ALDI Customer Care Number: How to Reach the Right Team Quickly

If you need help with an ALDI purchase, returns, product quality, Special Buys (Aldi Finds), or delivery questions, the fastest route is the regional customer care line. ALDI operates separately in each country, so the correct number depends on where you shopped. Below you’ll find verified ways to contact ALDI in major markets, plus practical tips to speed up resolution on the first call.

ALDI serves tens of millions of shoppers every week across more than 20 countries. In 2024, ALDI operated over 2,300 stores in 39 U.S. states, 1,000+ stores in the UK, and 580+ in Australia. Because store phone lines are generally not published, ALDI directs most queries to centralized customer care—by phone and via their online contact forms.

Quick reference: customer care numbers by country

Use the number for the country where you purchased. If a number is busy, try calling just after opening hours or mid-afternoon when queues are typically shorter.

• United States: 1-855-955-2534 (toll-free). Use for general customer service, product feedback, and store experience issues. Contact page: https://www.aldi.us/contact-us/
• United Kingdom: 0800 042 0800 (freephone). General customer service for stores, products, and Specialbuys. Contact page: https://www.aldi.co.uk/contact
• Australia: 13 25 34 (13 ALDI, local call). Mon–Fri business hours (AEST/AEDT) for store and product queries. Contact page: https://www.aldi.com.au/contact-us/

Note: Hours can vary by country and season (and on public holidays). When in doubt, check your country’s Contact Us page for the latest opening times. ALDI also posts product recall hotlines on each country’s website if your query is recall-related.

United States: How to reach ALDI customer care effectively

Call 1-855-955-2534 for ALDI U.S. customer service. Have your receipt handy—the store number and register/time codes on the top or bottom of the receipt let agents find the exact transaction. For product quality issues on ALDI-exclusive brands, the U.S. “Twice as Nice Guarantee” can apply with a valid receipt (replacement plus refund); the agent will advise if your item qualifies.

Best results come when you call during weekday mid-mornings (10:00–11:30 a.m. Central) or mid-afternoons (2:00–4:00 p.m. Central), when wait times are often shortest. If you prefer not to call, submit details (including photos of packaging and the product code/UPC) via https://www.aldi.us/contact-us/ to receive a written response—most cases are answered within a few business days.

Postal correspondence can be sent to ALDI U.S. headquarters: 1200 N Kirk Rd, Batavia, IL 60510. For urgent matters (like safety concerns), use the phone number above or the recall information page linked on the U.S. site for the fastest handling.

United Kingdom: Contact options and what to expect

In the UK, ring 0800 042 0800 for customer service covering store experience, pricing, Specialbuys after-sales guidance, and product feedback. Keep your till receipt and any product packaging nearby; Specialbuys often have a model or article number printed on the box that helps route you to the correct after-sales partner if a warranty applies.

For written enquiries, the UK contact page (https://www.aldi.co.uk/contact) lets you attach photos, receipts, and barcodes—very useful for quality or packaging issues. If you need to write by post, ALDI Stores Ltd. is headquartered at Holly Lane, Atherstone, Warwickshire, CV9 2SQ; include copies (not originals) of your receipt and any correspondence reference number you were given.

Australia: 13 ALDI for store and product support

Call 13 25 34 (13 ALDI) for ALDI Australia customer care during business hours, Monday to Friday (AEST/AEDT). You’ll reach a centralized team that handles store, pricing, product quality, and Special Buys queries. For most issues, agents will ask for the receipt, the product’s 8–13 digit barcode (EAN), and any date/batch codes from the packaging.

You can also use the online contact form at https://www.aldi.com.au/contact-us/ to submit photos and details—handy for warranty claims on Special Buys with third-party service networks. For ALDI Mobile (telecom) questions, use the dedicated ALDI Mobile support channels rather than the grocery customer care line.

Prepare before you call: information that speeds up resolution

Providing complete, specific details shortens calls and reduces back-and-forth. If you’re reporting a quality issue, save the item (or packaging) until your case is closed—the agent may ask for photos or codes. For refunds or replacements, policies can vary by country and by item type (e.g., alcohol, national brands, third-party warranties), so expect the agent to confirm eligibility.

• Receipt details: store number/location, date and time, register number, and the line item price. Photos are helpful if using a web form.
• Product identifiers: barcode (UPC/EAN), “best before/use by” date, lot/batch code, and any model/article number for Special Buys.
• Payment info: last four digits of the card, or note “cash.” This helps find the transaction if a receipt is partially unreadable.
• Issue specifics: what went wrong, when you noticed it, and whether anyone was affected (for safety issues). Photos show damage, mislabeling, or foreign objects clearly.
• Contact preferences: a reachable phone number and email, plus your availability window for callbacks or warranty technician scheduling.

When calling isn’t necessary: digital channels and response times

Every ALDI country runs a Contact Us page that accepts attachments—ideal for product or packaging issues where photos or videos make the difference. In most regions, written enquiries receive acknowledgement immediately and a human response within 1–3 business days, depending on volume and complexity.

Social channels can also help for non-sensitive questions: @AldiUSA (X/Twitter), @AldiUK, and @ALDIAustralia actively monitor mentions and DMs. Don’t share personal data or full card numbers in public posts—move to private messages or the official web form when asked.

If your matter involves a safety concern or suspected recall, check the “Product Recalls” section on your country’s ALDI website and call the listed hotline. These pages are updated promptly and often include batch codes, affected regions, and refund instructions.

Returns, replacements, and Special Buys warranties

ALDI’s return and refund frameworks are straightforward but vary by country and item type. In the United States, the “Twice as Nice Guarantee” typically covers ALDI-exclusive brands with both a replacement and a refund when you present a receipt; exclusions apply (for example, alcohol and certain non-food items). In the UK and Australia, returns on Specialbuys and electronics may route through a supplier warranty partner—customer care will provide the correct contact and process.

For Special Buys (Aldi Finds), keep the receipt, product serial/model number, and packaging inserts that list the warranty provider. Many items include a 12- or 24-month warranty administered by the manufacturer; contacting the correct partner gets you faster repair or replacement than returning to the store. Customer care can confirm the service pathway and supply any forms you need.

If you believe a shelf or till price scanned incorrectly, note the displayed price and the paid price and contact customer care with the store location and time of purchase. In most cases, adjustments are handled quickly once the discrepancy is verified.

Bottom line

Use the dedicated customer care number for your country—1-855-955-2534 (U.S.), 0800 042 0800 (UK), or 13 25 34 (Australia)—and have your receipt and product details ready. For issues that benefit from photos or documents, the online contact pages are efficient and keep a written record. With the right information on hand, most ALDI customer care cases are resolved in a single interaction.

Does Aldi take phone calls?

Re: Aldi doesn’t accept phone calls
That’s how they keep their prices low. They do not have counter full of people for customer service like they do at Kroger. They also carry limited selection of all items. Just go in person and return the item and you will see their service is excellent.

Why can’t I call Aldi?

That’s because your local store doesn’t actually have a phone number that customers can call. And, if you do call that number, you won’t be connected to anyone that works at your Aldi store or Aldi in general.

How to get a refund from Aldi?

Please bring your receipt back to the store at your earliest convenience and ask to speak with a manager on duty. They will be happy to review the receipt and address your concern.

What is the Aldi customer guarantee?

– up to 60 days: if your product’s not working or you change your mind, you can get a refund. – after 60 days: if it has an extended warranty and we can’t fix or replace it, most of the time we’ll refund it. If your product has a warranty and you’ve missed the 60 day return period, don’t panic.