Zip Customer Care Number: Reach the Right Support, Fast

When people search for “zip customer care number,” they’re usually trying to contact one of two services that prominently use “Zip” in their name: Zipcar (the car‑sharing company founded in 2000 and acquired by Avis Budget Group in 2013) or Zip, the buy‑now‑pay‑later (BNPL) company behind Zip Pay/Zip Money (and formerly QuadPay in the U.S.). This guide gives you the official contact routes for both, explains when to call versus message, and shows you how to verify you have the correct number to avoid scams.

If you meant Zipcar, the official, always‑on customer care number in the United States and Canada is 866‑4ZIPCAR (866‑494‑7227). If you meant Zip (BNPL), most support is handled in‑app and via the Help Center at https://help.zip.co rather than by phone. Read on for details, best practices, and what to have on hand before you reach out.

Official Zipcar Customer Care Number (U.S. and Canada)

Zipcar’s Member Services line is 866‑4ZIPCAR (866‑494‑7227). It operates 24/7/365 for time‑sensitive help like unlock issues, roadside assistance, reservation problems, damage/accident reporting, and billing questions. You’ll also find this number in the Zipcar app (Help/Support) and on in‑car materials. Calls are routed based on the reason you select in the phone menu, which helps you reach Roadside Assistance or an Incident specialist faster.

For non‑urgent needs (upcoming reservation changes, general policy questions, extending a trip that’s still hours away), Zipcar encourages members to use the app or the Help Center at https://help.zipcar.com, where you can search articles or submit a request. However, if you’re at a Zipcar and can’t start, end, lock, or otherwise safely operate the vehicle, call 866‑494‑7227 immediately—phone is the fastest path to real‑time troubleshooting and dispatch. After‑hours coverage is the same as daytime; you will not be asked to wait until business hours for urgent issues.

What to Have Ready Before You Call Zipcar

Having key details ready shortens your call and speeds resolution. Gather the following before dialing whenever possible.

• Your full name, phone number, and the email tied to your Zipcar account (exact spelling matters).
• Reservation details: start time, pickup location, and the car’s name/plate or the reservation ID (visible in the app under Trips).
• Location information: street address or GPS pin; parking bay number if at a dedicated Zipcar spot; notable landmarks if you’re roadside.
• Incident specifics (if applicable): time, description, photos of damage, other party’s insurance and plate, and any police report number.
• For billing questions: the last four digits of the card on file and the exact dollar amount/date of the charge you’re asking about.

If you’re in an accident, prioritize safety and local emergency services first (e.g., dial 911 in the U.S.). Once safe, call Zipcar at 866‑494‑7227 to report the incident; an agent will walk you through next steps and any online forms. If your phone is unavailable, you can often borrow a nearby phone or use the Help Center from another device to have Zipcar call you back.

If You Meant “Zip” the Buy‑Now‑Pay‑Later Service (Zip Pay/Zip Money, formerly QuadPay)

For Zip (BNPL), the primary support channels are in‑app messaging and the Help Center. Start at https://zip.co and choose your country to get to the correct support portal. The searchable Help Center is at https://help.zip.co and includes guided flows for repayment issues, account access, disputes, and merchant‑specific questions. In most markets, Zip does not operate a general inbound phone line; this helps them verify identity securely and keep an auditable record of account changes.

In the app, open your Profile and select Get Help or Support to message the team. For card or account security concerns, use the app to temporarily pause or lock your virtual card immediately, then submit a support request with timestamps and transaction details. Zip will never ask you for your one‑time passcodes (OTP), full card number, or remote access to your device over the phone. If anyone calls claiming to be “Zip” and pressures you to read out verification codes or to install remote‑control apps, end the call and contact Zip via the official app or Help Center.

How to Locate the Correct Customer Number Safely (Any “Zip” Brand)

Because “Zip” is a common word, fake support numbers sometimes appear in ads or search results. Use this checklist to verify you’re contacting the real company.

• Start from the official domain: Zipcar is https://www.zipcar.com and Zip (BNPL) is https://zip.co (Help Center: https://help.zip.co). Don’t trust look‑alike domains or link shorteners.
• Find the number in‑app: Zipcar embeds 866‑4ZIPCAR (866‑494‑7227) inside the app under Help/Support. For Zip (BNPL), the app routes you to secure chat instead of a phone line.
• Check the phone number format: For Zipcar U.S./Canada, 866‑494‑7227 is the standard spelling “866‑4ZIPCAR.” If a site lists a different U.S. number, verify it via the Zipcar app or Help Center before calling.
• Never share OTPs or full card details. Legitimate agents won’t ask for your complete card number or ask you to pay fees with gift cards or crypto.

If you’re still unsure, open a support request from within the authenticated app session (Zip or Zipcar). This ensures you are speaking through the company’s verified channel and allows them to see account details without you broadcasting sensitive information over an unknown phone line.

Common Scenarios and the Fastest Channel

Locked out of a Zipcar, can’t end a trip, or involved in an accident? Call 866‑4ZIPCAR (866‑494‑7227) immediately. Phone support is the quickest route for any issue that affects safety, vehicle access, or roadside assistance. If your reservation is later in the day and you simply need to adjust time or vehicle choice, you can usually do that in the Zipcar app or by submitting a Help Center request—saving call wait time for members who are mid‑trip.

For Zip (BNPL) payment problems, suspected fraud, or a card‑not‑present transaction you don’t recognize, pause your Zip virtual card in the app right away, then open a case via https://help.zip.co with the transaction amount, merchant, and timestamp. If your underlying debit/credit card was compromised, also contact your bank to block the card and reissue a new one. Zip’s support can review merchant evidence and guide you through the dispute process from within the secure message thread.

If you found a “Zip customer service” phone number on a third‑party site and it differs from the information above, do not call it until you confirm via the official app or website. Legitimate support will never insist you install screen‑sharing tools or send money to “verify” your account. When in doubt, navigate directly—type the URL into your browser rather than clicking ads.

Quick Reference

Zipcar (U.S./Canada) 24/7 Member Services: 866‑4ZIPCAR (866‑494‑7227). Official site: https://www.zipcar.com and Help Center: https://help.zipcar.com.

Zip (BNPL: Zip Pay/Zip Money/QuadPay): Start at https://zip.co and use the in‑app Support or the Help Center at https://help.zip.co for account, repayment, and dispute assistance. If you encounter a phone number claiming to be “Zip” support, verify it through the app before sharing any information.