Adecco Customer Care: An Expert Guide for Candidates and Clients

What Adecco Customer Care Covers

The Adecco brand is part of The Adecco Group, formed in 1996 through the merger of Adia and Ecco. The Group is headquartered at Bellerivestrasse 30, 8008 Zurich, Switzerland, and is listed on the SIX Swiss Exchange under the ticker ADEN. With operations in over 60 countries and territories, Adecco supports thousands of client organizations and a large global base of candidates and associates in contingent and permanent roles.

Adecco’s customer care spans the full employment lifecycle for multiple audiences: job seekers (application and interview support), associates on assignment (timesheets, payroll, benefits, safety), clients (orders, service delivery, compliance, invoicing), and vendors (onboarding, payment status). Depending on your country, you’ll interact with local branch teams, centralized service desks, or specialized back-office teams (e.g., payroll, billing, compliance). Customer care is typically delivered via branch phone lines, secure web forms, portals, and in-person at local offices.

Official Ways to Contact Adecco

Contact routes are country-specific. The most reliable way to get the right phone number or contact form is to start at the Adecco brand site, choose your country, and use the “Contact” or “Find a branch” feature. For corporate correspondence (e.g., investor relations or legal notices), The Adecco Group AG’s head office address is Bellerivestrasse 30, 8008 Zurich, Switzerland. Avoid using contact details from third-party sites; always verify on an Adecco-operated domain.

• Global corporate: https://www.adeccogroup.com — corporate information, governance, sustainability, and investor relations.
• Adecco brand gateway: https://www.adecco.com — select your country to reach the local Adecco site and contact options.
• United States: https://www.adeccousa.com — branch locator and contact forms by topic (payroll, W-2, timesheets, job applications).
• United Kingdom: https://www.adecco.co.uk — “Contact us” and “Branch finder” for local office phone numbers and emails.
• Canada: https://www.adecco.ca — phone, email, and branch network; payroll and T4 information typically available via portal.
• India: https://www.adecco.co.in — client and candidate contacts; local compliance documentation and tax form guidance.
• Australia: https://www.adecco.com.au — support for candidates, associates, and clients; timesheet and payroll assistance.

Branch hours are set locally and often follow standard business hours (e.g., Monday–Friday, daytime). For urgent matters (e.g., safety incidents, same-day absentee replacements), call the branch or the after-hours number provided in your contract or assignment documents. Adecco also maintains official social media pages, but for privacy and verification reasons, avoid sharing personal or payroll data over social channels; use authenticated portals or phone instead.

Information to Have Ready When You Call or Write

Preparing the right details helps customer care verify your identity quickly and resolve your case without back-and-forth. If you’re an associate or a client, many inquiries can be settled in one interaction when you provide IDs and reference numbers tied to the assignment or account. If you’re unsure which ID applies in your country, your offer letter, assignment confirmation, invoice, or portal profile will usually display it.

• Full legal name, country, and preferred contact method (mobile, email).
• Local branch name and city; your recruiter or account manager’s name (if known).
• Associate/employee ID and assignment number; client account number for billing issues.
• Job order or requisition ID (for clients), worksite address, and shift details.
• Timesheet week-ending date, total hours (regular/OT), and approver’s name.
• Pay questions: pay period dates, gross amount expected, rate type (hourly/salary), and any premium/allowance details.
• Billing questions: invoice number, invoice date, purchase order (PO), and disputed line items.
• Tax forms: W-2 (US), T4 (Canada), P60/P45 (UK) with tax year in question.
• Compliance/safety: incident date/time, location, description, witnesses, and any medical or authority reports.
• Attachments: offer letter, confirmation emails, approved timesheets, screenshots, or portal confirmations.

Protect your privacy: Adecco will not ask for your full online banking credentials or one-time passcodes. When updating bank details, you may be asked for a voided cheque/IBAN document and government ID over a secure channel. If you suspect a phishing attempt, do not click links; independently navigate to your country’s Adecco site and contact support.

Expected Response Times and Escalation Path

Response times vary by country and topic. As a general guide, branches aim to answer calls during local business hours, and web form inquiries are commonly acknowledged within one business day. Payroll and timekeeping issues are prioritized around payroll cutoffs; submitting corrections before cutoff increases the chance of inclusion in the next pay. Check your local Adecco site for published SLAs, holiday schedules, and any after-hours emergency lines for client coverage.

