Aquasure Customer Care Number: How to Reach Support Quickly and Reliably

The Official Customer Care Contacts for Aquasure (Aquaguard/Eureka Forbes)

AquaSure is a water purifier line from Aquaguard, owned and serviced by Eureka Forbes Ltd. For any AquaSure model (RO, UV, UF, or RO+UV), you should contact Eureka Forbes customer care. The primary national helpline commonly used for Aquaguard and AquaSure is 1860-266-1177. Note that “1860” series numbers are not toll-free; your operator’s local/STD charges may apply.

To avoid accidental use of unofficial numbers surfaced by search ads or third-party service agents, always verify details from Eureka Forbes’ official website. If you can’t get through on the phone immediately, the online service portal typically lets you log a ticket in under two minutes and track it with an SR number.

• Primary customer care number (India): 1860-266-1177 (Aquaguard/AquaSure, Eureka Forbes). Charges per your telecom plan for 1860-series apply.
• Official website: https://www.eurekaforbes.com (navigate to Support or Contact Us for service booking and tracking)
• Contact/Support page: https://www.eurekaforbes.com/pages/contact-us (check for the latest phone numbers, hours, and request forms)
• Customer service email (commonly used): [email protected]

Best Way to Get Fast Service

If your purifier has stopped dispensing water, tastes unusual, or shows error indicators, report it as soon as possible—especially before weekends and holidays when workloads climb. Phone support is best for urgent breakdowns and warranty clarifications. Keep the call concise: state your model, the error or symptom, and your city/pin code so the IVR or agent can route you to the nearest authorized service center.

For routine maintenance, filter changes, or installation/reinstallation after shifting homes, the web portal on eurekaforbes.com is efficient. You can choose preferred dates and time slots where available, and you’ll receive an SR/job ID by SMS or email. In metros, first-visit turnarounds are typically 24–72 hours; in non-metro locations, expect 3–5 working days depending on spares and technician availability.

If you often miss calls during the day, request communication by SMS and ask the technician to share their ID and ETA. When the technician closes the job, you’ll usually be asked to share an OTP or sign digitally—share the OTP only after the work is completed to your satisfaction.

What to Keep Ready Before You Call or Book a Ticket

Having complete and accurate details speeds up the process and reduces repeat visits. It also helps the service center carry the right spares on the first attempt, avoiding delays.

• Model name and type: e.g., AquaSure RO, RO+UV, UV, or Smart Plus; ideally include the exact model variant from the front panel or user manual.
• Serial number: found on a sticker on the side/back or inside the front flap; this helps verify warranty and parts compatibility.
• Registered mobile number and full service address with landmark and pin code.
• Date of purchase and proof (invoice or e-invoice) to validate warranty; dealer name if applicable.
• Issue description: no flow, low flow, unusual taste/smell, error lights, leakage, noise, or frequent auto-flushing.
• Recent water quality/TDS reading if available (before and after purification); note any municipal supply changes or new borewell usage.
• Previous service history: last service date, consumables replaced, and any open SR/job ID.
• Preferred visit days/time windows and any society entry rules or parking restrictions.

Service Charges, Warranty, and AMC: What to Expect

Most AquaSure purifiers carry a standard 1-year limited warranty on manufacturing defects; consumables such as sediment filters, carbon filters, RO membranes, and UV lamps are generally excluded from warranty. If your unit is within warranty, installation and repairs for covered issues are typically free, but consumables and customer-induced damages are chargeable. Always confirm your warranty status during the call by sharing your serial number and invoice.

Indicative out-of-warranty costs (these vary by model and city; ask the technician for an official estimate before work): doorstep inspection/visit fee can range from ₹300–₹600; sediment and carbon cartridges often fall in the ₹400–₹900 bracket each; UV lamps may range ₹500–₹1,200; RO membranes are higher-value parts, frequently ₹1,800–₹3,500 depending on capacity and brand spec. These are ballpark figures; Eureka Forbes may run promotions, bundled kits, or city-specific pricing.

Annual Maintenance Contracts (AMCs) can be cost-effective if your usage is high or your source water has high TDS/contaminants. AMCs often include 2–3 scheduled services, periodic consumable replacements, and on-demand breakdown visits. Budget roughly ₹2,000–₹6,000 per year depending on model, TDS levels, and the number of consumables included. Insist on an official AMC invoice/receipt and ensure the contract clearly lists covered parts and visit counts.

Common Issues Aquasure Support Can Resolve

No water flow or very low flow typically indicates a clogged sediment or carbon filter, a choked flow restrictor, or a RO membrane near end-of-life. Inlet pressure problems or an airlock after tank emptying can also cause low flow. The technician will assess inlet pressure, flush lines, and test filters with a TDS meter, replacing consumables if needed.

Unusual taste or smell usually points to exhausted carbon media or stagnant water after long inactivity. If your supply source changed to borewell or tanker water, the membrane may be loading faster; the service team may recommend changing pre-filters more frequently or upgrading to a model suited to higher TDS. If TDS after purification is too high or too low, calibration or a membrane check is required; the technician may adjust the mix valve (on select models) to achieve recommended output TDS.

Leakage, persistent gurgling, or pump noise can result from loose push-fit connections, worn O-rings, or a failing booster pump. Don’t open the housing yourself—pressurized lines can cause sudden spills. The technician will pressure-test joints, replace O-rings, and evaluate the pump and SMPS for voltage stability. For UV models, blinking/solid error indicators often relate to lamp life or ballast issues; timely lamp replacement restores disinfection efficacy.

Escalation, Authenticity Checks, and Consumer Rights

If your service request remains unresolved beyond the promised timeline, escalate with your SR/job ID through the Support page on eurekaforbes.com, or forward details by email to [email protected] with “Escalation” in the subject. Note each commitment (date/time) you receive. For persistent delays, ask for a service manager callback and request prioritization due to water safety concerns.

To avoid fraud: do not call numbers from stickers pasted in elevators or on your purifier unless verified against the official site. Ask visiting technicians to show a company ID and job sheet with your SR number. Pay only against official receipts; digital receipts are acceptable if sent from an official Eureka Forbes system. Do not share job-completion OTP until you are satisfied that the unit is working and there are no leaks.

If you believe you are being overcharged or service is unreasonably delayed, you can seek help from the National Consumer Helpline at 1915 (toll-free) or through consumerhelpline.gov.in, providing your SR/job ID, invoices, and communication history. Most cases resolve once complete information is shared and service partners are aligned with the official ticket.

Quick Summary

For AquaSure support in India, use the official Eureka Forbes helpline 1860-266-1177 and the website eurekaforbes.com (Support/Contact Us) to log and track service. Keep your model, serial number, and purchase proof ready. Confirm warranty, ask for estimates before work, and insist on authorized parts and receipts. For unresolved issues, escalate with your SR ID and use the National Consumer Helpline at 1915 if required.