Amway customer care phone number: the fastest ways to reach support

Amway has operated since 1959 and serves customers and Independent Business Owners (IBOs) in more than 100 markets worldwide. Because policies, languages, and service hours differ by country, there isn’t a single global hotline that covers every issue. The most reliable approach is to use the official number for your market, or start with Amway North America if you’re in the United States or Canada.

Below you’ll find the commonly used U.S. customer care line, the corporate headquarters switchboard, and practical steps to find the correct number for your country. To save time, gather your account or order details before calling, and always verify any number against an official Amway website in your market.

Official Amway customer care phone numbers (United States and corporate)

Amway provides market-specific customer service. If you’re in the U.S. or Canada, the North America customer care line is the primary phone route for orders, returns, PV/BV inquiries, account access, and general questions. The corporate headquarters switchboard is available for corporate directory assistance but is not a customer service desk.

• Amway North America Customer Service (USA/Canada): 1-800-253-6500 (toll-free). Typical hours historically run Monday–Friday 8:00 a.m.–12:00 a.m. ET and Saturday 9:00 a.m.–5:00 p.m. ET. Agents can route English- and Spanish-language support. Always check the current hours at support.amway.com.
• Amway Corporate Headquarters (switchboard): +1 616-787-7000. Address: 7575 Fulton Street E, Ada, MI 49355, USA. Use this line for corporate directory assistance (e.g., to be connected to a department). It is not intended for order or account servicing.

For immediate, verified information on hours, callback options, and alternative contact channels (chat and web forms), use the official Support Center: support.amway.com. If you’re an IBO, log in first for tailored help and case tracking.

If you’re outside the U.S. or Canada

Amway operates locally branded websites with market-specific phone numbers and hours. Start at amwayglobal.com, choose your country at the top-right market selector (or footer), and then open the “Contact,” “Help,” or “Support” page for the official phone number in your market. Examples include amway.co.uk (United Kingdom), amway.in (India), amway.com.mx (Mexico), and amway.com.ph (Philippines).

Because regulations and service coverage vary by country, published hours and menu options may differ. In many markets, toll-free prefixes (such as 800/0800/1800) are used for domestic calls; however, your mobile carrier may still apply standard usage charges. Always confirm any charge details with your local provider.

How to find the right number for your country in under a minute

Use Amway’s global gateway. Go to amwayglobal.com and select your country/region. On the local site, scroll to the footer and click “Contact,” “Help,” or “Customer Service.” The official phone number, business hours, and any language coverage will be listed there. Many markets also display a WhatsApp, chat, or webform option if calling isn’t convenient.

If you’re an IBO or registered customer, log in first. After sign-in, look for “Support,” “Help Center,” or “Contact Us” within your account menu. This route often presents priority contact paths, callback scheduling where available, and your recent cases. Keeping support in the authenticated portal helps protect your account and speeds verification.

When in doubt, confirm the site is authentic. Official Amway domains typically end in your market’s amway.[tld] (for example, amway.com, amway.in, amway.co.uk). Avoid third-party directory sites that list phone numbers without linking back to an official Amway page.

What to have ready before you call (to save 5–10 minutes)

Having a few specifics on hand reduces identity verification time and helps the agent resolve your issue in one call. For product claims or returns, details like lot codes and photos accelerate processing and reduce back-and-forth.

• Your Amway ID/IBO number or customer account email, plus your full name and shipping ZIP/postal code for verification.
• The order number and order date (find it under “Order History” in your account). For product issues, note the product name, SKU, and lot/batch number from the packaging.
• Billing details for the order (last 4 digits of the card or the payment method used) and the exact charge amount/date as it appears on your statement.
• Photos/videos for quality concerns (package condition, expiration date, lot code, and the issue). Keep files under common size limits (e.g., 10–20 MB per upload) if the agent requests email or portal submission.

If the account is under a different name (for example, a household member), be ready to pass identity checks or request that the account holder be present. For address corrections or reshipments, have the complete new address formatted exactly as your postal service recommends to prevent delivery delays.

Typical issues handled by Amway phone support and expected timelines

Orders and shipping: Agents can confirm status, intercept shipments when possible, and arrange reshipments for carrier-damaged or missing items. If a package is lost-in-transit, expect investigation windows of 1–3 business days with most carriers before a reshipment or refund is authorized. Delivery address corrections are immediate if the order hasn’t yet been handed to the carrier; once shipped, options depend on the carrier’s policies.

Returns and refunds: Amway’s satisfaction and quality assurances vary by market, but approved returns are commonly processed within 3–5 business days after the warehouse receives the product, with refunds posting to your bank 3–7 business days later (bank-dependent). If you’re requesting a replacement rather than a refund, replacement orders usually enter the system within 1–2 business days once approved.

Account, PV/BV, and incentives: For IBOs, support can look up PV/BV posting, sponsor changes (within policy windows), and incentive or bonus eligibility questions. Simple posting corrections can complete within 24–48 hours. More complex genealogy or compliance-related reviews can take longer and may require follow-up from a specialized team.

Costs, hours, and accessibility

In the U.S. and Canada, the 1-800-253-6500 line is toll-free from most landlines. Mobile plans may still apply minutes or usage charges depending on your carrier. Internationally, toll-free prefixes (such as 0800 or 1800) are often free domestically but not reachable from abroad; use your local market’s listed geographic number when calling from outside the country.

Hours vary by market. Historically, Amway North America staffs extended weekday hours and limited Saturday coverage to accommodate multiple time zones. Before you dial, check current hours at support.amway.com, especially around holidays. If you call near closing time with a complex request (returns, PV/BV research), ask the agent to create a case so the next team can continue without you repeating details.

Accessibility: Amway phone agents can accept relay calls and will follow your relay operator’s guidance. If hearing or speech assistance is preferred, consider starting via chat or webform through your local site’s “Support” page and note any accommodations you need; the team can route your case appropriately.

Escalation paths and case numbers

If your issue requires deeper investigation, ask the agent to open a case and provide the case number before ending the call. Keep this number; it lets any subsequent agent pick up where the first left off and is essential if you need to provide additional documents or photos.

For unresolved matters, request a supervisor callback. Supervisory callbacks are typically scheduled within 1–2 business days depending on queue and topic. If your question involves policies, rules, or potential compliance matters related to IBO activity, the agent may route it to a specialized team; response times can range from 2–5 business days based on complexity.

When you receive an email follow-up, reply within the same email thread so all attachments and history remain linked to your case. If you must send new evidence later (for example, clearer photos of a lot code), reference your case number in the subject line to avoid delays.

Avoid common mistakes

Do not rely on third-party directory sites or social posts for phone numbers. Scammers sometimes publish lookalike numbers. Always confirm on an official Amway site for your country (for example, amway.com for the U.S., amway.co.uk for the UK, amway.in for India) or through the Support Center at support.amway.com. If a number asks for unusual payments or gift cards, hang up and call a verified number.

Never share full credit card numbers, one-time passcodes, or your account password over the phone. Legitimate agents may verify the last 4 digits of a card or confirm your billing address, but they will not request your full credentials. If you suspect a phishing attempt, end the call and re-dial using the number from the official Amway site.

Finally, if the line is busy, try off-peak times. For North America, call early morning ET on weekdays to minimize wait times. When time-sensitive (e.g., order changes before shipment), follow up via both phone and chat; the first channel to reach an agent can secure the change.