WSJ Customer Care Number: How to Reach The Wall Street Journal Support Quickly

If you need help with your Wall Street Journal subscription—digital access, print delivery, billing, cancellations, or corporate/group plans—the fastest route is the WSJ customer care phone line. In the U.S. and Canada, the primary customer care number is 1-800-JOURNAL (1-800-568-7625). For readers outside the U.S./Canada, Dow Jones (the publisher of WSJ) provides an international line at +1-609-627-1351. Both numbers route to subscription support and can handle account lookups, delivery issues, and changes to billing or access.

In addition to phone support, WSJ maintains a 24/7 online help hub at https://help.wsj.com and a self-service Customer Center at https://customercenter.wsj.com. The Help Center covers step-by-step fixes for common issues (password resets, device activation, paywall troubleshooting), while the Customer Center lets you manage renewals, add/remove delivery holds, update payment methods, and sometimes cancel depending on your location and plan. For most account-specific requests, having your account email and ZIP code ready will speed verification.

The fastest ways to reach WSJ customer care

Phone support is the most reliable channel for time-sensitive needs like same-day delivery problems, urgent billing corrections, or cancellations that require confirmation. The U.S./Canada vanity number 1-800-JOURNAL (1-800-568-7625) recognizes the brand name, and the international line +1-609-627-1351 serves readers abroad (standard international rates apply). If you’re calling about print delivery, try phoning during your local morning hours for the best chance at same-day remedies.

Digital-only subscribers often resolve access issues faster via the self-service Customer Center or by using the Help Center’s live chat (when available in your region). Chat and the Help Center are accessible after signing in with your wsj.com account email. If you subscribed through a third party (Apple, Google Play, Amazon, or a university portal), WSJ support will guide you to the correct cancellation or billing path, as these platforms usually control charges and refunds.

• Primary customer care (U.S./Canada): 1-800-JOURNAL (1-800-568-7625)
• Customer care outside U.S./Canada: +1-609-627-1351
• Help Center (guides, chat, contact options): https://help.wsj.com
• Customer Center (manage your subscription): https://customercenter.wsj.com
• Corporate/group subscriptions (sales and admin tools): https://www.wsj.com/group-subscriptions

What to have ready before you call

To speed verification, keep your account email, billing ZIP/postal code, and the last four digits of the card on file handy. If you receive the print edition, your mailing label often includes an account or subscriber number; having that nearby can shave minutes off the call. For corporate or university access, knowing your organization’s name and your group ID (if issued) helps the agent locate the correct entitlement quickly.

For delivery issues, note the affected date(s), whether the entire paper or specific sections were missing, and your preferred remedy (credit, redelivery where available, or extension). For billing disputes, jot down the charge date, the amount (USD/CAD/other), and the last four digits of the card or bank account; if the subscription began as a promotional offer, mention the promo terms you received (for example, “$1 per week for 12 weeks,” then standard rate).

Common requests WSJ support handles (and typical outcomes)

Delivery problems (missed paper, vacation holds, temporary address changes) are routine. Many areas support same-day redelivery if you report early; otherwise, customer care can issue a pro-rata credit or extend your subscription by the relevant days. For vacation holds, you can choose to suspend delivery (with extensions/credits) or donate your issues—options vary by market.

Billing and access requests include updating payment methods, switching from monthly to annual billing (or vice versa), moving between digital-only and print + digital bundles, and resolving duplicate charges. If you subscribed through wsj.com, representatives can usually adjust plans and process refunds aligned with WSJ policy. If you subscribed via Apple or Google, you’ll be directed to manage the plan in the App Store or Google Play, as third-party storefronts control renewals and refunds.

Prices, trials, and renewals: what to expect

WSJ frequently runs introductory promotions for new readers (e.g., deeply discounted first-year or first-quarter rates), followed by renewal at the then-current standard rate. As a reference point, typical retail pricing for WSJ Digital has recently been in the high-$30s per month in the U.S., while print + digital bundles are higher and vary by delivery area and edition (6-day print, weekend-only, or Saturday-only in some metros). Because promotional pricing and regional delivery costs change, always confirm the current rate on https://www.wsj.com/subscribe before you commit.

Subscriptions generally auto-renew unless you cancel. If you prefer to avoid automatic renewal, disable auto-renew in the Customer Center (where available) or call customer care to set the plan to expire at the end of the current term. For gift subscriptions, renewals typically charge the purchaser of record; if you received a gift, note the expiration date and whether the gift converts to a self-paid plan so you can choose to continue—or not—before billing.

Managing your account without calling

In the Customer Center (https://customercenter.wsj.com), you can update payment details, change your delivery address, set up or cancel a vacation hold, review invoices, and view your renewal date. If you have both print and digital, ensure both profiles reflect the same email to keep access synchronized. If your digital access seems limited, sign out and back in on all devices to refresh entitlements after any account change.

For cancellations, options vary by where and how you subscribed. If you signed up directly on wsj.com, many U.S. states now require an online cancellation path for online signups; the Help Center links you to the correct flow. If your plan doesn’t show an online cancel button, calling 1-800-568-7625 is the fastest way to cancel and get a confirmation email. For App Store or Google Play purchases, cancel in the respective store to stop future charges.

Escalations, formal complaints, and special cases

If a charge looks incorrect or a prior agreement wasn’t applied, ask the agent for a line-item review and a supervisor call-back if needed. Take note of the case or ticket number and request an email summary. If you need written follow-up (for example, to document a cancellation date or a pro-rated refund), ask the agent to send confirmation to your account email before ending the call.

For corporate/group subscriptions, administrators can add or remove seats, reset user access, and update billing through the group admin portal (linked from https://www.wsj.com/group-subscriptions). If you’re a user under a corporate plan and you lose access, contact your company administrator first; if they confirm your entitlement is active, call customer care with your corporate email and group name so WSJ can re-sync your license.

International and regional notes

Print delivery availability, delivery windows, and redelivery options differ by city and by country. Some regions offer weekend-only delivery; others may rely on postal services rather than carrier delivery. If you’re relocating, place the address change at least 3–5 business days in advance to avoid missed issues; international moves may require switching to digital-only or to a local print edition where available.

Tax treatment varies by jurisdiction. In the U.S., some states apply sales tax to digital news; in Canada and the EU, VAT/GST may apply. Your final monthly total may differ from the headline price based on your billing address. If you require a VAT invoice, you can download itemized receipts from the Customer Center or request one through customer care.

• Corporate address (publisher): Dow Jones & Company, 1211 Avenue of the Americas, New York, NY 10036, USA
• Primary customer care (U.S./Canada): 1-800-JOURNAL (1-800-568-7625)
• Customer care outside U.S./Canada: +1-609-627-1351
• Help and contact options: https://help.wsj.com
• Self-service account tools: https://customercenter.wsj.com