Xoom Customer Care Number: Fast, Reliable Ways to Reach Support

Xoom, a PayPal service since 2015, enables fast international money transfers, bill payments, and mobile reloads to 160+ countries. If you need real-time help with a transfer, identity verification, or an account review, calling Xoom’s customer care is often the quickest route to a resolution.

Below you’ll find the official phone numbers, practical calling tips, the best alternatives if you can’t call, and guidance on what issues are handled most efficiently by phone. All links are provided in plain text so you can easily verify details directly on Xoom’s site.

Official Xoom Customer Care Numbers

United States and Canada (toll-free): 1-877-815-1531. This line is designed for callers within the U.S. and Canada and is generally available 24/7. If you’re calling from a mobile plan that charges for toll-free calls, check with your carrier, but most plans treat 877 numbers as free.

Outside the U.S.: +1-415-395-4225. International calling rates apply depending on your provider and country. For fastest routing, call from the phone number registered to your Xoom account, and have your Transaction ID ready so the agent can pull up your case in seconds. Language support varies by time and region, but English and Spanish assistance are typically available around the clock.

When to Use the Phone vs. App or Web

Call when you need time-sensitive intervention, such as canceling a transfer before it’s paid out, correcting a beneficiary name on a cash-pickup order, or clarifying a compliance review that’s holding your transfer. Agents can often make real-time updates that aren’t available through self-service flows.

For non-urgent tasks—like downloading a receipt or checking status—the app and website are usually faster. However, if your account is locked, your identity check is pending, or you received a security alert you don’t recognize, prioritize a phone call to ensure your account stays protected and your transfer isn’t delayed.

How to Reach a Live Agent Quickly—and What to Prepare

Dial the number that fits your location, then select options for “existing transfer” or “account verification” to shorten routing. If you’re calling about a specific transfer, open your Xoom app or email receipt beforehand so your details are at hand. Keep background noise low; some verification steps are sensitive and must be heard clearly.

Expect a brief security verification. Agents will never ask for your password or two-factor codes, but they may ask for your registered email or phone number, mailing address, and other basics to confirm identity. The more precise your information, the faster the call.

• Transaction details: Xoom Transaction ID, amount, send date, destination country, and payout method (cash pickup, bank deposit, mobile wallet).
• Your account info: full name as registered, date of birth, and the email/phone on your Xoom account.
• Funding method: last 4 digits of the card or bank account used; the exact amount charged; any error codes seen.
• Recipient details: full name, city/country, and pickup location (if cash pickup).
• Identity documents (if asked): government ID number/type you used during verification.

Alternatives If You Can’t Call

Help Center: Start at https://www.xoom.com/help for step-by-step articles on payments, refunds, and verification. Many common delays—like pending bank verification—are addressed with clear timelines and what to do next.

Contact Xoom page: Submit a secure message at https://www.xoom.com/contact-xoom or through the Help section in the Xoom app (Menu > Help > Contact Us). You’ll receive a case acknowledgment at your registered email. For sensitive account issues, Xoom may still ask you to call to complete identity verification, but messaging is useful for uploading documents or following up on a case number.

What Problems the Customer Care Number Resolves Best

Transfer changes and cancellations: If a cash pickup hasn’t been collected or a bank deposit hasn’t begun processing at the partner bank, an agent may be able to cancel and refund. Refund speed depends on your funding method and bank: cards can take a few business days; bank accounts may take longer due to ACH settlement. Many refunds post in 3–10 business days; your bank’s posting time can vary.

Compliance reviews and verification: International transfers are regulated. If your payment is “on hold,” support can explain what triggered the review and how to clear it, such as confirming source of funds or providing an ID document. Calling accelerates the back-and-forth and reduces total review time, especially if a name spelling or address needs correction.

Fees, Limits, and When a Phone Call Helps

Fees and exchange rates vary by corridor, payout method, and funding source. You can always compare fees and rates in real time on the review screen before sending, or use the calculator on the website. If a fee looks unusual—or a promotion didn’t apply—call so an agent can review the exact quote you saw and the time it was presented.

Sending limits depend on your verification level, destination, and payout method. If you need to send a higher amount than the app currently allows, support can explain available limit tiers, what documents are required to raise your limit, and how long that review typically takes. You’ll find your personal limits in the app under Menu > Account > Sending limits.

Security: Verify You’re Talking to the Real Xoom

Because money transfers are high-value targets for scammers, always double-check contact details before you share account information. Use the numbers above or navigate from the official site’s Help Center to confirm you’re dialing the right line.

• Only call numbers listed on Xoom’s site: https://www.xoom.com/help and https://www.xoom.com/contact-xoom.
• Agents will never ask for your password, 2-step verification codes, or remote access to your device.
• Hang up and redial if you’re ever pressured to “act immediately” or pay a “support fee.” Xoom support does not charge call-center fees.
• Confirm any case number by checking the confirmation email sent from an official xoom.com or paypal.com domain.
• If you suspect fraud, call immediately and ask to report a security incident; then monitor your email and account activity.

Company Background and Official Address

Xoom was acquired by PayPal Holdings, Inc. in 2015 in a transaction valued at approximately USD 890 million, strengthening PayPal’s cross-border reach. Today, Xoom supports senders in the U.S. and select markets to pay to 160+ countries, with payout to bank accounts, cash pick-up locations, and mobile wallets depending on corridor.

Corporate address (PayPal, Inc.): 2211 North First Street, San Jose, CA 95131, USA. For customer service, use the phone numbers above or the Help Center at https://www.xoom.com/help. Always rely on the official website or your Xoom app for the latest contact details, hours, and language options.