Beam Fibernet Customer Care: How to Reach the Right Team and Get Fast Resolution

Who “Beam Fibernet” Is Today

Beam Fiber (also known as Beam Telecom or Beam Fibernet) was a Hyderabad-based broadband provider that built a strong reputation in the early 2010s for high-speed, value-for-money plans. In 2014, Beam was acquired by Atria Convergence Technologies Ltd. (ACT). Since 2015, services, billing, and customer support for former Beam customers have been operated under the ACT Fibernet brand across Hyderabad and other service areas.

If you are a long-time Beam subscriber, your customer care touchpoints, billing system, and network operations now flow through ACT Fibernet. You should use ACT’s website, mobile app, and escalation framework for all support needs. Your old Beam account details (e.g., CAF/account number, registered mobile, and email) usually continue to work after migration; if anything doesn’t match, contact ACT support to reconcile your profile.

Official Contact Channels (ACT Fibernet)

Customer care for former Beam Fibernet users is provided by ACT Fibernet. The most reliable way to find city-specific phone numbers, working hours, and service desk information is through the official ACT website and mobile app. Always prefer official channels to avoid delays or fraud.

Use the links below to reach support and to verify the latest contact numbers, outage advisories, and service requests. City-wise details (including addresses and phone lines where available) are maintained by ACT and may change over time.

• Support portal: https://www.actcorp.in/support — create/track tickets, check FAQs, plan details, and known issues.
• City-wise contact and addresses: https://www.actcorp.in/contact-us — find current phone numbers and local office details (Hyderabad and other cities).
• Mobile app (Android/iOS): Search for “ACT Fibernet” on Google Play and Apple App Store — raise tickets, book relocations, upgrade plans, track technician visits.
• Social care: X (Twitter) @ACTFibernet and Facebook facebook.com/ACTFibernet — request callbacks, share ticket IDs for follow-up. Do not share OTPs or full personal details publicly.
• Email (as provided in your city page or app) — use the official IDs listed within the app or contact-us page for written confirmations, especially for billing disputes and cancellations.

What to Prepare Before Contacting Support

Providing precise information speeds up diagnosis and reduces back-and-forth. Keep your identifiers and technical details ready; note the exact time and pattern of the issue (constant vs. intermittent).

Use this checklist to avoid repeated calls and to shorten resolution time:

• Account details: Registered mobile number, ACT/CAF/account ID, installation address, and any alternate contact number.
• Hardware info: ONT/ONU or modem brand and model, router brand and model, cabling (Cat5e/Cat6), and LED status (e.g., PON/LOS lights). If the LOS light is solid or blinking red, note it—this often indicates a fiber issue.
• Connectivity tests: Wired speed test via Ethernet to a capable laptop/desktop (disable VPN), using a nearby test server (e.g., Ookla). Capture three tests at different times, with ping and jitter. If possible, include traceroute/mtr results to the affected site/IP.
• Outage timeline: When did it start? Continuous or intermittent? Any recent work nearby (civil/utility/fiber splicing)? Power fluctuations at home?
• Billing documents: Last two invoices, payment receipts/UPI references, and screenshots of renewal/offer pages if you are disputing charges or plan benefits.
• Relocation details: New address with building name, floor, nearest landmark, and preferred installation window; society permission if required.

Common Issues and Proven Playbooks

No Internet or LOS/PON Light Issues

If the LOS light on your fiber ONT is red or blinking, it typically indicates a fiber break or signal problem. Power-cycle once (turn off ONT and router, wait 30 seconds, power on ONT first, then router after PON stabilizes). Do not reset the ONT unless instructed; you may erase provisioning. If the LOS persists, raise a “no connectivity” ticket and mention the LOS status and the time it started. Field teams generally need physical access to the fiber termination point to fix cuts or re-splice.

If PON is stable but there’s no internet, verify whether the router is receiving a WAN IP (check the router status page), test via wired Ethernet, and temporarily disable third-party VPN or parental control features that may be blocking traffic. Share screenshots with support.

Slow Speeds, High Latency, or Packet Loss

Test on a wired connection first. Many consumer Wi‑Fi routers cap throughput below 300–500 Mbps on 5 GHz depending on hardware and channel conditions; a 1000 Mbps plan will still test lower on older routers or on 2.4 GHz. Run three wired tests at different times, include ping/jitter, and note if slowdowns correlate with peak hours. Share traceroute to the affected destination; if packet loss begins beyond the first hop, it may be an upstream routing or peering issue rather than a local line problem.