If your case is urgent or unresolved, escalate methodically. First, contact your recruiter or branch consultant, then ask for the branch manager. For clients with managed service or enterprise agreements, use the named escalation contacts in your contract (e.g., service delivery lead or regional operations manager). If still unresolved, submit a written complaint via the national “Contact us” form and include your previous case number, dates, and a concise summary of the requested outcome. Keep a dated log of interactions and documents; this speeds resolution and audit review.

Common Scenarios and How Customer Care Resolves Them

Payroll discrepancy (associate): If your pay is short due to missing hours or an incorrect rate, contact the branch or payroll support with your assignment number, the week-ending date, and the approved timesheet or manager confirmation. In many countries, Adecco runs weekly or biweekly payroll cycles; corrections submitted before cutoff are typically processed in the next run or via an off-cycle payment when justified by local policy. If your timesheet system shows “pending approval,” ask customer care to nudge the approver or advise on an alternate proof-of-hours process.

Immediate replacement (client): For same-day coverage (e.g., a no-show or spike in demand), call your branch or account manager and provide the worksite address, shift start/end times, required skills, PPE needs, and the authorized bill rate or markup framework. If your agreement provides an after-hours number, use it and follow the confirmation process (email summary with PO, site contact, and safety induction details). Adecco customer care can also schedule on-site check-ins, safety briefings, or transportation notes to improve show-up rates for time-critical shifts.

Self-Service Portals and Employment Documents

Many Adecco countries provide portals where associates can submit/approve timesheets, download pay stubs, and retrieve tax forms. Legal deadlines vary by jurisdiction: in the United States, W-2 forms must be issued by January 31; in Canada, T4 slips by the last day of February; in the UK, P60s by May 31 for employees on payroll at tax year-end. If a form is missing or incorrect, contact customer care with your tax year, assignment details, and current mailing/email address so they can reissue or correct the document.

To update personal data (address, bank details, tax elections), use the secure method provided by your local Adecco site or portal. Most changes require identity verification and may not take effect until the next payroll if submitted after cutoff. If you are moving worksites or changing assignments, ask customer care how this affects benefits eligibility, break schedules, overtime rules, or travel allowances under your local labor regulations.

Security, Fraud Prevention, and Data Rights

Beware of job scams. Adecco will never ask you to pay for a job lead, purchase gift cards, or share one-time passcodes. Legitimate emails originate from Adecco-operated domains such as adecco.com, adeccousa.com, adecco.co.uk, adecco.ca, or country-specific domains listed on https://www.adecco.com. If in doubt, call a branch number found via the official site, not from a message you received. Report suspicious activity to customer care and include screenshots and headers if possible.

If you are in the EU/EEA or UK, you have data protection rights under GDPR, including access, rectification, and erasure. In California, the CCPA grants access, deletion, and opt-out rights. To exercise these, use the privacy or data rights page on your country’s Adecco site; response timelines are generally one month under GDPR and 45 days under CCPA. Customer care can direct you to the correct privacy request form and help confirm identity requirements.

Accessibility and Language Support

Adecco aims to provide accessible service. If you require an accommodation (e.g., mobility access at a branch, captioned calls, or accessible document formats), tell customer care when you first make contact so arrangements can be made. Relay services are typically accepted for hearing-impaired callers. For in-person visits, the branch locator usually indicates accessibility features; if not, call ahead so the team can advise or adapt.

Language support is handled locally; many branches provide assistance in multiple languages common to their communities. If you prefer to communicate in a particular language, mention this at the start of your interaction. For formal documents (contracts, policies), the legally binding version may be in the country’s official language; customer care can explain content and, where available, provide translations or summaries.

How do I contact Adecco?

If you have previously registered with us, but do not have a username and password, please contact customer service on 1300 233 226 or find your local branch at adecco.com.au. Forgotten your password?

Does Adecco still exist?

We’re one of the world’s largest employers, working in 60+ global regions – so we can bring global knowledge to local solutions. Wherever you work with us, we’ll work as one collaborative team to empower people, boost economies, and help individuals and organisations provide value to society.

Is Adecco weekly pay?

Your weekly paycheck is deposited in the checking or savings account of your choosing. Our Voluntary Debit Card Program is designed for those without an existing bank account. DailyPay allows you to access part of your paycheck early to help handle those surprise bills.

Does Adecco help you find a job?

We take the guesswork out of finding your best job. Search through thousands of local jobs across hundreds of job types and industries. Read through the description to see if your skills and experience are a match. Apply to as many jobs as you like.