Jio WhatsApp Customer Care Number: How to Reach JioCare Quickly and Safely

The official Jio WhatsApp customer care number

The official WhatsApp support for Reliance Jio (JioCare) is available on +91 70007 70007. Save this number in your contacts as “JioCare (WhatsApp)” and send a simple “Hi” to begin. You should see the green verified badge on the WhatsApp Business profile that reads “Official business account,” with the business name “JioCare” or “Reliance Jio Infocomm Limited.” If you do not see verification, do not share any personal data and cross-check via the MyJio app or Jio’s Contact Us page at https://www.jio.com/help/contact-us.

The WhatsApp channel is available 24×7 for automated help (plans, balance, recharges, tracking service requests), with live-agent handoff usually during standard support hours in India. Typical flows support both English and Hindi; many circles also support additional regional languages. If you are contacting Jio on behalf of another number, keep the 10-digit Jio mobile number or JioFiber service ID ready, as the bot may ask for OTP-based verification before it can display or change account-specific details.

How to start and verify a chat on WhatsApp

Start a chat by sending “Hi” to +91 70007 70007 from your registered Jio mobile number (or mention the number you need help with). The bot will greet you with a menu—options typically include recharge, plan details, data/balance, SIM services, JioFiber, international roaming, complaint registration, and order/device support. When prompted, enter the requested option number or type clear keywords like “Balance,” “Recharge 239,” “Port In,” “IR Pack,” or “JioFiber outage.” For account-specific actions, the system may send an OTP to your registered number; enter it only within the verified WhatsApp chat window.

Always verify you are chatting with the official JioCare account. Check for the green tick and review the profile info: business details should show Reliance Jio’s name, category, working hours, and a link to jio.com. Jio will never ask for your UPI PIN, full card details, or passwords on WhatsApp. If you receive payment links, ensure the domain is official (for example, pay.jio.com or jio.com). When in doubt, open the MyJio app and tap “Support” to launch the WhatsApp chat from inside the app—this guarantees you are connected to the correct number.

• Prepaid/postpaid help: Check data balance, validity, current plan, and upgrade options; buy packs like ₹15 data add-on or recharge standard plans (e.g., ₹239, ₹299, ₹749).
• JioFiber: Report outages, check appointment schedules, reschedule installation, view invoice details, or renew plans (e.g., ₹399 monthly entry plan, or higher-speed plans if available in your area).
• Number services: SIM lost/damaged (initiate block), eSIM activation guidance, international roaming packs, call forwarding/deactivation, and VoLTE/5G readiness checks.
• Billing and complaints: Register a service request (SR), obtain a ticket ID via SMS/WhatsApp, and track status; raise billing or network complaints with estimated resolution timelines.
• Orders and devices: Track Jio SIM delivery, JioFiber installation status, JioAirFiber availability checks, and Jio device orders (e.g., JioPhone/JioBook) linked to your number.

Other verified Jio support contacts (for backup and escalation)

If WhatsApp is slow or unavailable, use the official phone lines and channels. From a Jio SIM, dial 198 to register complaints (no charge) and 199 for plan info and general support. From any non-Jio number, call the toll-free line 1800-889-9999 for mobile support. For JioFiber, the commonly used toll-free line is 1800-896-9999. You can also raise and track tickets via the MyJio app (Support → Troubleshoot or Live Chat) or on the web at https://www.jio.com. For quick social support, contact @JioCare on X (Twitter) via direct message with your masked details (never post full numbers or order IDs publicly).

Jio’s registered corporate campus is Reliance Corporate Park, Thane–Belapur Road, Ghansoli, Navi Mumbai, Maharashtra 400701, India. For store-based help—SIM replacement, KYC, eSIM QR activation, or device pickups—use the Store Locator in the MyJio app or https://www.jio.com/locate-us to find the nearest Jio Store with hours and contact details. Always carry a valid ID (Aadhaar, Passport, or equivalent) for SIM-related services; fees for SIM replacement or physical-to-eSIM conversion, if applicable in your circle, are displayed at the store and in the app.

• Mobile support (Jio SIM): 198 (complaints), 199 (info), 1800-889-9999 (toll-free from other networks)
• JioFiber support: 1800-896-9999 (installation, billing, outages, relocation)
• Official websites and apps: https://www.jio.com and the MyJio app (iOS/Android) for plans, billing, support tickets
• Social care: @JioCare on X (Twitter) for private messaging with ticket follow-ups
• Corporate address: Reliance Corporate Park, Ghansoli, Navi Mumbai 400701

Tips to get faster resolution on WhatsApp

Start the chat from your registered Jio number and keep key identifiers handy: your 10-digit Jio number, JioFiber service ID (e.g., +91-XXXXXXXXXX or JioFiberXXXXXXXX), installation/order number, recent recharge amount and date, and your full address for broadband issues. Provide a concise problem statement up front (for example: “Frequent call drops in PIN 560001 since 12 Aug 2025; 4G/5G bars fluctuate; VoLTE on; device model iPhone 13, iOS 17.5.1”). Specifics help the bot route you to the right flow or a human agent faster.

Always ask for and note your Service Request (SR) or complaint ticket ID; Jio typically prefixes these with “SR” followed by digits. If you’ve already tried standard fixes (reboot device/router, reseat SIM, reset network settings, change router channel), list them to avoid repetitive steps. For JioFiber, attach speed test screenshots (preferably from a wired test or 5 GHz Wi‑Fi), modem light status, and outage timestamps. If the estimated resolution time lapses, reply to the same WhatsApp thread with “Update on SRxxxxxxxxxx” to nudge an escalation.

Security, privacy, and payments

Only chat with the verified JioCare account (green tick) on +91 70007 70007. Jio does not ask for UPI PINs, full card numbers, CVV, or passwords on WhatsApp. OTP requests are only for confirming your identity or completing a specific action that you initiated; never share OTPs over a non-verified chat. For payments, prefer the MyJio app or official domains such as pay.jio.com and jio.com; verify the URL, HTTPS padlock, and domain spelling before proceeding.

If a payment fails during a recharge or bill payment, retain the transaction reference (bank UTR/UPI reference) and the timestamp shown in MyJio or your bank app. Most reversals are processed automatically by the bank/payment gateway; if funds do not reflect within the standard banking turnaround time, raise a ticket on WhatsApp with the reference number and a masked screenshot showing the amount, date, and last four digits of the instrument.

Troubleshooting common issues with the WhatsApp channel

If you do not receive replies, ensure your WhatsApp is updated, your internet connection is stable, and that you are messaging the verified +91 70007 70007 number. Sometimes high load can delay responses; sending multiple repeated messages can push your query back in queue. If the bot gets stuck, type “Menu” or “Agent,” or close and reopen the chat. When the account requests an OTP but you do not receive it, check whether the target number has SMS DND restrictions or poor network; retry after toggling Airplane mode or moving to a better coverage area.

For porting (MNP) or SIM loss cases where time is critical, contact 198 or visit a Jio Store with ID proof rather than waiting on WhatsApp. For JioFiber outages affecting multiple neighbors, mention that it is an area outage with your PIN code; this helps the system correlate multiple reports and fast-track a network-side fix.