WHOOP Customer Care: How to Get Fast, Effective Support

WHOOP customer care is designed around the membership model: your hardware (WHOOP 4.0 and bands) is supported via in-app help, a comprehensive online Help Center, and region-aware return and warranty processes. Because WHOOP continually updates firmware and app features, the most reliable support path is through the app tied to your account and device serial number. That channel auto-includes diagnostic details that speed up triage.

Below you’ll find precise steps to reach WHOOP, what to prepare to avoid back-and-forth, realistic timelines for returns and replacements, billing and cancellation guidance, and a concise troubleshooting checklist to resolve issues before you open a ticket. Where possible, links and numbers are included; for policy changes, always confirm the latest terms published by WHOOP.

Official WHOOP Support Channels

The fastest way to contact WHOOP is from inside the WHOOP mobile app (iOS or Android). Open the app with the account that’s paired to your strap, go to the Help/Support section (menu › Help or Profile › Support, depending on app version), and choose Contact Support or Submit a request. This captures your device model, firmware, app version, and recent sync logs automatically—information the team typically needs to resolve hardware and data-sync issues.

Outside the app, use the WHOOP Help Center at https://support.whoop.com. The Help Center contains step-by-step articles and provides a webform to open a ticket when you’re not logged into the mobile app (for example, if you lost your phone). WHOOP does not publish a general phone number for customer support; logistics such as RMAs are handled via the app or the Help Center to protect your account and device security.

• In-app support: WHOOP app › Help/Support › Contact Support (fastest for device-linked issues)
• Help Center: https://support.whoop.com (knowledge base + submit a request when out of app)
• Status and updates: Check Help Center announcements for known issues, releases, and fixes

What to Prepare Before Contacting Support

Having the right details ready reduces time-to-resolution significantly. From the app, note your device firmware version (Device › About or Device Details), app version (Profile › About), and your phone OS version. If you’re reporting sync or sensor problems, include the approximate date and time the issue started and any steps you already tried (for example, re-pairing Bluetooth on 2025-07-02 at 08:15).

For orders, returns, and billing, include your WHOOP account email, order number (from your order confirmation email), delivery country, and a clear statement of what you want done (refund, exchange, warranty replacement). If you’re in the EU or UK, specify your region because consumer rights (e.g., 14-day withdrawal period and 2-year statutory conformity) may apply differently than in the U.S.

Common Requests and Realistic Timelines

Returns and withdrawals: In many regions, WHOOP offers a return window that aligns with local law. As a general guide, U.S. customers often see a 30-day return period from delivery, while EU consumers have at least a 14-day right of withdrawal for online purchases. Initiate returns through the app or Help Center to receive an RMA and prepaid label where applicable; unsolicited returns sent without authorization are usually rejected for security reasons.

Warranty and replacements: WHOOP hardware typically carries a limited warranty (commonly 1 year from delivery in the U.S.; EU statutory conformity is often 2 years). After WHOOP confirms a defect, replacement shipments in the U.S. are commonly fulfilled in 2–5 business days; international fulfillment can take 7–10 business days depending on customs. Always ship only to the RMA address issued by WHOOP and include the RMA number on the label and inside the box.

Billing, Membership, and Cancellation

WHOOP is a membership service. Pricing and terms change over time, so verify current plans at https://www.whoop.com/membership. Historically, WHOOP has offered monthly and multi-month commitments and an annual plan; hardware has been included with membership since WHOOP 4.0 launched in 2021. Taxes and shipping vary by country and are displayed at checkout before you confirm payment.

To cancel, manage your membership from within the app (Account › Membership or Billing) or by submitting a request via the Help Center if you cannot access the app. In most cases, when you cancel, service continues through the end of your current billed term, and partial-period refunds are not issued unless required by local law. If you’re considering a break, ask support about any available pause options and how they affect data continuity and your renewal date.

Shipping, Returns, and RMA Best Practices

Never mail your strap or battery pack to a corporate address without an RMA label; packages without an RMA are usually refused and cannot be traced to your account. When WHOOP issues an RMA, you’ll receive a prepaid label (where available) or instructions for tracked shipping. Keep the drop-off receipt and tracking number until the case is closed and any refund or replacement is confirmed.

