3 Day Blinds Customer Care: An Expert’s Guide to Fast, Effective Support

3 Day Blinds has served U.S. homeowners since 1978 with custom blinds, shades, shutters, and drapery, and their customer care team is structured to support you from consultation through post‑install service. This guide explains, in practical detail, how to reach the right person quickly, what information to have ready, typical timelines, and what to expect for warranty, remakes, and service visits.

Because window treatments are custom-made to 1/8-inch tolerances and often motorized, the fastest resolutions come when you contact the correct channel with complete details. You’ll find pointers below that cut days off back-and-forth, reduce repeat visits, and help you set realistic expectations on pricing and lead times.

How 3 Day Blinds Customer Care Is Organized

Your first point of contact is usually the Design Consultant who measured your windows and wrote the quote. They know your home’s specifics and the exact catalog options selected, so they can resolve many issues in a single call (e.g., ordering a replacement valance clip or scheduling a service check). Their direct phone or mobile is printed on your Sales Order/Invoice.

For manufacturing defects, damaged-in-transit items, or post-install adjustments, cases are routed to a centralized Customer Care/Service team. They manage parts orders, technician schedules, and warranty adjudication. Typical acknowledgment of a new ticket is within 1 business day, with status updates sent by email or text if you opt in during order. Keep your order number close—it’s the fastest way to pull your file.

Best Ways to Contact Customer Care (Hours and Channels)

Start at the official website: https://www.3dayblinds.com. Use “Contact Us” to choose phone, chat (when available), or a service request form. Hours vary by region and season, but you can generally reach a live agent on weekdays during standard business hours. If you need same‑week coordination with an installer, calling your Design Consultant directly can be faster than email because they can conference in scheduling while you’re on the line.

If you’re traveling or can’t talk, submit the online service form with photos and a short video; this often saves a full technician trip. You’ll receive a case confirmation by email. If you don’t see a response within 24–48 hours (Mon–Fri), check your spam folder and then follow up referencing your case ID and order number.

What to Prepare Before You Call or Submit a Service Ticket

Complete information speeds resolution and prevents unnecessary re-visits. Gather the following before you contact Customer Care or your Design Consultant:

• Order number (usually on the top right of your Sales Order/Invoice PDF) and the room name for the affected window(s).
• Product type and mount: e.g., 2.5” faux wood blind, roller shade with cassette, inside vs. outside mount, corded vs. cordless vs. motorized.
• Clear photos: full window, a close-up of the issue (e.g., broken tilter, frayed lift tape), and the headrail label if present (often includes fabric/color code and production date).
• Short video (10–20 seconds) showing the problem in action—especially for motorized products (include remote/button presses).
• Measurements if relevant (width x height to 1/8”), the sill/head clearance, and any obstructions (locks, handles, alarm sensors).
• Dates: sales appointment, measurement, installation, and when you first noticed the issue; note any weather/water exposure if applicable.

Service, Warranty, and Remake Policies You’ll Actually Use

Custom window coverings are typically covered by a limited product warranty from the manufacturer plus a workmanship/service warranty on installation. Coverage often differs by product (for example, shutters and aluminum blinds can have longer component warranties than soft shades), and motorized parts usually have their own term. Always verify your specific coverage on your contract—terms can change by year and product line.

Remakes are handled differently depending on the cause. If a product was measured and installed by the company and the size is wrong, remakes are generally covered. If you self-measured or changed your mind on color or light control, a paid remake is more common. Expect Customer Care to request photos and measurements before authorizing replacements. When approved, remake lead time typically mirrors the original: basic blinds and rollers can be about 1–3 weeks, while shutters and some romans can run 6–10 weeks.

Timelines: What to Expect After You File a Ticket

A well-documented ticket is usually acknowledged within 1 business day. If parts are needed and can ship directly, you might receive them in 3–7 business days. If a field technician is required (for re-leveling a shade, adjusting bracket depth, or motor troubleshooting), scheduling windows are often 2–4 hours, with appointments available in 3–10 business days depending on your location and season.

Complex items like shutters, arched windows, or special-order fabrics extend timelines. For example, painted or stained shutters commonly run 6–10 weeks, and specialty arches add 1–2 weeks. If a motor is backordered, Customer Care will provide the estimated time of arrival (ETA); it’s reasonable to ask for weekly updates if the ETA pushes beyond 3 weeks.

