ZAGG Customer Care: An Expert Guide to Getting Help, Replacements, and Returns

ZAGG has been supporting device protection and power customers since 2005, across brands that include InvisibleShield (screen protection), Gear4 (cases), and mophie (power). Whether you need a lifetime screen protector replacement, a battery warranty claim, or help with an order, ZAGG’s customer care is centered around a self-service portal, live chat, and authorized retail partners. This guide explains exactly how to reach ZAGG, what to prepare, the costs and timelines you should expect, and how to avoid the most common pitfalls.

Because policies can vary by product line and country, always verify details on the official site before you submit a claim. Start at https://www.zagg.com/support for the latest contact options, warranty terms, and step-by-step flows tailored to your product and region.

The fastest ways to reach ZAGG Customer Care

The most reliable entry point is the Support section on the official site: https://www.zagg.com/support. From there you can open a ticket, access the Help Center, or start live chat when available. For warranty claims, you’ll be routed through product-specific flows that capture your order details, product type, and shipping address, and then generate an RMA if needed.

Live chat is typically the fastest for quick questions, order lookups, and policy clarifications, while the ticket form works best for warranty claims that require attachments (photos of damage, proof of purchase). ZAGG’s phone availability and hours can vary by region and brand; rather than a single global phone number, the website will present the contact options available to you based on location and product. If you prefer in-person assistance for an InvisibleShield screen protector, many ZAGG-authorized retailers and ZAGG/InvisibleShield stores can install replacements on the spot—use the Store Locator linked from the ZAGG site to find a location near you and confirm inventory before you visit.

Understanding ZAGG warranties by product line

InvisibleShield screen protectors in the U.S. are commonly covered by a limited lifetime warranty for the life of your device. If the protector cracks or wears out, ZAGG will send a replacement of the same or comparable model; you pay shipping and handling. In other regions (e.g., EU/UK), the program and costs can differ due to local laws, so check your region-specific terms in the Support section.

For Gear4 cases and most ZAGG-branded accessories, coverage is typically a limited warranty that protects against defects in materials and workmanship for a defined period (often 1–2 years depending on product and region). mophie power products (such as powerstation batteries and wireless chargers) generally carry a limited warranty as well, commonly 2 years in the U.S. for many models. These warranties cover the product itself—not accidental damage to your phone or third-party devices—so read the exclusions carefully before submitting a claim.

Step-by-step: filing an InvisibleShield replacement or other warranty claim

The process is straightforward if you have your proof of purchase and product details handy. You’ll start at the Support page, authenticate or create an account, and walk through a guided form that collects the right information for your brand and product.

• Go to https://www.zagg.com/support and choose Warranty/Replacement, then select your brand (InvisibleShield, Gear4, mophie, etc.).
• Sign in or create a ZAGG account using the same email you used at purchase, if applicable. Registration can speed up future claims but is usually not mandatory if you have proof of purchase.
• Enter your product details: device model (e.g., iPhone 15 Pro), product name/SKU if you have it, and the date/place of purchase. For online purchases, your order number is ideal.
• Describe the issue clearly (e.g., “tempered glass cracked across the corner after a drop”), and upload photos if the form requests them. For mophie batteries, include any LED status, charge cycles if known, and the cable/charger used.
• Confirm your shipping address and select a shipping method. For many U.S. InvisibleShield replacements, shipping and handling fees typically apply.
• Submit the claim to receive a confirmation and, if needed, an RMA number. Follow any return instructions (some items are not returned; others require mailing the defective unit or cutting a portion of the protector as proof—follow the exact instructions provided).

Once approved, replacement orders typically leave the warehouse within 1–3 business days. Standard U.S. shipping often arrives within 3–7 business days after shipment, but carrier performance and peak-season volumes can extend this timeline. You’ll receive tracking via email when it is available.

Costs, shipping speeds, and taxes you should expect

For InvisibleShield warranty replacements in the U.S., expect to pay shipping and handling, which commonly falls in the roughly $7.99–$14.99 range for standard options, depending on product, weight, and destination. International rates, duties, and VAT vary by country. mophie and Gear4 warranty claims may or may not require you to return the defective unit; if a return is required, note whether ZAGG provides a pre-paid label or if postage is your responsibility—this is specified during the claim flow.

If expedited shipping is offered, it is billed at prevailing carrier rates and is usually not refundable once the order is placed. Taxes are calculated at checkout based on your shipping address. If you submit multiple claims in a short period, ZAGG may ship them separately, which can result in multiple shipping charges—combine claims when possible if the portal allows it.

Returns and exchanges for purchases from zagg.com and stores

For orders purchased directly from zagg.com, there is typically a 30-day return window from the date of delivery for most new, undamaged products. Start the return from your order history or via the Support page; the system will generate an RMA if a return-to-warehouse is required. Refunds are generally issued to the original payment method after the return is received and inspected.

Items purchased from third-party retailers (carriers, electronics stores, online marketplaces) must be returned through the original seller and are subject to that retailer’s return policy. For installed screen protectors, most retailers cannot accept returns once the product is opened and applied unless there is a confirmed defect—use the InvisibleShield warranty route instead. Always keep your receipt; for warranty verification, a dated proof of purchase is the fastest path to approval.

Common issues ZAGG customer care can resolve quickly

Order help includes locating a missing shipment, re-sending tracking, updating addresses before fulfillment, and correcting order mistakes made the same day. Warranty teams routinely resolve cracked or lifting screen protectors, peeling case edges, non-responsive battery packs, and coil-alignment issues on wireless chargers. Provide clear photos and a concise description so the agent can approve the correct resolution on the first pass.

For installation-related concerns (dust under a protector, alignment issues), many customers get the best result by visiting an authorized ZAGG/InvisibleShield installer to have a replacement professionally applied. Always call the location first to confirm inventory for your exact device model and to ask about any local install fees.

Prepare before you contact support

You’ll get faster results when you have a few essentials ready. If you bought online, your order confirmation email contains most of what you need; for in-store purchases, a clear photo of your receipt typically suffices. For mophie products, the model name from the retail box or the label on the unit is extremely helpful.

• Proof of purchase: receipt or order number with date and retailer.
• Exact device model: for phones/tablets, include size and generation (e.g., iPhone 15 Pro vs. 15 Pro Max).
• Product identifier: product name or SKU; photos of the product and issue (front, back, close-up).
• Shipping address and a preferred email you actively monitor for updates.
• For power products: description of the charger/cable used, LED behavior, and any troubleshooting already attempted.

Having these details in hand reduces back-and-forth and can cut days off the total turnaround. If your claim is time-sensitive (e.g., travel coming up), mention your timeline in the initial description and consider selecting an expedited shipping option if offered during checkout of the replacement.

Useful links to start

Support hub and contact: https://www.zagg.com/support

Warranty terms and claims: follow the Warranty/Replacement flow linked from the Support page for your specific brand and region.