Armani Customer Care: An Expert, Practical Guide (2025)

Armani’s customer care is split across a few official channels depending on what you purchased: fashion and accessories on armani.com, and beauty/fragrance on armanibeauty.com. Knowing which portal handles your order will save you days. The Armani Group was founded in 1975 in Milan and today operates a mature, region-specific support model: you choose your country, and the site surfaces the correct phone numbers, hours, languages, and return rules.

Because policies differ by market, start with the country selector on the top or bottom of armani.com before you contact support or initiate a return. Expect digital support (email/chat) replies within roughly 24–48 business hours and boutique responses within a business day in most cities. For escalations or legal/privacy correspondence, the registered office is Giorgio Armani S.p.A., Via Borgonuovo 11, 20121 Milano (MI), Italy.

Where to get help: official channels and how to use them

Armani centralizes online-shopping support on armani.com under Customer Care. After you pick your country, you’ll see the right phone numbers and opening hours for your region, plus forms for order help, returns, repairs, and product questions. For beauty and fragrance (Giorgio Armani Beauty), use armanibeauty.com; the beauty division has separate order numbers, return rules, and carriers because it is managed on a different platform.

In-store issues (e.g., tailoring, boutique exchanges, or item repairs purchased in a boutique) are handled by each boutique directly. Use the Store Locator on armani.com to find addresses, hours, and direct phone numbers. Bring your paper receipt or a readable photo of it; for gifts, bring the gift receipt. Boutiques usually can look up recent purchases if you used a loyalty profile and present a government ID.

• Fashion and accessories orders: https://www.armani.com → Customer Care (choose your country for phone and chat options)
• Beauty and fragrance orders: https://www.armanibeauty.com → Customer Service/Contact Us (policies and returns handled separately)
• Boutique services (repairs/alterations/exchanges): use the Store Locator on armani.com to call the specific boutique
• Corporate/legal correspondence: Giorgio Armani S.p.A., Via Borgonuovo 11, 20121 Milano, Italy (reference your order number in the letter)

Orders, shipping, and tracking on armani.com

After checkout, you’ll receive an order confirmation email within minutes; save it because it contains your order number and a link to track. When the parcel ships, a second email provides a carrier tracking number. Armani typically uses premium carriers like DHL or UPS; delivery times depend on your country selection at checkout, but standard shipping commonly arrives within 2–5 business days in major metro areas. Express options are often available for an extra fee displayed at checkout.

If you need to change the delivery address after ordering, act quickly: modifications are usually possible only before the warehouse confirms “Preparing for Shipment.” Once a tracking number is created, address changes must go through the carrier’s change-of-delivery tools and may not be permitted for security reasons. If your parcel shows “delivered” but you cannot locate it, contact the carrier the same day for a GPS scan and then contact Armani Customer Care with the case ID; carriers generally require claims to be opened within 24–72 hours.

Returns and exchanges: timing, condition, and refunds

Return windows vary by region and product category. In the European Union, you have a 14-day right of withdrawal for most online purchases (Directive 2011/83/EU), starting the day after delivery. Many other countries offer 14–30 days depending on local policy. Always initiate your return through the Customer Care section for your country to generate the correct label and customs paperwork—international returns without the provided documents can be delayed at the border.

Items must be in the same condition you received them: unworn, unwashed, with all original tags, accessories, and packaging (including security seals where present). Footwear should be tried on over clean, soft surfaces to avoid sole wear. Refunds are issued to the original payment method; allow 3–10 business days after the warehouse confirms receipt and inspection, plus your bank’s posting time. For gifts returned by a recipient, ask Customer Care for a voucher/credit option where available so the purchaser’s card is not refunded automatically.

Product-specific support: watches, eyewear, beauty, and apparel

Watches (Emporio Armani/Armani Exchange) are manufactured under license and usually carry a two-year limited international warranty covering manufacturing defects (not wear-and-tear, batteries, straps, or water damage beyond the stated rating). For warranty service, contact armani.com Customer Care with your proof of purchase; you’ll be directed to the authorized service network. Typical repair lead times range from 2–6 weeks depending on part availability and your location.

