Amazon Seller Customer Care Phone Number: How to Reach the Right Team Fast

Is There a Direct Phone Number for Amazon Seller Support?

Amazon does not publish a single, public “Amazon Seller customer care phone number” that you can dial directly. To speak with a person, sellers must request a call through Seller Central so the system can authenticate the account and route the issue to the correct marketplace and specialist team. This protects account security, ensures compliance with regional policies, and links the call to a documented case for follow-up.

While you may find third-party websites listing phone numbers, they are often outdated, misrouted to buyer (retail) support, or simply not affiliated with Amazon. For sellers, the legitimate path is via Seller Central (https://sellercentral.amazon.com for the U.S.; use your regional Seller Central for other marketplaces). Expect to see “Call me now,” “Request a call,” or similar options after you choose your issue type.

In short: if you are a registered seller, you can absolutely talk to a human—just initiate the call from your Seller Central account. This guarantees your inquiry is tracked under a Case ID, tied to your store, and escalated correctly if needed.

Requesting a Call Through Seller Central (Step-by-Step)

Amazon’s Selling Partner Support uses a callback system. When you submit your request from the correct marketplace (for example, sellercentral.amazon.co.uk for the UK), the system queues you with an available associate qualified in that region’s policies and language. For most core topics—listings, FBA, chargebacks, and basic account questions—you’ll see a phone option alongside email or chat.

Make sure two-step verification is active on your account; you may be asked to confirm a one-time 6-digit code during the process. Enter a reachable phone number with the proper country code, keep your device available, and stay logged into Seller Central so the associate can send secure links or case notes as needed.

• Sign in to Seller Central (regional URL, e.g., https://sellercentral.amazon.com).
• Go to Help (top-right) → Get support → Selling on Amazon (or “Selling Partner Support”).
• Select the issue category (e.g., Account Health, FBA shipments, Product detail page, Intellectual Property, etc.).
• Choose “Phone” or “Call me now.” Provide your country code and phone number.
• Confirm details and submit. Keep your phone free; calls typically arrive within minutes.

Regional Access and Language Coverage

Always initiate contact from the marketplace where the issue occurs. For example, a listing problem on Amazon.de should be started at https://sellercentral.amazon.de, and an FBA inbound issue on Amazon.com at https://sellercentral.amazon.com. This ensures your case reaches the correct catalog and policy team with access to the right data and language support.

Most regions offer 24/7 support via case and chat; phone callback availability may vary by topic and local time. Common languages include English, Spanish, German, French, Italian, Japanese, and more, depending on marketplace. If a phone option is not visible, try a different subtopic or use email/chat first; some specialist teams call you back after triage.

If you sell in multiple marketplaces, open separate cases per region to avoid delays. Cross-marketplace routing is limited, and agents often cannot see data outside the marketplace you used to contact them.

What to Have Ready Before You Call

Having the right identifiers on hand reduces call time and repeat follow-ups. Amazon associates can act faster if you provide exact references and verification data. Prepare to confirm account ownership; Amazon will never ask for your password, but they may require you to verify a code, confirm business details, or reference recent activity on the account.

For operational issues (FBA shortages, stranded inventory, listing suppressions, violations), bring specific examples—one ASIN, one shipment, or one order—so the associate can reproduce the issue and document a precise resolution. If you’ve already opened a case by email or chat, reference the existing Case ID to keep history in one thread.

• Account identifiers: legal entity name, merchant token (Settings → Account Info), and store name as shown in Seller Central.
• Verification items: last 4 digits of bank account or card on file (never the full number), business address, and 6-digit OTP if requested.
• Issue references: Case ID(s), Order ID(s) in the format 112-1234567-1234567, ASIN(s) like B00ABC1234, SKU(s), and FBA Shipment IDs (FBA15… etc.).
• Compliance/performance: current metrics (Order Defect Rate target < 1%, Late Shipment Rate < 4%, Pre-fulfillment Cancel Rate < 2.5%), notice emails, and any appeal Plan of Action drafts.
• Evidence: invoices (dated within 365 days where required), brand authorization letters, tracking numbers, buy box snapshots, or lab test reports if applicable.

Escalations, Account Health, and Case Management

For suspensions, suspected policy violations, or urgent account health risks, start from Performance → Account Health in Seller Central. Many regions include an “Account Health Support” call option on that page; when available, this connects you directly to a specialist trained to triage enforcement actions and discuss next steps. Keep your appeal draft concise and data-driven; the phone call is best used to clarify what evidence and structure are required.

Every phone interaction should generate or update a Case ID. If the issue is complex (e.g., safety compliance, restricted products, IP claims), the front-line associate will route it to a specialist team. Ask for the Case ID, the team name handling the escalation, and the expected review window. Typical follow-ups are communicated within the case log and by email; check the “Case Log” daily for updates or requests for more documents.

If the promised timeframe passes without an update, reply to the same case to keep the trail intact. Briefly summarize what was agreed on the call, attach any missing documents, and ask for status. Opening duplicate cases on the same issue can slow resolution by splitting context.

Security, Authenticity, and Avoiding Scams

Amazon will never ask for your Seller Central password over the phone, request remote desktop access to your computer, or demand payment via gift cards. Associates may verify account ownership (for example, by sending a 6-digit code) and will reference existing case details visible inside Seller Central. If a caller claims to be “Amazon Seller Support” but you have no corresponding case or callback request, hang up and initiate contact from your Seller Central Help menu.

Use only official portals: https://sellercentral.amazon.com (US), https://sellercentral.amazon.co.uk (UK), https://sellercentral.amazon.de (DE), https://sellercentral.amazon.co.jp (JP), and the equivalents for your marketplace. Avoid dialing numbers found on forums or ads. If you accidentally speak to buyer support through a public retail number, ask to be redirected to Seller Central and then use the in-account callback flow. Keep MFA enabled and review your “User Permissions” regularly to remove ex-employees or vendors who no longer need access.

Costs, Plans, and Programs That Affect Support Access

Phone support via callback is included with the Professional selling plan (US price: $39.99/month as of 2025). Individual plan sellers (who pay $0.99 per item sold in the US) can still open cases, but some advanced tools and programs—like bulk features, certain API access, or premium account services—require the Professional plan. Your plan type does not change the security requirement to initiate calls from inside Seller Central.

Programs such as Brand Registry can improve the speed and quality of certain issue resolutions (e.g., brand protection, counterfeit reports), but they do not introduce a public phone number; contact remains case-based with phone options where appropriate. For persistent catalog issues, FBA reconciliations, or policy questions, a well-documented case plus a targeted callback request is the most reliable path to a durable fix.

Bottom line: there is no single external Amazon Seller phone number to dial. The fastest, safest route to a live associate is the “Call me now” flow inside your marketplace’s Seller Central. Keep your identifiers, evidence, and metrics in reach, and always anchor the conversation to a Case ID for clear accountability and follow-up.