Aritzia Customer Care Email: How to Reach Concierge and Get Fast, Accurate Help

Official Aritzia Customer Care Email and Contact Details

The primary email address for Aritzia customer support is [email protected]. This inbox is managed by the Aritzia Concierge team, which supports both online and in-store purchases across the U.S. and Canada. To help the team identify your account and order quickly, always include your full name, the email used at checkout, and your order number from your confirmation email.

If your issue is time-sensitive (for example, you need to adjust a shipping address shortly after ordering), consider supplementing your email with a phone call to Aritzia Concierge at 1-855-ARITZIA (1-855-274-8942). Phone support hours can vary during peak seasons, so check the Contact or Help pages at https://www.aritzia.com for the most up-to-date hours. Aritzia was founded in 1984 in Vancouver, BC, and runs a centralized “Concierge” model—so you don’t need to track down a specific boutique for most order-related questions.

How to Write an Email That Gets Resolved Fast

Clear, complete emails reduce back-and-forth and often lead to first-reply resolution. Use a concise subject line that names the action you need, and provide proof of purchase and photos where relevant. If you’re writing within minutes or hours of placing an order and need a change, note “urgent” in the subject so the queue can be triaged appropriately.

Keep attachments lean to ensure deliverability. Most email servers accept messages up to ~20–25 MB total; a practical target is under 10–15 MB. For photos (damages, defects, wrong item), attach 2–5 images in JPG/PNG and include at least one wide shot and one close-up in good lighting. For receipts and labels, PDF is preferred for clarity.

• Subject line templates:
  – “Order 12345678 — Wrong Item Received”
  – “Order 98765432 — Return Label Request”
  – “Order 24680135 — Size Exchange Inquiry”
  – “Gift Receipt Request — In-Store Purchase on 2025-08-12 (Vancouver)”
• Include these details in the body:
  – Order number and order date (from your confirmation email)
  – Full name and phone number associated with the order
  – Delivery address (city/state/province is typically enough)
  – Item(s) in question: style name/SKU, color, size, quantity
  – Photos of the issue (damage, mis-pick, defect) and the packing slip
  – Preferred resolution (refund, exchange, replacement, store credit)
  – Any deadlines (e.g., travel date, gift date) or accessibility needs

What Aritzia Can and Cannot Resolve by Email

By email, Aritzia Concierge can typically assist with order status, delivery issues (lost, delayed, damaged), returns guidance, exchange options, wrong or missing items, product defects, size or fabric questions, and account-related matters (updating contact info, re-sending confirmations). They can also help track gift orders, resend return instructions, and advise on store versus online return paths.

There are limits to what can be changed once an order is processing or shipped. Address edits, item changes, and cancellations may not be possible after fulfillment begins. For security reasons, do not email full credit card numbers; the team cannot process payments or take card details over email. Certain in-store services—such as holding inventory or booking alterations—are best handled directly by the specific boutique, though Concierge can provide the store’s contact information.

Response Times, Escalations, and Follow-Ups

Typical email response time is within 1–3 business days, with faster replies common during non-peak periods. During major retail surges (e.g., November–January or large seasonal sales), allow extra time and consider calling if your request is urgent. If you receive an automated case ID, keep it in the subject line when replying so your thread stays linked to the same ticket.

If you haven’t heard back after three business days, reply in the same email thread with a brief, polite nudge and any new information (for example, updated tracking or clearer photos). If the matter is time-sensitive and pending shipment, call 1-855-274-8942 and reference your case ID for continuity. Avoid starting multiple new emails for the same issue, as that can split the case across different agents and slow resolution.

Privacy, Security, and Proof of Purchase

To protect your data, never email full card numbers, full bank details, or photos that reveal full payment credentials. If the team needs to verify a card, provide only the card brand and last four digits. Redact QR codes or barcodes if they contain payment tokens. For identity verification, Concierge may ask you to confirm basic account details (name, email, order total, or shipping city).

For in-store purchases without an email receipt, attach a clear photo of the printed receipt and note the store location and purchase date. For gifts, provide any information you have (approximate date, store, items, color/size) to help locate the transaction. If you used a guest checkout online, include the exact email and shipping ZIP/postal code to help the team find the order faster.

When Email Isn’t Enough: Other Ways to Contact Aritzia

Email is convenient for non-urgent matters and for attaching documentation, but phone can be faster when timing is critical—especially right after placing an order or when a carrier needs an immediate correction. Keep your order number ready before calling to reduce time on the line.

• Phone: Aritzia Concierge, 1-855-ARITZIA (1-855-274-8942). If calling from outside the U.S./Canada, check the Contact page on https://www.aritzia.com for options.
• Website: Visit https://www.aritzia.com and navigate to Help/Contact for current hours, return instructions, and policy details. You can also start returns or exchanges from your account’s Order History.
• Stores: For try-ons, stock checks, or appointment-based services, use the Store Locator on the website to contact a boutique directly. Concierge can also provide store contact info if you email asking for the nearest location that carries a specific style.

Pro Tip: Send One Great Email

A single, well-structured message to [email protected] with a precise subject, your order number, and clear photos is the fastest path to resolution. If timing is critical, send the email first (so the team has your documentation) and then call with your case ID—this often shortens hold time and eliminates repeat explanations.