Yuzu Customer Care: How to Get Help After the 2024 Shutdown

Current Status of Yuzu Support

As of March 4, 2024, the Yuzu Nintendo Switch emulator project has been officially discontinued following a legal settlement with Nintendo. The development team and the company behind the project, Tropic Haze LLC, agreed to cease distribution and development and paid a $2,400,000 settlement. As a direct result, there is no longer an active “customer care” team, ticket system, or official help desk for Yuzu. Any site or person claiming to offer official Yuzu support or paid assistance is not affiliated with the former project.

Yuzu was in public development from 2018 to 2024 and operated community support channels (GitHub, Discord, Patreon posts) while it was active. Those channels have been closed or archived and should be treated as read-only historical references. If you encounter “Yuzu support” pages that accept payments or ask for personal information, treat them as suspicious and verify against the sources below.

Official Sources to Check and How to Verify Information

The original public-facing properties either display a discontinuation notice or are offline. Historically, official information was posted to yuzu-emu.org and the yuzu-emu organization on GitHub. While you may still find mirrored pages or archived snapshots, there are no official, current support replies being made by the former developers.

When verifying any statement about Yuzu, prefer primary or well-established secondary sources (project pages, widely cited press coverage, or the Internet Archive). Be wary of domains that replace hyphens with dots, add extra letters, or impersonate the brand. Do not download binaries from third-party aggregation sites claiming to be “new official builds” after March 2024.

• Project website (historic): https://yuzu-emu.org
• GitHub organization (historic): https://github.com/yuzu-emu
• Internet Archive snapshots: https://web.archive.org/web/*/yuzu-emu.org
• Press coverage (example): https://www.theverge.com and https://arstechnica.com (search “Yuzu settlement March 2024”)

Payments, Subscriptions, and Refund Paths

During its active years, Yuzu accepted voluntary financial support (e.g., Patreon). After the March 2024 shutdown, the project stopped taking payments and removed supporter tiers. If you had an active pledge around the shutdown date, start by checking your Patreon billing history and canceling any remaining pledge to the project. Because Yuzu no longer operates, it cannot process refunds directly.

For charges processed near or after the shutdown, your next steps depend on the payment method: (1) Patreon Support can review erroneous charges or failed cancellations (help center: https://support.patreon.com); (2) PayPal’s Resolution Center can open a dispute within generally 180 days of the transaction (https://www.paypal.com/disputes); (3) card issuers (Visa, Mastercard, Amex) typically allow chargeback disputes for 60–120 days from the statement date—check your issuer’s policy and file promptly if applicable. Provide documentation (dates, the public shutdown announcement, and receipts) to improve outcomes.

Be cautious of anyone offering “priority support,” “license keys,” or “premium builds” of Yuzu for a fee (e.g., $9.99–$49.99). The project did not convert to a paid product; such requests are almost certainly scams. If you paid a third party for “Yuzu Pro” or similar after March 2024, contact your payment provider immediately to dispute the charge.

Backing Up Your Data and Removing Yuzu Safely

Although the project is discontinued, you control your local data (saves, configuration, screenshots). Before uninstalling or migrating, back up the Yuzu user directories. Default locations (unless you made portable builds) are commonly: Windows: %AppData%/yuzu (copy the whole “yuzu” folder); Linux: ~/.local/share/yuzu and ~/.config/yuzu; macOS (unofficial builds): ~/Library/Application Support/yuzu and ~/Library/Preferences (look for yuzu-related files). Copy these folders to a safe location with sufficient free space.

Within those directories, the “nand” and “sdmc” subfolders often contain save data and user content. Do not share encryption keys, firmware, or game files; distributing copyrighted content may violate the law in your jurisdiction. If you plan to try another emulator later, retaining only your lawful save data is typically sufficient.

To remove Yuzu cleanly, first delete or archive the user data as above, then remove the application binaries (e.g., from C:Program Files, your Downloads folder, or wherever you extracted nightly builds). On Linux, remove the AppImage, Flatpak, or local build folder; on Windows, delete the extracted folder(s). Finally, clear any leftover shortcuts. Keeping a dated backup (for example, “yuzu-backup-2024-03-10”) helps you reverse mistakes.

Alternatives and Lawful Use

If you are looking for an actively supported Nintendo Switch emulator, the principal community alternative is Ryujinx (website: https://ryujinx.org). Consult their official site for documentation, system requirements, update cadence, and community channels. Do not download builds from link shorteners or clone sites; use the official download page linked from the project’s homepage.

Regardless of emulator choice, only use game dumps, keys, and firmware that you have lawfully obtained from your own hardware and software. Many communities publish detailed guides on creating your own backups. Avoid prepackaged archives that include keys/firmware; they are both illegal in many regions and a frequent vector for malware.

Scam Warnings, Safety Tips, and Reporting

The project’s sudden end created an opening for scammers. Common ploys include “Yuzu Pro” sales, lifetime licenses, fake Discord or Telegram “support agents,” and SEO-optimized download pages that inject adware. Assume that anything claiming to be an “official 2024/2025 Yuzu update” is fraudulent. Use antivirus tools and a reputable URL checker before opening any file that claims to be a Yuzu installer.

If you encounter fraud, take screenshots, save URLs, and report them. For payments, contact your bank or PayPal within the stated dispute windows (often 60–180 days). For hosting abuse, include the domain and the exact download URL in your report to the host or registrar. Consider submitting phishing pages to Google Safe Browsing (https://safebrowsing.google.com) or Microsoft Defender SmartScreen to help protect others.

• Red flags: paywalls for “support,” requests for remote access, claims of “official” builds dated after March 2024, or prices like $19.99/$29.99 for “premium” installers.
• Safer practices: verify on ryujinx.org or archived yuzu-emu.org pages, prefer well-known developer platforms (GitHub) over random file mirrors, and keep GPU drivers and OS updated from vendor sites only.

Bottom Line

There is no active Yuzu customer care since March 2024. Use the resources above to verify information, preserve your data, seek refunds from your payment provider when applicable, and move to reputable alternatives. Stay skeptical of anyone selling “support” or new builds—legitimate help will not ask you for money or your private keys.

How do I message on Yuzu?

Before you can send a message, you’ll first need to show interest in each other by swiping right and sending a Like. Once there’s a mutual match, you can start chatting. To start a conversation, tap the chat icon in the top right-hand corner, tap the person’s photo, and send a message.

How to find access code on yuzu?

Upon signing in, select the “My Library” option side bar under My Shelves. Click on the three dots in the bottom right corner of the book cover and select “View Access Code” from the drop-down menu. This will reveal any access codes attached to Yuzu.

What is the yuzu platform?

Yuzu is a learning platform that lets you read and interact with digital content from the convenience of your iPad or iPhone. BENEFITS OF eTEXTBOOKS ON YUZU.

How do I contact yuzu support?

If you have questions or need help using your Yuzu eTextbook or any of the features, please contact Yuzu Customer Care at [email protected] or 1-844-YUZUNOW (1-844-989-8669).