Pricing: Service Calls, Parts, and Realistic Project Cost Ranges

If your issue is covered by warranty, parts and labor are typically handled at no charge during the covered period. Out-of-warranty service calls vary by market. As a planning figure for the U.S. in 2024–2025, a non-warranty visit commonly ranges from $75–$150 for the first item, plus parts if needed. Basic parts like valance clips or brackets are inexpensive; motors, clutches, and specialty lift tapes cost more.

For budgeting a new project (installed, per window): faux wood or composite blinds often land around $120–$250; roller shades $200–$450; cellular/honeycomb shades $220–$500; woven woods $300–$600; and hardwood shutters $450–$1,000+, depending on size, options, and finish. Motorization typically adds $150–$350 per shade, plus a hub/bridge ($200–$300) if you want app/voice control. Promotions are common; ask your Design Consultant to show both MSRP and your net after promotions so you can compare apples-to-apples.

Common Issues and Fast Resolutions (What Customer Care Will Do)

• Shade won’t lift evenly (roller/cellular): likely tape/cord routing or clutch tension; technician relevels or replaces clutch. Typical turnaround: 3–10 business days depending on parts.
• Blind slats won’t tilt: tilter gear or wand hook is stripped; quick swap of tilter. Often fixed in a single visit if parts are on hand.
• Light gaps on inside mount: expect 1/4”–1/2” per side on rollers; Customer Care can offer side channels or an outside mount cassette valance as a solution.
• Motorized shade non-responsive: check power (replace batteries/charge pack), re-pair remote, and verify obstruction detection hasn’t triggered. If the motor has failed, a replacement motor is ordered; ETA varies by brand and stock.
• Valance or fascia misfit: confirm bracket spacing and returns depth; service adjusts clip positions or orders corrected returns for deep casings.

Escalation, Status Tracking, and Getting Firm ETAs

If you’ve had no update after 2 business days or an ETA has slipped twice, call and ask to speak with a Customer Care supervisor or Field Service coordinator. Have your order number, case ID, and the last promised date ready. Request a written ETA by email/text. For parts on extended backorder, it’s reasonable to ask whether a compatible substitute is available or whether a temporary workaround (e.g., cord cleats, temporary shade) can be provided.

Keep a simple log: dates, who you spoke to, what was promised, and any tracking numbers. Photos of labels and issues saved in a single album (labeled by room) make future calls faster. If your availability is limited, give multiple acceptable time windows up front to avoid scheduling ping-pong.

Accessibility, Rentals, and HOA/Builder Coordination

If you need accessibility accommodations (hearing, mobility, or low-vision), note this at the start of a call or in your service form. Customer Care can add flags for text-first communication, ground-floor access, or longer door time. For rentals, obtain landlord approval for drilling/patching in advance; service visits can be scheduled with tenants if the account holder authorizes it in writing.

For new builds or HOA-controlled exteriors, confirm approved colors and mounting restrictions before remakes. If your HOA requires an exterior-facing white liner (common for roman shades and woven woods), ensure that detail is documented on the order so remakes aren’t delayed for approvals.

Where to Find Official Information

Use the official website for current policies and contact options: https://www.3dayblinds.com. Policies, promotions, and lead times can change by season and region; the site will have the latest terms and any service alerts (e.g., weather or supply chain impacts). Your Sales Order is the binding document for warranty terms and itemized products; keep a digital copy handy.

If you moved or lost paperwork, ask Customer Care to resend your order and installation documents to your current email. They can also verify your service area availability and route you to the nearest field team. For broader reputation and dispute guidance, you can review third-party resources like state contractor boards and consumer protection agencies, but always start with the company’s own Customer Care—they have the tools to fix your specific order.

How do I claim my 3 Day Blinds warranty?

For warranty service, call 800-800-3329. Please have order number and original invoice ready.

Who manufactures 3 Day Blinds?

Hunter Douglas family
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands.

Are Smith and Noble now 3 Day Blinds?

3 Day Blinds & Smith & Noble | Premium Window Design. Smith & Noble U.S. operations have joined forces with 3 Day Blinds.

How do I contact three day blinds?

800-800-3329
If you have questions about your order or installation, please feel free call us 800-800-3329. Our call center is open from 8 am to 5 pm, Monday through Friday. Thank you for being a valuable client! We look forward to seeing you soon.