In apartments, interference and DFS channels can degrade Wi‑Fi. Use 80 MHz channels on 5 GHz only if the environment allows, otherwise prefer 40 MHz with a clean channel. If ACT provides a managed router, request a channel re-optimization or ask whether bridge mode is available to use your own higher-spec router.

Billing Disputes, Plan Changes, and Cancellations

For plan changes, explicitly confirm new monthly rent, speed, FUP policy, OTT bundles, and taxes. Many cities offer discounts for advance rental (quarterly, semi-annual, annual) and installation fee waivers; get the offer in writing within the app/email. If you experienced a verified outage, ask for an outage credit or pro‑rata adjustment; attach your ticket history and downtime logs.

For cancellation, request equipment pickup (ONT/router if owned by ISP), a written no‑dues confirmation, and the refund timeline (if any). Typical refund windows vary by city; ask for a dated acknowledgment in email/app and keep the pickup slip.

Escalation Matrix and Timelines (India)

When you raise a complaint, insist on a docket/ticket ID. If a “no internet” case is not resolved within the promised SLA communicated in the app or by SMS, escalate. India’s telecom consumer grievance framework provides a multi-level path: initial support (ticket), Nodal Officer escalation, and Appellate Authority. The exact contacts differ by circle/city and are listed by ACT for your location.

Escalation steps: first, follow up on the original ticket and ask for the field visit window or resolution time. Second, if it slips, escalate to the Nodal Officer using the details provided on your city’s ACT contact page. Third, if still unresolved, file an appeal to the Appellate Authority within the permitted window as shown on the same page; attach all ticket IDs, call logs, and screenshots. For regulatory escalation after exhausting the ISP’s process, you can use the Government of India’s public grievance portal at https://pgportal.gov.in and include your docket history.

Pricing, Plans, and Retention Tips

ACT’s pricing is city-specific and changes periodically, but as a ballpark, many markets offer entry tiers around 40–100 Mbps in the INR 500–800/month range and mid-to-high tiers (300–1000 Mbps) broadly between INR 1,000–2,500/month before taxes. Long‑term advance rental often provides 1–2 months of effective savings, and some cities bundle OTT subscriptions. Always verify the current price, FUP/usage policy, and router/installation charges at https://www.actcorp.in/broadband.

If you are considering a plan upgrade, check whether your ONT and router can sustain the new speeds. For 300 Mbps and above, use at least Cat5e/Cat6 cabling and a dual‑band 802.11ac/ax router. For retention offers (e.g., if you’re moving away), ask politely for published promos rather than “unofficial” discounts; confirm everything via email/app to avoid misunderstandings.

Technician Visits, Addresses, and Field Operations

Local field teams handle fiber splicing, ONT replacement, and new installations. Appointment slots are typically provided as 2–4 hour windows. Ensure someone is available on-site, with access to the fiber termination point and internal ducts if applicable. If your society requires entry permissions or work-hour restrictions, notify the technician in advance via the app’s appointment chat/call.

For safety, ask technicians to show official ID and verify your ticket ID. Do not pay cash for on-site work unless it is officially invoiced; prefer in-app or online payments so your account reflects the transaction. If a field visit is missed, reply to the automated SMS/app notification to reschedule and request prioritization citing the original ticket.

Security and Fraud Prevention

Neither ACT nor any legitimate ISP needs your banking OTP, full card numbers, or UPI PIN. Do not install remote-control apps at the request of unsolicited callers. Official support will reference your ticket ID, account details, and typically confirm your registered mobile/email rather than asking for sensitive financial data.

Change your Wi‑Fi admin password from defaults, keep router firmware updated, and disable WPS. If you receive suspicious calls claiming to be “Beam” (instead of ACT) threatening immediate disconnection unless you pay on a non-official link, hang up and re-initiate contact using the verified channels listed on https://www.actcorp.in/contact-us. Report fraud attempts to support and, if needed, through https://cybercrime.gov.in.

Is CTV Beam internet down?

User reports indicate no current problems at CTV Beam
CTV Beam is a local cable, internet, and phone company offering services to East Alabama.

How to talk to ACT Fibernet customer care?

Customer care

1. +91 9121212121.
2. 07:30 AM to 12:00 AM. (All Days of the week)
3. Toll Free: : 1800 1022 836.
4. [email protected].

What is the phone number for CTV beam?

334-298-7000
Please contact us by phone 334-298-7000, text 888-989-2326, or visit us at our local office at 2400 Sportsman Drive.

How do I contact Beam customer service?

WEBSITE: For web related information + inquiries about orders placed online please contact our online customer service team at: [email protected] or call 646-450-1469 M-F 10-5 EST.