What Is “FCA Customer Care”? A Practical, Expert Guide

“FCA customer care” most commonly refers to the customer support functions of the former Fiat Chrysler Automobiles (FCA) group, which merged with PSA Group in 2021 to form Stellantis. In practice, that means customer service for brands such as Chrysler, Dodge, Jeep, Ram, Fiat, Alfa Romeo, Mopar, and connected services like Uconnect in North America. It covers questions about warranties, recalls, repairs, roadside assistance, connected features, and owner account issues.

In the United Kingdom and the European financial sector, “FCA customer care” can also be interpreted as the consumer-facing helpline of the Financial Conduct Authority (FCA), the UK regulator for financial services. The FCA (regulator) gives guidance to consumers, maintains the Financial Services Register, and directs unresolved disputes to the Financial Ombudsman, but it does not usually handle individual compensation claims itself. The correct meaning depends on your context—automotive vs. financial services.

FCA (Fiat Chrysler Automobiles, now Stellantis) Customer Care: What It Covers

Within Stellantis, support is brand-led. Each marque (Chrysler, Dodge, Jeep, Ram, Fiat, Alfa Romeo, Mopar) runs its own Customer Assistance Center for model-specific questions, warranty verification, parts availability, connected services, owner portal access, and goodwill review. Typical coverage includes Basic Limited Warranty (commonly 3 years/36,000 miles on many U.S. models; always verify your warranty booklet), Powertrain Limited Warranty (commonly 5 years/60,000 miles for many gasoline vehicles; diesel and commercial applications can differ), corrosion, emissions, and roadside assistance terms tied to model year and vehicle line.

Customer care agents can open a case, document repair history, coordinate with dealers, and—when justified—request technical escalation or field support. They also guide you through safety recalls and service campaigns. Official recall status is always VIN-specific; owners can check via the U.S. National Highway Traffic Safety Administration (NHTSA) database at https://www.nhtsa.gov/recalls, which is the most authoritative federal source for U.S. vehicles.

For connected services (Uconnect/telematics), customer care can assist with account linking, subscription status, feature activation (remote start/lock on equipped models), over-the-air update questions, and head-unit troubleshooting. Owners often get the fastest resolution by pairing a documented dealer diagnosis with a case number from brand support; this combination lets the brand, dealer, and supplier collaborate efficiently on software or hardware concerns.

How to Contact FCA Automotive Support (North America)

Have these items ready before calling: full VIN (17 characters), current mileage, dealership name and city, repair order numbers and dates, a concise timeline of symptoms, and any photos/videos of the issue. If you’ve moved since purchase, confirm your mailing address so recall or case correspondence reaches you.

Below are commonly used U.S. brand contacts. These numbers route to the respective Customer Assistance Centers or dedicated care lines. For Canada or other regions, use the brand’s local “Contact Us” page to obtain country-specific details.

• Chrysler Customer Assistance (U.S.): 1-800-247-9753 — https://www.chrysler.com
• Dodge Customer Assistance (U.S.): 1-800-423-6343 — https://www.dodge.com
• Jeep Customer Assistance (U.S.): 1-877-IAM-JEEP (1-877-426-5337) — https://www.jeep.com
• Ram Trucks Customer Assistance (U.S.): 1-866-RAM-INFO (1-866-726-4636) — https://www.ramtrucks.com
• FIAT Customer Care (U.S.): 1-888-CIAO-FIAT (1-888-242-6342) — https://www.fiatusa.com
• Alfa Romeo Customer Care (U.S.): 1-844-ALFA-USA (1-844-253-2872) — https://www.alfaromeousa.com
• Mopar (Parts, Service, Owner Resources): 1-800-399-2668 — https://www.mopar.com
• Uconnect Care (Connectivity/Telematics): 1-877-855-8400 — https://www.driveuconnect.com
• Stellantis North America HQ (mailing address): 1000 Chrysler Drive, Auburn Hills, MI 48326-2766, USA — https://www.stellantis.com

If your vehicle is currently at a dealership, ask the service advisor to document findings on a repair order, including diagnostic codes and steps performed. When you call the brand line, request a case number and provide the dealer’s details. This helps ensure all parties see the same history and that any next steps—such as engineering review, part sourcing, or goodwill consideration—are traceable.

