Big Lots Customer Care Number: Complete, Practical Guide

The primary Big Lots customer care number is 1-866-244-5687 (that’s 1-866-BIG-LOTS). This toll-free line handles questions about online orders, store experiences, rewards, promotions, deliveries, returns, and product availability. Keep this number handy if you shop both in-store and online—it’s the fastest way to reach a live support agent for most consumer issues.

Big Lots operates more than 1,300 stores across the United States and serves millions of shoppers annually. Having one central number reduces guesswork, and agents can transfer you to specialized teams (for example, furniture delivery support) if needed. If you are calling from outside the U.S., toll-free numbers may not work; in that case, use the corporate line listed below or contact support via the Help Center on the website.

When and How to Use 1-866-244-5687

Use this number for help with online orders placed on biglots.com (order status, cancellations when possible, address corrections, and delivery scheduling questions), product issues (defects, missing parts, assembly help), digital coupons, and BIG Rewards questions such as missing points or account phone-number updates. It is also the correct number for store feedback, price adjustments when eligible, and questions about current promotions.

Have the right details ready to shorten the call: your order number (from your confirmation email), the store location and receipt details for in-store purchases, the email or phone number tied to your BIG Rewards profile, and clear photos if you’re calling about damage or defects. For hearing- or speech-impaired assistance in the U.S., dial 711 to connect via Telecommunications Relay Service (TRS) and ask the operator to call 1-866-244-5687 on your behalf.

What the Phone Team Can Resolve Efficiently

Customer care can typically track shipments, explain delivery windows for parcel and truck deliveries, and coordinate with delivery partners if a date change or damage claim is needed. If your order hasn’t shipped, they can advise whether cancellation or item edits are possible under current status; once an order has shipped, they can discuss return options instead.

For in-store purchases, phone agents can look up policies and guide you on returns, exchanges, and replacements. While they don’t control in-store inventory in real time, they can direct you to the store team and confirm the most efficient steps to verify stock and hold items. They can also fix most BIG Rewards issues (like linking multiple phone numbers to one account or crediting missing points after a purchase) once you provide receipts or adequate proof of purchase.

Store Issues vs. Online Orders: Who to Call

If your question is tied to a specific store visit—like local stock checks, pickup timing for a paid in-store pickup, or a manager callback—contact the store directly. Find phone numbers and hours via the Store Locator: https://www.biglots.com/stores. Store teams can check shelves and backroom stock, confirm holds, and resolve register-specific errors more quickly than the central line.

For biglots.com orders, delivery issues, or site-related problems (checkout errors, promo code application, order visibility), 1-866-244-5687 is the right starting point. Agents have access to online order systems and delivery partner portals. If an online order shipped to a store (ship-to-store), the store can help with pickup logistics, but changes to the order itself are best handled by the customer care team.

Corporate and Written Contact Options

For escalations that require formal correspondence, use the Big Lots corporate mailing address: Big Lots, Inc., 4900 E. Dublin-Granville Road, Columbus, OH 43229. The main corporate telephone line is 1-614-278-6800. While the corporate receptionist cannot resolve routine customer service issues, these channels are appropriate for executive escalations, legal notices, or detailed feedback requiring a written record.

If your concern specifically involves privacy rights or data requests, start at the Big Lots Privacy Policy page on biglots.com to access the most current submission methods. Written communication should include your full name, contact information, incident dates, order or receipt numbers, and a concise summary of the requested resolution. Keep copies of everything you send and any delivery confirmations.

Pro Tips to Get Faster Service

Timely, clear information is the biggest factor in speeding resolutions. Before you call, locate your order confirmation email, receipts, and product identifiers (SKU/UPC if available). If you’re reporting damage or defects, take photos that show the issue and the packaging condition so agents can quickly initiate the right remedy.

If you can be flexible about solutions—such as accepting a part replacement instead of a full return on large items—you’ll often get quicker outcomes. For delivery-related issues, have the original delivery date, window, and any tracking or stop number ready; agents often need these to request adjustments from carrier partners.

• Call 1-866-244-5687 with your order number, receipt, and contact email/phone handy; note any error messages or on-screen order statuses you saw.
• For in-store matters, include the store address or store number and receipt transaction details; these are printed near the top or bottom of your receipt.
• Document timelines: purchase date, promised delivery window, and when an issue first occurred. Concrete dates speed approvals.
• Photograph damage immediately on arrival, including the shipping label and packaging; keep all packaging until the claim is resolved.
• If calling about BIG Rewards, confirm the phone number and email tied to your account; bring receipts for purchases missing points.
• If you have a Big Lots Credit Card (issued by Comenity), contact the number on the back of your card for account-specific questions, or visit comenity.net/biglots; customer care can’t access your banking details.
• If a toll-free call isn’t possible internationally, use the corporate line at +1-614-278-6800 or the Help Center at https://www.biglots.com/help for web-based support.

Returns, Exchanges, and Deliveries: What to Expect

Policies can change, but most standard merchandise returns require the original receipt and are easiest within the posted return window. Some categories—such as assembled furniture, mattresses, seasonal goods, or clearance items—may have additional conditions. When in doubt, review the latest policy at https://www.biglots.com/help and call 1-866-244-5687 before disassembling or returning large items.

For large-item deliveries (often referred to as “truck” or “threshold” deliveries), scheduling or rescheduling is typically coordinated through the number above. If a delivery arrives with visible damage, note it on the driver’s paperwork before signing and photograph it immediately. For parcel shipments (smaller packages), agents can help trace shipments, file carrier claims when necessary, and explain next steps if a package shows delivered but is not found.

Quick Reference: Essential Numbers and Links

Bookmark this short list so you don’t have to hunt for the right channel the next time you need help. These are the fastest routes to a solution for most customers across the U.S.

If you are assisting someone else (for example, calling on behalf of a relative), make sure you have their permission and their order or receipt details. For privacy and security, agents may need to speak briefly with the account holder to verify identity.

• Big Lots Customer Care (U.S.): 1-866-244-5687
• Corporate Headquarters: 4900 E. Dublin-Granville Road, Columbus, OH 43229; Phone: 1-614-278-6800
• Help Center (policies, contact options): https://www.biglots.com/help
• Store Locator (local phone numbers and hours): https://www.biglots.com/stores
• Order History (signed-in customers): https://www.biglots.com/account/orders
• Big Lots Credit Card (Comenity): use the number on the back of your card or visit https://comenity.net/biglots for account service

Security and Privacy Notes

Never share full payment card numbers, complete Social Security numbers, or multi-factor authentication codes over social media or unverified email. Big Lots phone agents will verify limited information to confirm your identity but will not ask for your online account password. If you suspect a phishing attempt, report it through the Help Center and avoid clicking suspicious links.

For the most accurate and current hours of operation and policies, refer to the Help Center at https://www.biglots.com/help. When hours are extended during peak seasons (such as November–December), demand can spike; calling earlier in the day and mid-week typically yields shorter waits.