Air India Customer Care Number Delhi: Direct Lines, Offices, and Practical Tips

Primary Customer Care Numbers for Delhi-Based Passengers

Air India operates a unified 24×7 contact center for India, and the same numbers apply to Delhi and the wider NCR. The most commonly published customer care line for India is 1860 233 1407. This is not a toll-free “1800” number; your operator’s standard charges apply. It is intended for bookings, changes, refunds, baggage queries, special assistance requests, and general information.

When the primary line is busy, Air India historically publishes alternate India access numbers that are often reachable from Delhi as well: +91 124 264 1407 and +91 20 2623 1407. These are standard geographic numbers (Gurugram and Pune codes, respectively) and are useful backups if the 1860 line is congested. Always verify the current numbers on Air India’s official Contact Us page before dialing, because airlines do update contact routing.

• India Contact Centre (24×7): 1860 233 1407 (chargeable per your telecom plan; works across Delhi/NCR)
• Alternate India lines: +91 124 264 1407 and +91 20 2623 1407 (often published as backups for reservations/support)

Air India Offices and Counters in Delhi

Air India’s historic city office in Delhi is at Airlines House, 113, Gurudwara Rakab Ganj Road, New Delhi 110001. This location is commonly referenced for administrative and ticketing matters that require in-person support. If you plan to visit, bring your PNR, a government-issued ID, and the original payment card (for verification on certain transactions). Office hours can vary on weekends and public holidays; calling ahead is advisable.

At the airport, Air India operates full-service counters at Indira Gandhi International Airport, Terminal 3 (IGI T3). For departures, arrive at least 2 hours before a domestic flight and 3–4 hours before an international flight to allow time for document checks and security. For baggage concerns on arrival (mishandled or damaged baggage), proceed to the Air India baggage service desk in the arrivals hall before exiting customs; filing a Property Irregularity Report (PIR) on the spot significantly improves resolution time.

Delhi City Ticketing Office (Airlines House)

Address: Airlines House, 113, Gurudwara Rakab Ganj Road, New Delhi 110001. This is approximately 1.5 km from Parliament Street and accessible via the Shivaji Stadium Airport Express Metro (then a short cab/auto). Services commonly handled here include complex ticket reissues, paper document submissions, and certain refund follow-ups that require physical verification.

For time-sensitive matters, call the customer care numbers first to obtain a case/reference ID, then visit the office with that ID. This sequence ensures the desk staff can retrieve your file and reduces your in-person processing time.

IGI Airport — Terminal 3 Service Points

Check-in: Air India check-in counters at T3 are typically grouped by flight wave; check the terminal FIDS on arrival or the Air India app. Special assistance counters (e.g., for wheelchair requests or unaccompanied minors) are adjacent to the main check-in island—arrive early if you need extra services.

Baggage services: Report delays or damage before leaving the customs area. Keep your baggage tag, boarding pass, and photo ID ready. For international connections disrupted at Delhi, the airport desk can also help with meal/accommodation vouchers under Air India’s irregular operations policy, subject to eligibility and availability.

What to Keep Ready When You Call

Have your PNR (6 characters) and ticket number handy. Air India e-tickets begin with the IATA prefix 098, followed by a 10-digit number (format: 098-XXXXXXXXXX). If you booked through a travel agency or OTA, keep their invoice or booking reference as well; it helps the agent locate your record quickly.

For changes or refunds, the agent may ask for your full name as on the ticket, date of birth (for minors), passport details (for international sectors), and the last four digits of the card used. If you’re calling about baggage, note the bag tag number (usually 5–10 digits) and, if a report was already filed at the airport, the PIR reference (e.g., DELAI12345).

What Air India Customer Care Can Resolve

Common issues handled over the phone include flight changes (date/time), voluntary refunds per fare rules, name corrections for minor spelling errors, adding or modifying special service requests (e.g., wheelchair assistance, special meals), and sharing schedule change options if your flight is retimed or canceled. For involuntary changes initiated by the airline, agents can usually offer alternates or process waivers, depending on policy and availability.

For international itineraries and codeshares, the contact center can confirm operating carriers, baggage allowances, and document checks (e.g., transit visa advisories). However, some cases—like complex reissues across multiple fare bases or third-country routings—may be escalated or handled better at a city ticketing office with document review.

Online Alternatives and Where to Verify Numbers

The fastest self-service path is Manage Booking on Air India’s website: https://www.airindia.com. With your PNR and last name, you can often select seats, add meals, update contact details, and in many cases change dates (subject to fare rules and any difference in fare). Air India’s mobile app (Android and iOS) mirrors much of this functionality and can push day-of-travel notifications for gate changes or delays.

Always verify the latest customer care numbers on the airline’s official Contact Us page: https://www.airindia.com/in/en/contact-us.html. This page lists current phone lines, regional contacts (if any), and other channels like web chat or email forms. For urgent disruptions, social media can help with triage—Air India’s official handle on X (Twitter) is @airindia. Do not share payment card numbers or CVV over social media; use DMs only to share booking references and contact details.

Best Practices for Faster Resolution

Call during off-peak hours to reduce wait times—very early morning (02:00–06:00 IST) often sees shorter queues. If your query is about a flight within 24 hours, mention “time sensitive” at the start. After the agent records your case, ask for the reference number and the applicable timeline (e.g., “refund queueed within 7–10 working days” or “schedule change email within 24 hours”). Keep a simple call log with date/time and agent name for follow-up.

• Check your fare rules in Manage Booking before calling; knowing whether your fare is changeable/refundable speeds up processing.
• If your itinerary includes another carrier, note the operating carrier and flight numbers; interline rules can affect what Air India can modify.
• For baggage claims, file at the airport and get a PIR first; phone support can only advance a case after a report exists.
• Escalations: if resolution stalls, request a supervisor callback and keep your reference number; you can also escalate via the Government of India AirSewa portal: https://www.airsewa.gov.in for regulatory grievance registration.

Important Notes on Charges and Availability

The 1860 series number is chargeable per your telecom plan (it is not “toll-free”); standard local/STD rates apply. Calls to geographic numbers like +91 124 264 1407 or +91 20 2623 1407 are billed as per your operator’s domestic tariffs. If you’re roaming internationally, consider using Wi‑Fi calling to reduce cost, or use the website/app chat if available.

Telephone lines can be busy during weather disruptions (e.g., fog season in Delhi, typically December–January) and major holiday peaks. In such windows, combine channels: initiate a case via phone, monitor Manage Booking for updates, and use social media DMs for status checks. Always cross-verify any phone number you find on third-party sites against Air India’s official Contact Us page before dialing.