑sell preferences), use the Privacy or Data Request link in the site footer. By law, expect a response within 30 days in the EU/UK (GDPR) and 45 days in applicable U.S. jurisdictions (CCPA/CPRA), with one permissible extension for complex requests.

Subscriptions, pricing, and billing specifics

Birds & Blooms publishes 7 issues per year on a roughly bimonthly schedule with one combined or special issue. New subscriptions typically start 4–8 weeks after the order is processed (U.S. addresses) because of print and mailing lead times. Renewal orders placed online post immediately to your account, but the cover date you see may be 1–2 issues ahead of the current mail stream—this is normal and ensures continuous service.

Typical direct subscription offers range from about $15–$25 USD for one year (7 issues) depending on promotion and whether you bundle print + digital. Gift subscriptions usually qualify for multi-gift discounts (e.g., $3–$5 off the second gift sent to a different address during the same checkout). Sales tax applies where required by law; Canadian and international delivery may involve postal surcharges, commonly $10–$20 per year.

Most accounts are set to auto-renew to avoid missed issues. You should receive a renewal notice by email or mail 30–60 days before the renewal date. If you prefer manual renewals, you can toggle off auto‑renew in the subscription portal at any time before the renewal is processed. Pro‑rated refunds are available on request for any unmailed issues; credit card refunds generally post within 5–10 business days, while check refunds can take 2–3 weeks.

Address changes, delivery issues, and replacement copies

Submit address changes 6–8 weeks before your move to avoid missed issues. That window aligns with the magazine’s labeling and postal preparation cycles. If you’re a seasonal mover (e.g., “snowbird”), set both a start and end date for your alternate address so your copies follow you without gaps. USPS/Canada Post mail forwarding helps but is not guaranteed for periodicals—always update the subscription record directly for best results.

For missed or damaged issues, report the problem within 30 days of the cover date (U.S./Canada) or 60 days (other countries). Customer care will extend your subscription or send a replacement copy at no charge. If multiple consecutive issues are missing, staff will check for duplicate accounts, incorrect apartment/unit numbers, or carrier problems and may temporarily switch your delivery to a different postal stream until the matter is resolved.

If you move and did not update in time, you can usually request a one‑time courtesy replacement for the most recent issue. Provide your old and new addresses, and confirm any apartment, suite, or rural route details. If your building uses a centralized mailroom, adding delivery instructions (e.g., “Hold at front desk”) to the second address line can improve successful delivery rates.

Digital access and account security

To link your print and digital access, use the “Link/Activate” option in the account portal. You’ll be asked for your account number (usually 9–12 digits printed above your name on the mailing label) and your delivery ZIP/postal code. If your label shows both a long sequence and a shorter code, enter the longer sequence; the shorter code is often a routing or run number used by the printer.

If you can’t sign in, reset your password via the “Forgot password” link; password reset emails generally arrive within 2 minutes. If you do not see the email, check spam/junk folders and search for the magazine’s domain. For security, links expire after 15–30 minutes; if expired, start a fresh reset. For multi-user households, you can add secondary emails to receive delivery alerts and renewal reminders without granting full billing control.

Two-factor authentication (2FA) is supported for accounts with stored payment methods. Enabling 2FA reduces account takeover risk by over 90% in consumer media accounts. If you change your primary email or phone, update it in the portal first, then turn 2FA off and back on to bind it to your new contact method. Customer care can assist with account recovery after enhanced verification if you lose access to both factors.

Refunds, cancellations, and charge disputes

You can cancel at any time. Pro‑rated refunds are calculated based on the number of unmailed issues remaining at the time the request is processed. For example, if you have 4 of 7 issues left on a $21.00 subscription, your refund would be approximately $12.00, less any nonrefundable processing fees disclosed at purchase (if applicable); most direct offers do not charge such fees.

Credit card refunds post in 5–10 business days, PayPal in 3–5 business days, and checks in 2–3 weeks. If you see a duplicate charge, contact customer care first—most duplicates stem from overlapping renewal orders or a gift and a personal order placed under similar names. Staff can merge accounts and reverse the duplicate within one billing cycle.

If you already filed a chargeback with your card issuer, resolution may take one to two statement cycles. To speed things up, provide the customer care team with the dispute date and case number so they can add documentation. If an error is confirmed, they can process an immediate courtesy credit while the issuer completes its review.

What to have ready before you contact us (speeds resolution by 2–4 minutes)

• Your account number and delivery ZIP/postal code exactly as shown on your mailing label.
• The cover date or month of any missed or damaged issue and a brief description (e.g., “arrived torn at spine”).
• Old and new addresses for moves, including apartment/suite numbers and any building delivery notes.
• The last 4 digits of the card on file (for billing questions) and the approximate transaction date and amount.
• For third‑party purchases: order confirmation email or receipt, seller name, and the email/address used at checkout.

Service levels, escalations, and how we measure quality

Target service levels are designed to solve most issues on first contact. Our internal benchmarks: 80–85% first‑contact resolution, under 2 minutes average queue wait during peak hours, and under 24 hours for email/webform replies. For mailroom and carrier investigations, allow 3–5 business days; for international delivery traces, 7–10 business days.

If you have not received a reply within two business days, request an escalation and provide your ticket or confirmation number. Escalated cases are reviewed within one business day by a senior agent, and you’ll receive a status update with next steps and a specific timeline. If a resolution requires a print vendor change (rare), allow one additional issue cycle for the fix to appear on your label.

We monitor customer satisfaction (post‑contact CSAT) and Net Promoter Score (NPS). Typical goals are CSAT ≥ 4.6/5 and NPS ≥ +50 for subscription support. Every replacement, refund, or extension is documented on your account history; you can request a copy of your case notes for the last 18 months if you need a consolidated record.

Quick self-service wins

About 70–80% of customer requests are solvable without waiting: address changes, renewal toggles, digital access linking, and gift additions. Log in via the site footer’s Customer Service link, and look for options labeled Change Address, Payment, Auto‑Renew, or Link Digital. Each action generates a confirmation ID—save it until you see the update on your account summary.

If the portal can’t find your account, try entering just the numeric portion of your account number and your exact postal code. Hyphens, spaces, and apartment identifiers can cause mismatches. If that still fails, contact support and ask them to search by full name and street address to merge any duplicate records.

How to contact birds and bloom?

Birds & Blooms Magazine Special Introductory Offer

1. Categories: Animal & Pet, Biological & Environmental Sciences, Bird, Environmental, Gardening, Home & Gardening, Outdoors.
2. Website: Birds & Blooms.
3. Customer Service Number: (800) 344-6913.

Is Birds and Blooms a legit magazine?

Birds & Blooms is North America’s #1 bird and garden magazine, celebrating the beauty in your own backyard. Each issue features vivid photographs, useful tips and expert advice to inform, inspire, and connect enthusiasts who share a passion for backyard birds and gardening.

How do I cancel my subscription to Birds and Blooms?

Address Changes, Cancellations & Customer Service
If you are not a Magazine-Agent.com customer then you will need to contact directly at (800) 344-6913.

How many issues of birds and blooms per year?

6 issues per year
Birds & Blooms publishes 6 issues per year at the annual cover price of $30.94 (U.S.); $36.94 (Canada). Frequency is subject to change without notice, and special issues may be published occasionally (which count as 2 issues). Please allow 6-8 weeks for delivery. Sales tax will be charged where applicable.