WSJ Customer Care Center: Everything You Need to Know

Fast Ways to Contact WSJ Customer Care

The Wall Street Journal’s Customer Care Center is built around a self-service portal with live support backup. The primary hub is the WSJ Customer Center, where you can manage delivery, billing, access, and account security without waiting on hold. For complex cases (billing adjustments, print delivery escalations, corporate access), a phone call remains the most direct option.

If you prefer human support, U.S. subscribers can call 1-800-JOURNAL (1-800-568-7625). For readers outside the U.S., regional phone numbers and hours vary and are posted after you sign in at the Customer Center. You can also use live chat in most time zones; availability is posted in the portal. For postal correspondence, use the Midtown Manhattan headquarters address below; include your account number and delivery ZIP for fastest routing.

• Customer Center: https://customercenter.wsj.com (24/7 self-service for billing, delivery, access)
• U.S./Canada phone: 1-800-JOURNAL (1-800-568-7625)
• Mailing address: The Wall Street Journal, Attn: Customer Service, 1211 Avenue of the Americas, New York, NY 10036, USA
• Main site and login: https://www.wsj.com (use the same credentials as in the Customer Center)

Managing Your Subscription in the Customer Center

After signing in at https://customercenter.wsj.com, you can update delivery addresses, pause or restart print, change payment methods, view invoices, and see your renewal date and term. For digital-only accounts, you’ll find tools to manage sign-in, email preferences, and two-step verification (2SV). Changes to delivery or billing generally take effect within 1–2 business days; delivery holds typically reflect the next eligible print date.

The “Report an Issue” tool is the fastest way to log a missed or wet print paper and request a credit or redelivery. If you move, use “Change Address” and specify the date you want delivery to switch; the system will confirm availability at the new ZIP code and show any price differences before you accept. For tax-exempt or corporate-sponsored subscriptions, the Customer Center will display your account’s special terms and an administrator contact if applicable.

Plans, Pricing, and Renewals

WSJ pricing varies by plan (Digital, Print + Digital, Weekend Print + Digital) and by delivery ZIP for print. As of 2025, the standard monthly list price frequently shown on wsj.com for Digital access is in the high-$30s per month before tax; a commonly advertised figure in recent years has been $38.99/month after promotional terms end. Promotional rates are widely offered (for example, $1/week for 1 year for general audience, or student offers around $4/month), and they auto-renew at the then-current standard rate unless you cancel before the renewal date.

Print pricing depends on local distribution costs. Weekend-only print (Saturday “Weekend” edition) bundled with Digital is generally less expensive than 6-day print + Digital in the same market. Your renewal amount and date are always visible in the Customer Center under Billing. Taxes vary by state and municipality. To lock in a rate for longer, look for annual prepay options in the portal; they typically come with a lower effective monthly cost versus month-to-month billing.

Billing, Cancellations, and Refunds

You can change cards, update billing addresses, download receipts, and see upcoming charges in the Customer Center. If a payment fails, the system will prompt you to update your method; access or delivery may pause until the balance is cleared. For multi-seat or corporate accounts, invoices may be issued by Dow Jones & Company on a different cycle than consumer plans; your invoice shows a Dow Jones remittance ID and currency.

You can cancel at any time. Cancel in the Customer Center or by calling 1-800-568-7625 if you prefer confirmation by phone. If you subscribed through Apple’s App Store or Google Play, you must cancel through the respective store to stop renewal charges; WSJ cannot terminate store-managed subscriptions. For prepaid terms (for example, annual), refunds are generally available for the unused portion unless a promotional offer explicitly states otherwise. For monthly terms, access typically continues through the end of the current billing period, and future renewals stop; mid-cycle refunds on monthly terms are uncommon. Your exact entitlement appears in the “Terms and Cancellation” link shown at checkout and in your Customer Center.

Print Delivery and Vacation Holds

The Wall Street Journal publishes Monday through Saturday, with the “Weekend” print edition on Saturday. Same-day delivery availability depends on your local carrier network. If you don’t receive a paper, report it in the Customer Center as early as possible for redelivery (where supported) or for a subscription credit. Credits usually post within 1–2 business days and are visible in your billing history.

Use “Vacation Hold” to pause delivery for specific dates; choose whether to extend your subscription by the number of paused days or to donate/credit those issues. If you’re traveling domestically for an extended period, you can set a temporary delivery address instead of pausing. For building access or lobby drop-off instructions, add delivery notes in your profile; carriers see those notes on their route devices in many markets.

Digital Access and Troubleshooting

Your WSJ credentials work across WSJ.com, the iOS and Android apps, and most subscriber-only newsletters. If you’re having trouble signing in, first verify your subscription status in the Customer Center and ensure two-step verification codes are arriving (check SMS/email filters). For App Store or Google Play subscribers, use the “Restore Purchase” option in the app if you see a paywall despite an active mobile subscription.

Simultaneous logins from multiple browsers or devices can trigger security checks; if prompted, complete 2SV and consider resetting your password. If your organization provides WSJ access, make sure you’re using the organization-specific activation link (from your employer or university) to link your email; consumer passwords will not override expired enterprise entitlements.

• Clear browser cookies for wsj.com and re-login; ensure third-party blockers allow wsj.com and dowjones.com scripts.
• Confirm your account email in Customer Center matches the email you use in apps; use “Forgot Password” to resync credentials.
• In the mobile app, update to the latest version, then tap Settings → Restore Purchase (for store-billed users).
• If newsletters stop arriving, check the Email Preferences page and safelist @wsj.com senders; review your spam folder rules.
• For paywall issues via social links, ensure you open links while logged in; private/incognito windows may drop your session.

WSJ+, Accessibility, and Special Cases

Active subscribers receive WSJ+ benefits, including member-only events, offers, and experiences. Access WSJ+ from the top navigation after signing in on WSJ.com; eligibility is tied to an active, paid subscription. Event capacity is limited and distributed on a first-come basis; some benefits are country- or city-specific.

WSJ maintains accessibility features on web and apps, including support for screen readers and “Listen to article” audio on many stories. If you require assistance with accessible formats or have trouble navigating with assistive technology, contact support through the Customer Center and note your technology (for example, JAWS 2024 on Windows 11 or VoiceOver on iOS 17) to expedite troubleshooting.

Privacy, Security, and Account Ownership

To manage privacy choices, data requests, or marketing opt-outs, visit the Privacy link in the WSJ.com footer (you’ll see region-specific options for GDPR, CCPA/CPRA, and other local laws). You can download copies of certain account data or request deletion where legally available; identity verification is required to protect your subscription.

For compromised accounts, immediately change your password in the Customer Center, enable two-step verification, and review active sessions. If you see unrecognized charges, contact WSJ Customer Care at 1-800-568-7625; disputed charges are easier to resolve within one billing cycle. For legal notices, Dow Jones & Company (publisher of WSJ, founded in 1889) is headquartered at 1211 Avenue of the Americas, New York, NY 10036, USA.

Pro Tips to Get Faster Resolutions

Have your account number (from any invoice or delivery label), delivery ZIP code, and the last four digits of the payment card ready before you call. When reporting a missed paper, include the exact date and whether you prefer a redelivery or credit. For billing disagreements, take a screenshot of the offer page or email that shows the promotional terms and renewal rate; attach it in chat for faster adjustments.

If you’re switching from a promotional plan, set a calendar reminder 3–5 days before renewal to review your options in the Customer Center. Many subscribers successfully change plans (for example, from Print + Digital to Digital) without canceling outright, preserving continuous access and WSJ+ benefits while controlling costs.