Before shipping, back up your data by syncing the app, then unpair the device from Bluetooth, and follow any factory-reset steps provided by support. Remove the band, clean the sensor area, and pack the device securely. Place the RMA number on the outer label and inside the box. If you’re outside the U.S., ask support how the package should be declared (e.g., “Warranty Return—No Commercial Value”) to minimize customs delays.

Data Privacy and Security Requests

WHOOP allows members to request access to, export, or delete personal data in accordance with applicable laws (e.g., GDPR in the EU, CCPA/CPRA in California). The most reliable path is to start at https://www.whoop.com/privacy and follow the instructions or links to submit a data request, which will verify your identity to protect your account.

If you are closing your account, submit the data request first if you want an export, then confirm deletion. Note that deleting your account is permanent and removes your training history, metrics, and calibration data. For compliance reasons, some limited records (like transaction logs) may be retained as required by law even after account deletion.

Troubleshooting Checklist Before Opening a Ticket

Many sync and sensor issues can be resolved in minutes with a precise set of steps. Doing the following before you contact support both speeds resolution and gives the team a clean baseline if the problem persists.

• Charge fully: Snap the battery pack onto the strap until the app shows 100% for the device (then recharge the battery pack separately).
• Update firmware: In the app, check Device › Firmware and apply any pending updates; keep the app in the foreground until it completes.
• Reboot and re-pair: Restart your phone, toggle Bluetooth off/on, then in the app remove and re-add the WHOOP device. On Android, remove the WHOOP device from system Bluetooth settings before re-pairing in-app.
• Permissions and battery settings: Ensure the app has Bluetooth, Motion/Activity, and Background Location permissions. On Android, disable battery optimization for WHOOP to allow background sync.
• Fit and sensor check: Wear the strap snug on the wrist or approved alternative site; confirm the green LEDs are on and clean the sensor window with a soft, dry cloth.
• Network sanity: Test on a stable Wi‑Fi connection; if using cellular-only, confirm data is allowed for the app.
• Log the event: Note timestamps when the issue occurs and any error messages—include these notes in your ticket.

Escalations and Special Cases

For safety issues (e.g., overheating battery pack) or damaged equipment on arrival, stop using the device immediately and contact support through the app or the Help Center with photos and a description. Support triages safety-related tickets with priority and will provide next steps, which may include immediate replacement and guidance on safe handling.

If your account email is inaccessible (lost email access or SSO change), open a ticket via https://support.whoop.com and complete identity verification. Provide your full name, last known account email, shipping country, and any order confirmation numbers you still have. WHOOP will advise on secure ways to regain access and protect your data.

Practical Expectations and Response Times

Initial responses to app-submitted tickets are commonly received within 1–2 business days, with resolution time depending on the complexity (billing changes are often same-day; hardware replacements depend on stock and shipping). During major product releases or large firmware rollouts, queues can be longer; checking the Help Center for announcements can save time if your issue is already acknowledged with a posted fix or workaround.

If you haven’t heard back after 3 business days, reply in the same ticket thread to bump the case (avoid opening multiple tickets on the same issue). Include any new details you’ve gathered from the troubleshooting checklist; concise, time-stamped notes help support pinpoint patterns quickly and move to resolution without repeated requests for information.

What to do if my WHOOP stops working?

Site if the sensor lights aren’t turning on the battery might be low charge your Whoop. And try different power sources if it doesn’t start up right. Away.

Does WHOOP have live support?

Unfortunately, we do not have an option to DM you, but you can reach out to our support team via email at [email protected], via phone at 1-833-948-0566, or via live chat in the WHOOP app.

Can I get my money back from WHOOP?

Returns Within 30 Days:
Members can cancel their membership and return their WHOOP device for a full refund (minus shipping costs) within 30 days of receipt. Engraved WHOOP sensors can be returned, but no refunds will be issued for engraving.

Does WHOOP have a lifetime warranty?

Lifetime Warranty
WHOOP is designed to be worn 24/7 — and designed to last. We back our WHOOP devices with a lifetime warranty — meaning if you have any issues or problems, our team will replace your WHOOP device as long as you purchased directly through WHOOP and have an active membership.