Zurich Customer Care: Contacts, Claims, and How to Get Help Fast

What Zurich Customer Care Covers

Zurich Insurance Group is a global multi-line insurer founded in 1872, serving individuals, SMEs, and large corporates. Customer care spans policy servicing (changes, renewals, billing), claims support, emergency assistance (especially for travel and motor), risk engineering queries, and accessibility assistance for customers with special needs.

With around 60,000 employees and operations in more than 210 countries and territories through owned companies and partners, Zurich routes customer care locally. That means your best contact point—and the fastest resolution—comes via your country site or the number on your policy documents. The sections below show you where to start and how to prepare so your request is handled on the first attempt.

How to Reach Zurich Customer Care

Your fastest path to the right phone number or form is the official contact portals. Use the global contact page for corporate functions and media, or go straight to your country site for policy and claims support. Claims and emergency assistance lines are typically available 24/7; general servicing lines usually run during local business hours (for example, Monday–Friday, 8:00–18:00 local time).

Start here, then choose your country or line of business (motor, home, life, travel, commercial):

• Global site and contact hub: https://www.zurich.com (navigate to “Contact us”)
• Switzerland (private/commercial, DE/FR/IT/EN): https://www.zurich.ch
• United Kingdom (personal, SME, corporate): https://www.zurich.co.uk
• North America (commercial): https://www.zurichna.com

If you cannot find a number immediately, check the back of your insurance card or the top of your policy schedule. Zurich prints line-specific and 24/7 emergency numbers there. When calling from abroad, be sure to use the international format and your country’s exit code (for example, +41 for Switzerland, +44 for the UK, +1 for the US/Canada).

Headquarters and Postal Addresses

Zurich Insurance Group Ltd, global headquarters: Mythenquai 2, 8002 Zürich, Switzerland. This location handles group functions (strategy, investor relations, media). Customer policy and claims queries are best directed to your local Zurich entity via the country sites above to avoid delays.

Zurich North America headquarters: 1299 Zurich Way, Schaumburg, IL 60196, USA. Again, policy-specific servicing for US-based commercial customers should go through https://www.zurichna.com to reach the correct team and claim intake channel by product.

Claims Support and Emergency Assistance

For accidents, theft, property damage, or travel emergencies, use the claims and assistance numbers shown on your policy or card—these are staffed 24/7 in most markets. If you do not have the number, visit your country site and select “Claims.” You can usually open a claim online in under 10 minutes by entering your policy number, the loss date/time, and a brief description.

In urgent situations (injury, fire, crime), contact local emergency services first. For theft or vandalism, most policies require a police report; file it as soon as possible and keep the case or incident number for your claim file.

To speed up assessment, collect evidence at the scene where safe to do so: photos of damage, third-party details, witness contacts, receipts, and any repair estimates. For travel medical assistance abroad, call the assistance number before undergoing non‑emergency treatment when possible—preauthorization can avoid out-of-pocket costs.

What Happens After You Submit a Claim

After you report a claim, you will receive a claim reference number by SMS or email. A handler or adjuster is typically assigned and will introduce themselves, confirm coverage points, explain the next steps (inspection, documentation, excess/deductible), and share their direct contact details. Keep all subsequent communications in one email thread or case portal to avoid duplication.

Depending on the claim type, Zurich may arrange approved repairers (motor glass/body, property restoration) or reimburse you for invoices you submit. For bank transfers, make sure the payee name matches the policyholder or authorized assignee and provide correct IBAN/SWIFT (EU/CH) or routing/account details (US/CA) to prevent delays.

Digital Self‑Service and Portals

Many routine service requests can be completed without calling. Country portals typically offer options to change address, update drivers on a motor policy, request proof of insurance, download policy documents, set up recurring payments (SEPA/direct debit/ACH), and track claims in real time. Look for “My Account,” “My Zurich,” or a similarly named dashboard after you register.

Corporate customers may also have access to specialized portals (for example, My Zurich for risk engineering reports, multinational program documents, and claims analytics). Ask your broker or Zurich account manager for access if you manage multiple policies or locations.

Escalations and Regulatory Help

If you’re unhappy with an outcome, start by writing to the complaints team for your Zurich entity—use the “Complaints” or “Feedback” page on your country site and include your policy and claim numbers, what went wrong, and the resolution you’re seeking. Put “Formal complaint” in the subject line and keep copies of all correspondence and decisions.

In the United Kingdom, if you remain dissatisfied after Zurich’s final response or eight weeks have passed, you may escalate to the Financial Ombudsman Service (FOS). Phone: 0800 023 4567 (freephone) or 0300 123 9123; from overseas: +44 20 7964 0500. Website: https://www.financial-ombudsman.org.uk. There is no charge to use the FOS, and most consumers can submit online.

In other countries, escalation routes vary: in Switzerland, you can contact the national insurance ombudsman; in the United States, the relevant State Department of Insurance handles complaints. Your Zurich country site will list the correct external body and how to contact them.

What to Have Ready When You Call or Write

Having complete information on first contact helps Zurich resolve your query without back-and-forth. Prepare the following:

• Policy number, product type (e.g., motor, home, life, travel), and the full name of the policyholder or company.
• For claims: date/time/location of loss, a brief description, police or incident number (if applicable), photos/estimates, and any third-party details.
• For billing: invoice or statement number, payment method (card, direct debit, bank transfer), and the last payment date/amount.
• For account changes: the exact change requested (address, drivers, named insureds), effective date, and supporting documents (ID, registration, proof of residence or ownership).
• Preferred contact method and time window, plus consent for Zurich to speak with your broker or authorized representative if applicable.

If you’re contacting Zurich on behalf of someone else, have a signed authorization or power of attorney ready. For corporate accounts, include your broker reference and the policy’s program ID to route your request to the correct servicing team on the first attempt.

What time does the Zurich helpline open?

As a Zurich customer you can avail of our 24 hour, 365 day helpline. Our experienced staff will ensure that your emergency is taken care of quickly and efficiently. To report a claim, you can simply call us on 0818 208 408 or 01 609 1436 or email: [email protected].

How do I contact Zurich customer care?

Call Us. 1-300-888-622.

Is Zurich a good insurance company?

The rating of Zurich American Life Insurance Company is stable at A+ (Superior), as of September 29, 2021.

How do I contact Zurich vehicle warranty?

1-800-643-9059
To report a claim:
Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-643-9059.