ACT Customer Care: How to Reach Support, What to Expect, and How to Get Fast Resolutions

Official ways to reach ACT Customer Care

ACT, Inc. (the organization that administers the ACT test and related programs) provides support primarily by phone and via online case submission. The main customer care phone number is +1 319-337-1270. Standard hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. U.S. Central Time (CT), excluding U.S. federal holidays. If you are calling from outside the United States, dial +1 319-337-1270 and be mindful of the time-zone difference.

For web support, start at https://www.act.org and select “Contact Us” or sign in to your MyACT account to open a case. The most direct path is the Contact ACT page at https://www.act.org/content/act/en/contact-us.html, where you can choose a topic (registration, scores, accommodations, billing, etc.) and submit an inquiry with attachments. You will receive a case confirmation number by email.

ACT’s mailing address for correspondence is ACT, Inc., 500 ACT Drive, Iowa City, IA 52243, USA. Mail is appropriate for document requests that require original signatures, institutional payments by check, or when instructed by ACT support. For time-sensitive matters (e.g., approaching test dates), phone or web submission is strongly preferred.

When to use which channel

For urgent, time-bound issues—such as a test center closure notification you just received, a same-day name correction for admission ticket matching, or a billing hold you need cleared before the registration deadline—call +1 319-337-1270. Phone agents can view your account in real time, confirm identity, and often resolve simple changes in a single interaction.

Use the online contact form when you need to attach documentation (government ID scans, name-change proof, disability documentation cover sheets, or institutional purchase orders), or when you prefer a written paper trail. Online cases are also best outside business hours. Expect an email acknowledgment with a case number within minutes, and a follow-up when an agent is assigned.

For non-urgent, policy-based questions (e.g., understanding sending additional score reports to colleges, or how superscoring works), ACT’s Help Center articles linked from the Contact page can be faster than waiting in a queue. If the article doesn’t fully answer your question, include its URL or title in your case so an agent knows exactly what you have already reviewed.

What to have ready before you call or submit a case

You will speed up resolution if you begin with verifiable details on hand. Agents must confirm your identity before accessing or changing your record. For parents and counselors, ACT typically needs the student present (or written consent) to discuss personally identifiable academic information.

• Your full legal name as it appears in MyACT, date of birth, and the email address used for registration.
• Your ACT ID or registration number (visible in MyACT; also on your admission ticket or score report).
• Test date(s) and, if applicable, your test center code or voucher code.
• For billing questions: the last four digits of the payment card, transaction date, and the exact charge amount as it appears on your statement.
• For score report delivery: the recipient institution names/codes, the order date, and whether standard or priority delivery was chosen.
• For name or demographic corrections: a clear photo of a government-issued ID that matches your request (follow ACT’s ID photo guidelines), plus any legal documents for name changes.
• For accommodations: the confirmation that your request was submitted in the accommodations portal via MyACT, along with any school coordinator contact details.
• For international inquiries: your country/time zone and preferred callback window, to reduce back-and-forth.

Resolution timelines and what to expect

Phone agents often resolve straightforward account access issues, basic demographic corrections, and billing clarifications during the call. If back-office verification is needed (for example, when documentation must be reviewed), the case is routed to a specialist queue. Online cases typically receive an initial response within 1–3 business days; complex documentation reviews can take longer around national test dates due to volume spikes.

Score availability varies by administration and security review processes. For most national test dates, multiple-choice scores begin posting in MyACT within 10–14 days, with additional batches following as validation completes. Some administrations, including those with test form security reviews, can take several weeks. If your score is delayed beyond the typical window displayed in MyACT, open a case with your ACT ID so the team can confirm status.

Refunds and fee adjustments follow standard payment network timelines. If ACT cancels a test center, you can typically choose a free reschedule or a refund; once processed, refunds to cards are commonly visible within 3–10 business days depending on your bank. If you do not see a refund after 10 business days from ACT’s confirmation, contact your card issuer and ACT with the reference number provided in the resolution email.

