YOOX Customer Care Phone Number: How to Find It and Reach the Right Team

Customers often look for a single, universal “YOOX customer care phone number,” but YOOX does not maintain one global hotline. Instead, phone support availability, hours, and languages vary by country and by the specific YOOX site you’re using. In some markets, a phone number is provided after you select your country/region; in others, the primary support methods are live chat and a secure contact form.

Because details change by locale and over time, the only reliable way to obtain the correct, up-to-date phone number for your account and region is via the official YOOX Help pages for your selected country on yoox.com. Avoid third‑party “number directories” or social media posts: these frequently list outdated, non‑official, or even fraudulent contact numbers.

Is There a Single YOOX Customer Care Number?

No. YOOX serves customers in over 100 countries and supports multiple languages. To meet local compliance and staffing requirements, YOOX provides different contact options by market. In select countries, a customer care phone line is listed; in others, help is offered primarily through live chat and email/form-based support. This model reduces misrouting and ensures the person you reach can access the correct order systems and policies for your region.

Practically, this means that a phone number that works for one country may not be able to access or modify orders placed on another country’s YOOX site. If you’re traveling or recently moved, double‑check that your selected country at the top or bottom of yoox.com matches the site where the order was placed, then use that country’s “Help” or “Contact” section to pull the correct contact options.

How to Locate the Official Phone Number for Your Country

The fastest way to get an official YOOX phone number (if your country offers one) is via the Help section that’s tied to your locale and account. Here’s the process most customers can follow in a minute or two:

• Go to https://www.yoox.com and confirm your country/region (look for the flag or country selector in the header or footer). If needed, switch to the country where you placed the order.
• Log in to your YOOX account with the email used at checkout, then open the Help/Customer Care section (often labeled “Help” in the footer, e.g., https://www.yoox.com/help).
• Choose a topic (Orders, Returns, Delivery, Payments) and click “Contact Us.” If phone support is available for your locale, the phone number and business hours will appear on that page; otherwise, you’ll see live chat or a secure contact form.
• If your order is time‑sensitive (e.g., changing an address before shipment), include your order number on the contact form or have it ready for the call/chat to ensure your case is prioritized correctly.

Phone hours, where available, typically align with local business hours and exclude public holidays; these hours are shown next to the number. If a call line is closed, live chat and the contact form are usually open longer hours, and you’ll receive a confirmation email with a case ID once you submit a request.

Alternatives When No Phone Number Is Listed

If your country’s Help page does not show a phone line, use live chat or the secure contact form. Both methods route your request to the correct regional team and preserve a written record. Many issues—such as tracking lookups, refund checks, or return label requests—are resolved faster in writing because agents can immediately verify your order and attach the necessary documents.

Typical first responses for form submissions arrive within 24–48 hours on business days, depending on volume and peak retail periods. Be sure to reply within the same email thread so your history stays intact. For delivery problems involving carriers (e.g., DHL, UPS, national posts), customer care can open an investigation on your behalf; investigations generally take several business days, but timelines depend on the carrier response in your area.

What to Prepare Before You Call or Chat

Having complete information ready will significantly reduce handling time and increase the chance your request is solved in one interaction. If you’re about to place a time‑sensitive call or open a chat, gather the following ahead of time:

• Order number (format as shown in your YOOX account or confirmation email), your account email, and the full delivery address on the order.
• Item codes/SKUs and sizes for the products you’re asking about; for returns, the RMA/return code if already generated from your account.
• Payment method details (e.g., last four digits of the card, or the PayPal/Apple Pay transaction ID), and the exact charge amount/date as it appears on your statement.
• Any tracking number and carrier name shown in your account, plus photos for quality or damage claims (include product label, packaging, and issue close‑ups).

If you suspect an address or size error soon after placing the order, contact YOOX immediately. Orders often move to fulfillment quickly, and changes may only be possible before dispatch. If the package has shipped, the agent may explore options such as a carrier intercept (availability varies by country and carrier).

Typical Issues Handled by Phone and Expected Timelines

Phone lines, where offered, are most effective for urgent issues (address corrections before dispatch, delivery holds, or cancel requests within a very short window). For non‑urgent topics—such as size guidance, return policy clarifications, or invoice requests—chat and email support generally provide faster, more documented outcomes, especially when attachments are needed.

Refund timelines depend on your bank or payment provider. After the warehouse confirms receipt and quality checks the return, YOOX typically initiates refunds promptly; it can then take several business days for funds to appear back on your original payment method. Your local Help page explains the formal timelines and any region‑specific return windows or fees.

Company Details for Formal Correspondence

If you need to reference the legal entity for formal letters or compliance inquiries, YOOX operates within the YOOX NET‑A‑PORTER Group (YNAP). The group’s Italian registered office is publicly listed as: Via Morimondo 17, 20143 Milano (MI), Italy. When writing, include your order number, full name, and contact details so the case can be routed correctly.

Corporate and policy information is accessible via https://www.yoox.com (consumer site) and the group’s corporate pages. For customer service matters, however, always start at the Help section for your order’s country site. That page will show the current, official contact options—including the phone number and hours, if available for your locale.

Safety Tips When Searching for a Phone Number

Only trust numbers shown on the official YOOX site after you select your country and log in. Be wary of search ads or directory sites that display “support” numbers; these can be out of date or unrelated to YOOX. Never share full card numbers, one‑time passwords, or account passwords on a call—YOOX agents won’t ask for them. If a number asks you to pay a fee to connect to support, hang up and return to https://www.yoox.com/help to verify the official channels.

If you believe you called a fraudulent number, change your account password, contact your payment provider to monitor charges, and notify YOOX via the official Help page with the details. Keeping communications within the official site protects your account and speeds up resolution.