Escalations, Recalls, and Dispute Resolution (U.S.)

For safety recalls, always verify by VIN using NHTSA’s database at https://www.nhtsa.gov/recalls. NHTSA’s Vehicle Safety Hotline is 1-888-327-4236 (TTY: 1-800-424-9153). If a dealer has no parts yet for an open recall, ask to be placed on the parts waitlist and request written confirmation (service appointment notes or a parts order reference). Keep receipts if you’ve suffered out-of-pocket costs due to a recall-related condition—reimbursement may be possible when a campaign provides for it and you meet the documented time frames.

If repeated repair attempts fail for the same substantial defect within your state’s lemon-law period, consult your state’s statutes and any dispute resolution program referenced in your warranty booklet. Many automakers, including Stellantis brands, reference third-party arbitration options; availability and program names vary by model year and jurisdiction. As a rule of thumb, bring a complete file: purchase/lease agreement, all repair orders, correspondence, and a log of downtime and loaner use.

For technical service bulletins (TSBs) or software updates, a dealer’s service department can check by VIN using the manufacturer’s internal systems. TSBs are not recalls, but they can authorize specific fixes under warranty terms. If you are out of warranty, ask for a written estimate first; sometimes goodwill or customer loyalty assistance can offset costs, especially when the issue is known and the vehicle is near warranty boundaries.

FCA (UK Financial Conduct Authority) Customer Contact for Consumers

In the UK, the Financial Conduct Authority (FCA) regulates financial services and provides consumer guidance. It maintains the Financial Services Register, where you can check if a firm or individual is authorized, verify a Firm Reference Number (FRN), and review permissions and disciplinary history. The FCA does not generally award redress to individual consumers; instead, it informs you of your rights and points you to the correct complaint route.

If you have a complaint about a bank, insurer, lender, broker, or adviser, complain to the firm first. If unresolved after 8 weeks (or you receive a deadlock letter), you can usually escalate to the Financial Ombudsman Service (FOS). The FCA’s helpline can explain process steps, warn about scams, and confirm a firm’s regulatory status.

• FCA Consumer Helpline (UK): 0800 111 6768 (freephone, UK) — alternative: 0300 500 8082
• Website and Register: https://www.fca.org.uk — Financial Services Register: https://www.fca.org.uk/firms/financial-services-register
• Postal address: Financial Conduct Authority, 12 Endeavour Square, London E20 1JN, United Kingdom
• Financial Ombudsman Service (for unresolved complaints): 0800 023 4567 — https://www.financial-ombudsman.org.uk
• Action Fraud (to report suspected financial scams in the UK): 0300 123 2040 — https://www.actionfraud.police.uk

Before calling, gather precise details: firm name and trading name, FRN (if known), dates of contact, policy or account numbers, and a clear summary of what you were told or sold. If you suspect a clone-firm scam, compare the contact details you were given with the official listing on the FCA Register and report discrepancies immediately.

Bottom line: in automotive contexts, “FCA customer care” points to Stellantis brand support for vehicles; in UK financial contexts, it references the Financial Conduct Authority’s consumer guidance team. Identify your context first, then use the appropriate contacts above to get the fastest, most accurate help.

What is the full form of FCA in Customer Service?

Welcome to the Financial Conduct Authority
We enable a fair and thriving financial services market, for the good of consumers and the economy.

What is FCA for Jeep?

FCA, or Fiat Chrysler Automobiles, is the parent company that oversees the full Alfa Romeo, Chrysler, Dodge, RAM, FIAT, and Jeep brands.

How do I contact Chrysler with a problem in the US?

HERE WHEN YOU NEED US

1. Chrysler, Dodge, Jeep® and Ram. 1-800-521-2779. chrysler.rsahelp.com.
2. FIAT® 1-888-242-6342. Fiat.rsahelp.com.
3. Alfa Romeo. 1-844-253-2872. alfaromeo.rsahelp.com.

What is FCA called?

Fiat Chrysler Automobiles – Wikipedia.