Axis Credit Card Customer Care Number: An Expert, No-Nonsense Guide

Official Axis Bank credit card customer care numbers (24×7)

If you need help with an Axis Bank credit card, call the bank’s Phone Banking helpline on 1860-419-5555 or 1860-500-5555. Both numbers operate 24×7 across India and cover credit cards, including card blocking, transactions, statements, limits, reward points, and disputes. Note that “1860” numbers are not toll-free; standard operator charges (local/STD as per your plan) apply.

Calling from outside India? Use the international helpline at +91-22-6798-7700. This Mumbai-based line connects you to the same credit card support teams and IVR options. The 1860 numbers generally cannot be dialed from abroad. When prompted on IVR, choose the Credit Card option and keep your card details ready for faster authentication.

Official support pages are kept current by Axis Bank. Before dialing, you can verify numbers at https://www.axisbank.com/contact-us or https://www.axisbank.com/support. These pages also list city-specific information (if any change is rolled out) and digital service options.

Emergency card block and fraud reporting

Lost your credit card or noticed a suspicious charge? Prioritize blocking the card immediately. Call 1860-419-5555 or 1860-500-5555 from India, or +91-22-6798-7700 from overseas, and select the card hotlisting option in the IVR. You can also hotlist through Axis Mobile or Internet Banking if those are accessible faster than a phone call. Once hotlisted, the card cannot be used for further transactions, and you can request a replacement card.

As per RBI’s customer liability framework, promptly reporting unauthorized transactions is critical. Report within 3 calendar days of discovery to minimize or eliminate your liability, depending on the scenario. After blocking, ask the agent to log a dispute for fraudulent transactions and note your service request number. Follow up with any documentation requested by the bank; keep SMS/email alerts switched on to catch issues early.

What to keep handy before you call (to speed up resolution)

Having the right information ready helps you authenticate quickly and avoid multiple call-backs. If you call from your registered mobile number, the system may auto-recognize you and shorten verification steps. If you’re calling from a different number (or while abroad), you’ll likely need additional details for KYC and security checks.

• 16-digit Axis credit card number and cardholder name as printed
• Date of birth and PAN (or alternative KYC details the agent requests)
• Registered mobile number and email ID
• Recent transaction details (merchant name, amount, date/time) for dispute cases
• Billing address and last statement amount due/paid (if discussing statements or limits)
• Travel dates and destination (if enabling international usage or setting limits)

Tips to get faster help

Call during non-peak hours when possible; mid-mornings (10:00–12:00) and mid-afternoons (15:00–17:00) on weekdays usually experience lower wait times than late evenings and Mondays. If you only need to block a card, use the IVR hotlisting option directly rather than waiting for an agent—this is typically the fastest method.

If your phone supports it, enable VoLTE/Wi‑Fi calling for better audio quality in low-signal areas. Keep a pen and paper (or notes app) ready to jot down your service request number, dates, and agent name. If the line drops, call back and provide that reference number to the next agent.

Alternate support channels (official and secure)

Axis Mobile (Android/iOS) and Internet Banking (https://www.axisbank.com) cover most routine card needs: card hotlisting, PIN generation/reset, credit limit management, international usage, statement download, EMI conversions, and reward points. For urgent card block, the app or online banking can be faster than waiting on a call.

Axis Bank’s web support center at https://www.axisbank.com/support lets you raise service requests, track status, and find FAQs specific to credit cards. The website’s virtual assistant (Axis AHA!) can surface quick links, though you should never share OTPs, full card numbers, or CVV with anyone on chat or social media.

Social support is available via the official handle @AxisBankSupport on X (Twitter). Use it for status follow-ups or guidance, but do not share sensitive data publicly or via DMs. For any action that needs KYC or card details, the bank will direct you back to secure channels (call/app/netbanking).

Addresses and escalation

Registered office (for formal correspondence): Axis Bank Limited, Axis House, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400025, India. For complaints and escalations, start at https://www.axisbank.com/grievance-redressal where you’ll find Level 1 (Customer Care), Level 2 (Nodal Officer), and Level 3 (Principal Nodal Officer) contact options and web forms.

If a complaint remains unresolved after the bank’s final response or 30 days from lodging (whichever is earlier), you can approach the RBI Integrated Ombudsman via the CMS portal at https://cms.rbi.org.in. Keep all references: complaint numbers, call logs, emails, and screenshots.

Common credit card tasks you can complete over customer care

The IVR and phone banking agents can complete many standard requests in minutes once you authenticate. If you prefer self-service, the same options are often available in Axis Mobile and Internet Banking without waiting.

• Immediate card hotlisting and replacement request (lost/stolen/damaged)
• PIN generation/reset and enabling/disabling international usage or online transactions
• Credit limit/temporary limit change requests (subject to eligibility)
• EMI conversion for eligible transactions and foreclosure/partial payment queries
• Unbilled statement details, last bill summary, due date, and payment options
• Rewards balance and redemption assistance, including catalog/partner options
• Charge dispute logging, retrieval request for charge slip, and status tracking
• Updating contact details (as permitted) and email statement enrollment

Fees, timelines, and practical notes

Call charges apply on 1860 numbers as per your telecom plan; international calls to +91-22-6798-7700 are charged by your carrier. Most routine requests are free; however, certain services—like physical statement reprints, card replacements, or retrieval of charge slips—may attract fees plus taxes. Agents will disclose the applicable fee before processing; you can also check your card’s MITC (Most Important Terms & Conditions) on https://www.axisbank.com.

Banks typically resolve straightforward service requests within 1–3 working days. Dispute investigations can take longer depending on the merchant’s acquiring bank and scheme (Visa/Mastercard/RuPay); interim credits may be provided as per policy. RBI requires banks to respond to complaints within 30 days—if you don’t receive a satisfactory resolution, use the escalation matrix and preserve all references.

Quick reference (verify before you dial)

India (24×7): 1860-419-5555, 1860-500-5555

International: +91-22-6798-7700

Web: https://www.axisbank.com/contact-us | Support Center: https://www.axisbank.com/support | Grievances: https://www.axisbank.com/grievance-redressal

Registered Office: Axis Bank Ltd., Axis House, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai 400025

Security reminder: Axis Bank will never ask for your OTP, full card number, CVV, or netbanking password over phone, email, chat, or social media. Share such details only on the bank’s secure IVR or app screens when you initiate the action.