Yatra customer care number: how to reach the right helpline quickly and safely

Looking for the official Yatra customer care number? Because phone lines, hours, and menu options can change, the most reliable source is always Yatra’s own website and mobile app. This guide explains exactly where the current helpline is published, how to reach a live agent faster, what details you should keep ready before you call, and how to avoid scams that imitate Yatra support.

Yatra Online Limited has served Indian travelers since 2006 and handles millions of bookings each year across flights, hotels, trains, buses, and holiday packages. As with most large OTAs, Yatra operates multiple contact channels (phone, in‑app support, email, and self‑service). For time-sensitive issues—like flight rescheduling on the day of travel—phone support is often the fastest route, but only if you’re dialing the official number.

The official source for the current Yatra customer care number

The only definitive place to find Yatra’s latest customer care number is on their official platforms. Start at https://www.yatra.com/ and navigate to the Help/Support or Contact sections. On mobile, use the Yatra app’s Help Center. Do not rely on third-party blogs, social posts, or directory listings, as these are frequently outdated or, worse, spoofed by scammers.

On the website, the contact options typically appear in two places: the footer (look for “Contact Us,” “Customer Support,” or “Help”) and inside your account under “My Bookings.” If you sign in and open a specific booking, the site usually exposes a dedicated “Call us” or “Request callback” option tied to that trip. This route often gets priority routing to the correct queue (for example, flight vs hotel) and helps agents pull up your details faster using your Booking ID.

How to fetch the phone number inside the Yatra app and website

In the Yatra app (Android or iOS), tap Account or Profile, then Help Center or Support. For an existing trip, open the booking card and scroll to “Need help?” to see “Call us” or “Chat/Callback.” If a helpline is shown, it is the current, booking-aware number. For disruptions close to departure—such as a flight delay or cancellation—the app may show a 24×7 priority option when your travel date is near or your flight status changes.

On the desktop or mobile website, sign in at https://www.yatra.com/, open My Bookings, select the relevant itinerary, and click “Contact support” or “Call us.” If the system offers a callback flow, provide your phone number (e.g., +91-XXXXXXXXXX for India) and a preferred time window; callbacks can be faster during peak traffic. Some interactions require OTP verification to confirm you are the booking owner—keep your registered email and phone handy.

• Have these ready before you call: Yatra Booking ID (from your email/app), passenger names exactly as on the ticket, travel dates, and the email/phone used for the booking.
• Payment references help resolve refund/billing issues faster: last 4 digits of card, UPI UTR/transaction ID, bank reference number, or wallet order ID.
• If you need a tax invoice, keep your GSTIN (if applicable), legal entity name, and billing address. Ask the agent for the invoice turnaround time and format (PDF/soft copy).
• For airline schedule changes or cancellations, note the airline’s PNR (the 6-character code) in addition to the Yatra Booking ID—agents will ask for both.
• If you are calling about someone else’s trip, ensure you are an authorized contact; you may be asked for an OTP sent to the registered phone/email.

Dialing from India and from abroad

Yatra’s helpline numbers are published in Indian format. If a number shows with a leading 0 and an area code (for example, an 011 or 0124 prefix), you can typically dial it directly within India. From outside India, drop the leading 0 and add +91 before the area code and number (for example, +91 11… or +91 124…). Calling charges depend on your carrier. If you are roaming, consider using the callback option or in-app chat to avoid high international call rates.

If you cannot access the app, use the desktop site’s Help Center after logging in. When a phone line is congested—common during large weather disruptions or airline strikes—requesting a callback or switching to in-app chat can reduce wait times. If the website provides multiple lines by product (Flights/Hotels/Trains/Buses/Holidays), use the one matching your booking type for the shortest IVR path and the most capable queue.

When to contact Yatra vs contacting the airline/hotel directly

Call Yatra when you need changes that affect your payment or booking record with Yatra: refunds to your original payment method, applying coupon codes or credits, reissuing tickets purchased through Yatra, adding GST to invoices issued by Yatra, or disputes with suppliers booked via Yatra (for example, a hotel refusing to honor a prepaid voucher). Yatra is the merchant of record for many transactions, so they must initiate or complete the financial side.

Contact the airline or hotel directly for operational matters when time is critical—same-day flight re-accommodation after a schedule change, airport assistance, seat selection issues at the gate, or confirming special services (wheelchair, infant bassinet, meal preferences). Then loop Yatra in for any refunds or fare differences. Always note the airline case ID, agent name, and timestamp; providing these to Yatra can speed up any follow-on processing.

Refunds, timelines, and fees: what to expect

Refund timelines depend on both the supplier and your payment method. In India, airline-related refunds are governed by DGCA rules; once the airline processes a refund, the OTA (Yatra) typically passes it back to the original payment method. As a practical benchmark, card refunds often reflect within 5–10 working days after processing, UPI within 2–5 working days, net banking within 3–7 working days, and wallet credits can be near-instant once approved. Bank cut-offs and holidays can extend these windows.

Expect some fees to be non-refundable: convenience fees charged at checkout, and any airline/Yatra change or cancellation fees per passenger per sector. The exact amount varies by fare rules and timing (for example, higher fees within 24 hours of departure). Ask the agent for a fee breakdown before confirming a change: airline penalty, fare difference, and any Yatra service fee. Get the final amount and refund ETA in writing via email or in-app chat transcript.

Fraud prevention and verification tips

Scammers often publish fake “Yatra customer care” numbers, send unsolicited WhatsApp messages, or request remote access to your device. Yatra will never ask for your card PIN, full card number, net-banking password, UPI PIN, or OTP over a call or chat. Only pay through official Yatra payment pages on https://www.yatra.com/ or the official app, and never via random QR codes or personal UPI handles shared in chats.

• Cross-check the helpline on the Yatra app or your signed-in booking page before calling; do not trust screenshots or forwarded contacts.
• Verify emails end with @yatra.com. If in doubt, reply only from inside the app’s Help Center so your case stays within Yatra’s system.
• If someone calls you first, ask them to reference your Booking ID, passenger name, and last 4 digits of your phone—details scammers usually don’t have.
• Never install screen-sharing or remote-control apps (such as AnyDesk/TeamViewer) at a “support agent’s” request.
• If you suspect fraud, disconnect, re-open the official app/site, and use the in-app/contact flow. You can also report scams to the National Cyber Crime Portal (https://cybercrime.gov.in/) and the National Consumer Helpline (1915 in India).

Quick references and next steps

Official website: https://www.yatra.com/ — use the Help/Support or My Bookings section for the current “Call us” option. App users should install the official Yatra app from the Google Play Store or Apple App Store; avoid APKs or links shared over messaging apps. When comparing numbers you find elsewhere, always defer to the one shown in your Yatra account.

If your travel is within the next 24 hours and you cannot reach Yatra by phone, contact the airline or hotel directly to stabilize your plans (rebook or confirm services), then follow up with Yatra for any refund or reissue. Document every interaction: date/time, agent name, and case/PNR numbers. This paper trail helps Yatra resolve your case faster once you get through on the official customer care line.