Eyewear (Giorgio Armani, Emporio Armani) is produced by a licensed eyewear partner and generally includes a manufacturer’s warranty against defects (commonly up to 2 years in the EU). Adjustments like nose-pad and temple fitting are often handled in-store by opticians in minutes; frame or lens replacements require assessment. Keep the case, cleaning cloth, and authenticity information; some repairs require the product code printed on the inner temple.

Beauty and fragrance orders are serviced via armanibeauty.com. Many countries accept returns of unopened beauty items within the posted window; used/opened items are typically only returnable if defective or if mandated by local law. Batch codes are printed on the carton or bottle base; if you suspect an issue (e.g., leakage or atomizer failure), photograph the code and the issue and contact beauty Customer Service within 48 hours of delivery.

Repairs, alterations, and aftercare

Giorgio Armani boutiques offer professional alterations for ready-to-wear; common services include trouser hems, sleeve adjustments, and waist refinements. Simple alterations can be completed in 2–5 business days; complex tailoring varies by atelier workload and may require multiple fittings. Bring the original receipt; prices depend on the garment and complexity and are quoted after a fitting.

For leather goods, use a neutral, pH-balanced leather cream and avoid prolonged exposure to sunlight and moisture. Store bags stuffed with tissue to maintain shape. Knitwear should be folded rather than hung to prevent stretching. Following these care recommendations reduces the need for service and can preserve warranty coverage where misuse exclusions apply.

Privacy, receipts, and documentation

Armani processes personal data in line with applicable law, including the EU’s GDPR (Regulation (EU) 2016/679). You can access the Privacy Policy and Cookie Policy from the footer of armani.com for your selected country to learn how your data is used for order processing, fraud prevention, and customer service. If you need a copy of your receipt, contact Customer Care with your order number and the email address used at purchase; boutique receipts can be reprinted in-store if the transaction is found in their system.

For formal privacy requests (access, correction, deletion), use the web forms provided in the Privacy section on armani.com or write to Giorgio Armani S.p.A., Via Borgonuovo 11, 20121 Milano, Italy, referencing your full name, contact details, and the relevant order number(s). Do not include full card numbers or sensitive information by email or post; Customer Care will never ask for your full card PAN.

Pro tips to speed up resolution

Providing the right information on first contact can cut resolution time by half. Before you call or submit a form, gather your order number, photos (for damaged/defective items: include packaging and labels), and the exact item code/size/color. If you’re returning multiple items from one order, note each SKU to avoid partial-credit delays.

• Open the correct site: armani.com for fashion/accessories; armanibeauty.com for beauty/fragrance, then select your country.
• Use the site’s return flow so your label includes the right RMA and customs data (vital for cross-border returns).
• Report shipping issues within 24–72 hours; ask the carrier for a case ID and include it in your message to Customer Care.
• Keep tags/seals intact until you’re sure—broken seals can void return eligibility.
• For watches/eyewear, photograph the model code and serial/batch codes; attach receipts as PDFs for quicker triage.

If you still cannot find the contact details for your country, go to armani.com, scroll to the footer, select your region and language, then click Customer Care or Contact Us. The site will display the current phone numbers, opening hours, and the correct forms for your market.

Does Armani do refunds?

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to withdraw from your purchase contract and return purchased products.

How do I contact Armani customer care?

You can contact us on 0800 026 0760, from Monday to Saturday from 09:00 to 20:00 (CET), excluding holidays*.

How do I email Armani support?

The completed form will be sent to our Customer Service who will respond as soon as possible. Alternatively, you can contact us at [email protected].

Is Armani considered high end?

Giorgio Armani (originally Giorgio Armani Borgonuovo) is a high-end label specializing in men’s and women’s ready-to-wear, accessories, glasses, cosmetics, and perfumes.