Air India Customer Care Number (India): An Expert’s Practical Guide

Official Air India Contact Numbers in India

Air India operates a 24×7 contact centre for customers in India. The primary customer care number widely used across Indian networks is 1860 233 1407. This “1860” series number is typically charged at local/STD rates as per your telecom provider; it is not a freephone line. If your carrier or office network restricts 1860 access, use one of the alternate geographic numbers below.

Alternate India lines connect to the same contact centre queues and are helpful if you’re calling from outside your home circle or from enterprise phones. Keep your 6-character PNR (e.g., AB1C2D) and 13-digit e-ticket number ready; Air India ticket stock starts with 098- followed by 10 digits (e.g., 098-1234567890).

• India customer care (24×7): 1860 233 1407
• Alternate India line (Gurugram/Delhi region): +91 124 264 1407
• Alternate India line (Pune code): +91 20 2623 1407
• Official website: https://www.airindia.com
• Social handle (updates/DMs): X/Twitter @airindia

Hours, Languages, and the Smartest Time to Call

The India contact centre operates 24 hours a day, 7 days a week, including national holidays. Agents generally support English and Hindi; many also handle regional languages during daytime shifts. For international itineraries, English coverage is available round-the-clock, and complex requests are triaged to specialized desks.

During irregular operations (fog in DEL Dec–Jan, monsoon disruptions in BOM/MAA, VVIP movements), queues spike sharply. In normal weeks, the fastest connection windows are typically 03:00–06:30 IST and 22:30–00:30 IST, when average waits can be under 5–10 minutes. Around noon and early evening (11:00–14:00 IST and 18:00–21:00 IST), expect longer waits of 15–30 minutes during sales or schedule changes.

If your matter is not time-critical (for example, adding a frequent flyer number or reissuing a GST invoice), consider using Manage Booking on airindia.com or the mobile app during peak call periods, then call only if the self-serve path doesn’t complete.

What You Can Resolve by Phone (And What to Prepare)

Customer care can book new tickets, modify flights, process voluntary cancellations, add paid seats/meals (on eligible routes), update contact details, and request special services such as wheelchair (SSR codes WCHR/WCHS/WCHC), bassinet (BSCT) on long-haul, or assistance for unaccompanied minors. They can also register baggage irregularity references, initiate refund workflows for eligible fares, and advise on travel documents requirements (they do not provide immigration guarantees).

Have the following at hand to speed up verification and processing: your PNR, passenger full name as on passport, date of travel, sector(s), and the original form of payment. For refunds or schedule changes, note that the contact centre follows the fare rules attached to your booking. If you booked via a travel agent or an OTA, changes and refunds usually must be initiated through that channel, though Air India can provide status and policy guidance.

Useful benchmarks: domestic Economy hand baggage allowance is commonly 1 piece up to 8 kg plus a small personal item; checked baggage on most domestic Economy fares is 15 kg (Business: typically 35 kg; First: 40 kg). International allowances follow the piece or weight concept by route and fare brand; verify your exact allowance under Manage Booking. If you must cancel, do so as early as possible—cancellations close to departure may incur higher “no-show” penalties per fare rules, in addition to any fare difference on rebooking.

Alternative Official Channels and Local Offices

For many tasks, you’ll get faster results online. Use Manage Booking on https://www.airindia.com to change dates, select seats, add SSRs, check baggage allowance, and request refunds where permitted. The Air India mobile app (iOS and Android) supports real-time flight status, digital boarding passes on eligible routes, and wallet/card payments with 3-D Secure/OTP for India-issued cards.

For in-person ticketing or complex cases (medical clearance via MEDIF, group travel, or voucher redemptions with special conditions), Air India maintains city offices. Two major locations commonly used by passengers are listed below; hours can vary by city and holiday calendar, so check the “Contact Us” section of the website before visiting.

Mumbai: Air India Building, Nariman Point, Mumbai, Maharashtra 400021. This landmark office handles ticketing and customer relations functions for the Western Region.

New Delhi: Airlines House, 113 Gurudwara Rakab Ganj Road, New Delhi 110001. This location supports Northern Region ticketing and administrative services.

Documentation, Security, and Escalation Paths

For security, agents will validate your identity against the PNR contact fields. If you are not the traveler, be ready to provide the booking email/phone on file or have the traveler join the call. Avoid sharing full card numbers; agents will only reference masked tokens and payment authorization IDs. When a case is created (refund, schedule change acceptance, baggage tracing), ask for the case or reference number and the promised turnaround time.

Refunds are credited to the original form of payment. Banks typically display credits within 7–15 working days after Air India processes the refund; international cards and certain wallets/net-banking rails can take longer depending on the issuer. For baggage delay/damage claims, keep your Property Irregularity Report (PIR) number and receipts; standard international conventions cap compensation, but timely documentation helps.

• Have ready when calling: PNR, e-ticket (098-xxxxxxxxxx), passport details (for international), GSTIN (if invoice reissue is needed), and a reachable email/phone.
• If unresolved, ask the agent to log a formal complaint and provide the case ID. Keep call timestamps.
• Escalation step 1: Use the Customer Relations webform via “Contact Us” on airindia.com, quoting your case ID.
• Escalation step 2: If not resolved within a reasonable timeframe, raise with the Nodal Officer/Appellate Authority links provided on the same page.
• Govt. escalation (India): File a grievance on the Ministry of Civil Aviation’s AirSewa portal (https://www.airsewa.gov.in) with supporting documents and your airline case ID.

Expert Tips to Save Time

Call from the same mobile number listed in your booking; the IVR and agents can often verify more quickly. If your itinerary is within 24 hours and you need a critical change, state “time-sensitive” to be routed appropriately. When rebooking, ask the agent to quote the fare difference and any applicable fees before confirming, and request the payment link or Fare Quote in writing via email.

During weather disruptions, track your flight in the app or on the website and wait for the official “involuntary change” or “waiver” advisory to post; this can spare you fees and reduce call time since agents can use the waiver code directly. For multi-ticket journeys (separate PNRs), explain the full connection chain so the agent can minimize misconnect risk when proposing alternatives.

Summary: The One-Glance Essentials

Dial 1860 233 1407 in India (24×7), or +91 124 264 1407 / +91 20 2623 1407 if your network blocks 1860. Keep your 6-character PNR and 13-digit ticket number (098-…) ready, and use airindia.com or the mobile app for quicker self-service when possible. For unresolved cases, escalate via the Customer Relations webform and, if needed, the AirSewa portal with your case ID.

Using the right number at the right time—and having the exact details ready—will shorten your call, reduce back-and-forth, and get your journey back on track quickly.