Banglalink Customer Care: The Complete, Practical Guide for 2025

Banglalink is one of Bangladesh’s leading mobile operators, serving over 40 million subscribers and operating nationwide since 2005. Backed by VEON Group, the company has invested heavily in network expansion, 4G rollouts, and digital self-care, consistently ranking among the country’s fastest mobile networks in independent benchmarks in recent years.

Whether you need SIM replacement, eSIM activation, billing clarification, number portability, or help with network and digital services, Banglalink’s customer care is reachable 24/7 and supported by a growing network of physical service points. This guide consolidates current, practical information so you can resolve issues quickly and with the right documentation on hand.

How to Reach Banglalink Customer Care (24/7)

The quickest route is the hotline from a Banglalink number: dial 121 and follow the IVR prompts to reach an agent. The line operates 24/7 for both consumer and SME customers. If you are calling from abroad or another local operator, use digital channels (chat and social) or visit a service center; agents can call you back on a local number if needed. Standard call or data charges may apply when you use voice or online channels.

You can also use the MyBL app and the website for account management and live chat. These platforms let you raise service requests, track complaint IDs, buy packs, and update profile details. For physical assistance (SIM, eSIM, MNP, NID-related tasks), visit a Banglalink Service Center and bring your original NID.

• Hotline (from Banglalink): 121 (24/7; IVR and agent support; standard charges may apply)
• Website: https://www.banglalink.net (Self-care, live chat, coverage info, store locator)
• MyBL App: Google Play and Apple App Store (search “MyBL – Banglalink”)
• Facebook: https://www.facebook.com/banglalinkmela (verified page; chat support hours typically extended)
• Twitter/X: https://twitter.com/banglalink (service updates, quick responses via DM)
• Store Locator: https://www.banglalink.net/en/store-locator (find the nearest service center and hours)

What Customer Care Can Do for You

Customer care handles SIM/eSIM changes, plan and pack activations, complaint logging, network troubleshooting, value-added services (activation/deactivation), and billing clarifications for prepaid and postpaid. For business or corporate accounts, agents can guide you to specialized support teams for fleet management, pooled data, and corporate billing.

For service requests that require identity verification—such as ownership change, SIM replacement, and MNP—bring your original NID and any supporting documents (e.g., corporate authorization for business numbers). Most non-technical requests are closed within the same day at service centers, while network-related investigations can take 24–72 hours depending on complexity.

SIM Registration, Ownership & Lost SIM Blocking

Since 2016, all SIMs in Bangladesh must be registered biometrically to the user’s National ID (NID). To check how many SIMs are registered under your NID across all operators, dial *16001# from any Bangladeshi number and follow the prompts, or visit https://sims.btrc.gov.bd. If a number is incorrectly linked to your NID, report it to customer care for rectification; they will guide you through verification and de-linking.

If your SIM/phone is lost or stolen, immediately request a temporary block via 121 or through a service center. When you are ready, apply for a replacement SIM (same number) with your NID. For extra security, provide recent usage details (e.g., last recharge amount/date, last numbers called) and your phone’s IMEI (dial *#06# on a similar handset to see the format).

eSIM and Physical SIM Replacement

Banglalink supports eSIM on compatible devices; check the latest list on the website or in the MyBL app. eSIM profiles are provisioned through a secure QR code issued at service centers or via guided digital flows where available. Keep your device connected to Wi‑Fi during activation and do not share the QR outside official channels. One number can have multiple profiles on different devices subject to policy and verification.

Physical SIM replacement or eSIM conversion typically requires NID verification and may carry a service fee (commonly in the Tk 150–250 range; promotional waivers may apply). As per Bangladesh regulations, telecom services are subject to government taxes (e.g., VAT and SD); confirm the exact payable amount with the agent before processing to avoid surprises.

MyBL App: Self-Service that Solves Most Issues

The MyBL app allows you to view real-time balances and usage, buy data/voice/SMS packs, manage auto-renewal, activate roaming, and raise customer service tickets that generate a Service Request Number (SRN) for tracking. You can also update your profile, view recharge history, and check special offers personalized to your number.

Register with your Banglalink number; you’ll receive an OTP to verify. Keep your app updated—new releases often add features like detailed usage analytics, improved complaint tracking, and device compatibility checks for eSIM.

Service Centers: Hours, ID Requirements, and Turnaround

Use the store locator (https://www.banglalink.net/en/store-locator) to find current addresses, phone numbers (where available), and opening hours. Most urban centers operate Saturday–Thursday, commonly between 10:00 and 19:00, with Friday being the weekly holiday, but hours vary by location. During peak times (end-of-month billing, exam seasons, national ID drives), expect higher footfall.

Bring your original NID for any request involving ownership or SIM changes. If you are representing a corporate line, bring an authorization letter on company letterhead and your company ID. For MNP or eSIM requests, agents may ask for recent usage proof to prevent fraudulent transfers.

Regulatory and Billing Facts That Affect Support

Telecom services in Bangladesh generally carry government taxes such as VAT and Supplementary Duty (SD). Pack prices marketed by operators may be quoted excluding taxes; your final charges can be higher once statutory taxes are applied. Always confirm the “payable including tax” amount before you proceed.

Mobile Number Portability (MNP) is available nationwide. The standard porting fee is commonly Tk 50 plus VAT (total Tk 57.50). Porting usually completes within up to 72 hours, provided there are no outstanding dues or legal holds on the donor number. After porting into Banglalink, use 121 or the MyBL app to activate desired packs. For unresolved issues, you can escalate via Banglalink with your SRN; if needed, lodge a regulatory complaint at https://complaint.btrc.gov.bd with complete documentation.

Practical Tips to Get Faster Resolutions

Before calling or visiting, gather the essentials. This reduces verification time and helps agents pinpoint the issue without repeated call-backs. For network complaints, making a note of where and when problems occur—and running a few speed tests—speeds up technical diagnostics and field checks.

• Have your original NID, the SIM/number in question, and your last recharge amount/date ready.
• Note your device make/model, software version, and IMEI (dial *#06#) for device-related or eSIM issues.
• Write down times, locations (GPS or landmark), and screenshots for network problems; test on 4G and Wi‑Fi.
• Ask agents for a Service Request Number (SRN) every time; keep it for escalation and tracking.
• For NID-linked queries, check SIM count first via *16001# or https://sims.btrc.gov.bd to spot anomalies.

Handled systematically, most Banglalink customer care requests—SIM replacements, eSIM activations, plan changes, and billing clarifications—are resolved same day. Network cases and inter-operator matters (like MNP) can take longer; keeping records and an SRN ensures smooth follow-ups. If you primarily use digital channels, the MyBL app and website chat are your fastest paths to resolution outside of urgent SIM loss scenarios.