Handling common issues efficiently

Preparation makes a measurable difference. Below are targeted tips that align with ACT’s workflows and help you avoid re-work, repeated calls, or missed deadlines. When you contact support, mention any case number, attach requested documents once (clearly labeled), and summarize your request in one sentence at the top of your message.

• Registration changes (test date or center): Initiate in MyACT first; call only if the site blocks the change or a fee looks incorrect. Have an alternate center and date ready. Changes are only possible until posted deadlines; agents cannot override closed windows but can advise on the next available option.
• Name or date of birth corrections: Provide a photo ID that matches the corrected data. If your MyACT name does not match your ID, fix this before test day to avoid being turned away at check-in.
• Admission ticket and photo upload issues: Clear browser cache, use a desktop browser, and ensure your photo meets size/aspect requirements. If uploading still fails, attach the photo to your support case so an agent can check compliance.
• Score sends to colleges: Verify the institution code and delivery method in MyACT. If a college reports not receiving a score after 2–3 weeks, confirm the order date and then open a case with the institution code and recipient email/department for tracing.
• Account access/locked accounts: Use the “Forgot password” flow first. If you no longer have access to the registration email, ask an agent about updating your email after identity verification.
• Accommodations status: Check your MyACT accommodations dashboard for the current state (submitted, under review, decision). If documentation is requested, upload all items in a single, legible PDF to prevent partial reviews and delays.
• Test-day disruptions or center closures: Save any emails/texts from the center. When you contact ACT, include the test center code, date, and a brief description; ACT will confirm eligibility for a no-fee reschedule or refund.
• Charge disputes: Gather the posted transaction details from your bank statement and any duplicate order confirmations. ACT can often reverse accidental duplicate charges directly if you contact them before filing a bank dispute.

Escalations, records, and privacy

If an issue remains unresolved after the initial response, request a case escalation and note any hard deadlines (e.g., college application due dates) so the priority is clear. When you escalate by phone, ask the agent to append your written summary to the case and to read back the case number. Keep all emails and case numbers in one place so you can reference them quickly on subsequent contacts.

For written correspondence, address it to ACT, Inc., 500 ACT Drive, Iowa City, IA 52243, USA, and include your ACT ID and case number on the first page. If you are sending time-sensitive documents, use a trackable courier and keep the tracking number. Do not mail original identity documents—only copies that meet ACT’s requirements.

Protect your privacy. ACT agents will never ask for full payment card numbers or full Social Security numbers over the phone. Expect to verify your identity with your ACT ID, date of birth, and other non-sensitive details. If someone asks for information that seems excessive, hang up and call the official number at +1 319-337-1270 or submit via the contact page on https://www.act.org to confirm legitimacy.

Quick reference

Phone: +1 319-337-1270 (Mon–Fri, 8:00 a.m.–8:00 p.m. CT). Website: https://www.act.org (see Contact Us). Mailing: ACT, Inc., 500 ACT Drive, Iowa City, IA 52243, USA. Keep your ACT ID, test date, and case number handy to streamline every interaction.

How long does ACT support take to respond?

An ACT customer care agent will be in touch with you soon. Standard response time is within 24 hours, during normal business hours.

How to get ACT number?

The ACT ID is an eight-digit identification number beginning with a dash. If you’re confused about how to find your ACT ID, don’t hesitate to call ACT test support for assistance. It’s usually located at the bottom and top of the student report on the admission ticket.

How to talk to ACT Fibernet customer care?

Customer care

1. +91 9121212121.
2. 07:30 AM to 12:00 AM. (All Days of the week)
3. Toll Free: : 1800 1022 836.
4. [email protected].

How do I contact ACT support?

Ways to get in touch

1. Sales Questions: Please use the Contact Form on this page.
2. Renewals Email: [email protected].
3. Business Partner: [email protected].
4. Call Us: 866-873-2006.
5. Technical or support request? Please submit a support ticket here.