Aramex customer care number: how to reach support fast and get issues resolved

Aramex is a global logistics provider founded in 1982 and listed on the Dubai Financial Market since 1997. If you need to track a shipment, arrange a pickup, reschedule delivery, resolve a customs hold, or file a claim, the quickest path is usually a country-specific customer care number. Because Aramex operates locally in dozens of markets, the correct number depends on your location and service (courier, freight, or Shop & Ship). Below is a practical, expert guide to finding and using the right Aramex customer care contact efficiently.

Phone numbers and operating hours can change; always confirm on the official website (aramex.com) before dialing. For time-sensitive issues such as delivery-on-hold for KYC/duty payment or a missed courier attempt, calling during local business hours and having your tracking number ready will dramatically speed up resolution.

Find the right Aramex customer care number for your country

The official source of truth is the Contact Us section on aramex.com. From the homepage, select your country (top-right locale selector), then open Support or Contact Us to see the current customer care number, hours, and available channels (phone, live chat, email/web form). This ensures you reach the correct team for domestic, international express, or freight queries in your market.

The Aramex mobile app (iOS and Android) mirrors many support options: you can track shipments by AWB, request redelivery, authorize leave-at-door (where allowed), and open a case without waiting on hold. In many countries, the app or web chat routes your inquiry to the same contact center agents you would reach by phone, often with shorter queues during peak hours.

Verified primary numbers and channels (as of 2024)

Below are widely used customer care numbers and official channels. These are provided for convenience; verify on the Aramex website for your exact city/country before calling, as numbers and hours may change. “Unified” numbers typically work nationwide inside the country and may not be reachable from abroad.

• United Arab Emirates (UAE) customer care: 600 544000 (within UAE). For international callers, use the Contact Us page on https://www.aramex.com to obtain a dialable geographic number for UAE support.
• Saudi Arabia (KSA) customer care: 920027447 (within KSA). If calling from outside KSA, find the correct line via https://www.aramex.com by choosing Saudi Arabia in the country selector.
• Shop & Ship (S&S) support: [email protected] and https://www.shopandship.com for account, address, and membership issues. Use your S&S account email for faster lookup.
• Global website and Contact Us: https://www.aramex.com → choose your country → Contact Us for the latest customer care number, live chat, and branch locator.
• Shipment tracking (no login required): https://www.aramex.com → Track → enter your 10–11 digit AWB (Air Waybill) or order reference.
• Mobile app: “Aramex” on the App Store and Google Play. Log in with the email/phone used on your shipment, if applicable, to see live status and open cases.

If your shipment is handled by a marketplace (e.g., Amazon, Noon) using Aramex as carrier, you can still call Aramex with the AWB, but some changes (refunds, item replacement, address edits) must be initiated through the seller’s support. Aramex can advise what is carrier-controlled vs. seller-controlled on your specific shipment.

Prepare before you call: what agents will ask, and when to get the fastest answer

Having complete shipment data allows the agent to authenticate and act immediately. For deliveries on hold (missing KYC, unpaid duty/tax, incomplete address) or redelivery scheduling, one short, well-prepared call typically resolves the issue. For customs or cross-border cases, expect the agent to create a case ID and coordinate with operations; clear documentation helps avoid back-and-forth.

• Your AWB/tracking number (10–11 digits), shipper name, and delivery address exactly as on the label.
• Your government ID details if KYC is required (e.g., Emirates ID in UAE, National ID/Iqama in KSA), plus any customs invoice or payment reference.
• A reachable callback number and preferred delivery date/time window, building access notes (gate code, reception hours), and authority to leave (if permitted).
• For pickups: pickup address, business hours, package count, dimensions/weight in cm/kg, and declared contents/value.
• For claims: photos of packaging and contents, proof of value (invoice/receipt), and a brief timeline of events.

Best times to call are usually early local morning (08:00–10:00) or late afternoon (after 16:00) on weekdays. Midday peaks and the first day after public holidays tend to have longer queues. If your matter is not urgent, the web form or app case submission often receives a response within a business day without hold time.

What issues customer care can resolve on the spot vs. what takes longer

Customer care can typically: confirm real-time status, correct minor address details, book or reschedule delivery, trigger courier callbacks, raise pickup requests, and send payment links for duties/fees when applicable. Many “failed delivery” holds are cleared in a single call once a gate code, building name, or landmark is provided.

Items that usually need a case and extra time include: customs clearance (awaiting KYC or duty/tax assessment), return-to-sender decisions, lost/damaged shipment investigations, and any cross-border address change. For these, the agent will create a case ID and provide an estimated follow-up time. Keep your case ID handy; repeating it on future calls or chats speeds things up.

Escalations, complaints, and claims

If you believe service commitments were not met, ask the agent to escalate the case and note the specific SLA you’re concerned about (for example, “next-business-day delivery not met”). You should receive a case ID immediately and either an SMS or email confirmation. If you do not receive a confirmation within a few minutes, request it again or use the website/app to view open cases linked to your phone or email.

For damage or loss claims, customer care will guide you through documentation requirements (photos, proof of value, packing details). Timelines depend on route and product; investigations commonly take several business days. Keep original packaging until the case is closed, as inspections may be requested. Payouts and liability limits vary by service and declared value—confirm coverage during the call.

Practical tips to avoid repeat calls

Most delivery delays are caused by incomplete addresses or missing KYC. Always include building name, entrance details, nearest landmark, and an active local mobile number on the shipment. If your country requires national ID for import, proactively upload or share it through the official app/portal when prompted in tracking.

If you frequently receive shipments, consider creating an Aramex account in the app to store delivery preferences and common addresses. Enable notifications so you get real-time prompts to authorize delivery, pay duties, or choose a pickup location before a courier attempt fails. This reduces hold time and eliminates repeat calls.

Important note: The numbers listed above (e.g., UAE 600 544000; KSA 920027447) are widely used inside their respective countries but may be updated by Aramex. Always verify the current customer care number and hours for your location via the official website: https://www.aramex.com → select your country → Contact Us.