What is Digicel’s customer care toll‑free number?

The short answer

In most Digicel mobile markets, the toll‑free number for Customer Care is 100 when dialed from a Digicel handset. Calls to 100 are free from your Digicel mobile, available 24/7, and connect you to the interactive voice menu (with the option to speak to an agent). This applies widely across Digicel’s Caribbean and Central American operations.

If you’re using a Digicel SIM and 100 does not connect (for example, in some Pacific markets or during network migrations), check your SIM’s welcome SMS or the “Help/Support” section of the MyDigicel app for the local short code. Short codes are country‑specific and may vary by service (mobile vs. home internet/TV).

Why there isn’t a single global toll‑free number

Digicel operates as a group of national carriers. Each market—Jamaica, Trinidad & Tobago, Barbados, Haiti, Guyana, and others—runs its own customer care platform and often its own IVR tree, hours for specialized teams, and escalation paths. Because of this, Digicel publishes market‑specific contact details rather than one universal, toll‑free PSTN number.

The short code 100 is standardized across many markets because it routes within the Digicel mobile network and can be zero‑rated (free). However, if you call from another network, a landline, or while roaming on a non‑Digicel partner, you’ll usually need the market’s published geographic or national toll‑free number, which differs by country and may carry charges if dialed from outside the Digicel network.

Most common toll‑free short codes you’ll see

These short codes are the ones Digicel commonly uses across its footprints. Your exact options can differ by country and product (mobile vs. home/broadband). Always verify inside the MyDigicel app or on your country’s official Digicel website.

• 100 — Mobile Customer Care (toll‑free from a Digicel mobile in most Caribbean and Central American markets).
• 123 — Customer Care in several Pacific markets (common but not universal; check your local market page or SIM welcome SMS).

If neither 100 nor 123 connects, open the MyDigicel app, tap Support/Help, and look for “Call us” or “Contact.” The app detects your SIM’s country automatically and shows the correct phone options for that market.

Calling from another network, a landline, or while abroad

When you are not on the Digicel mobile network (e.g., using another carrier’s phone, a landline, or you are overseas), the 100 short code will not work. In these cases, each Digicel market publishes a standard phone number that you can dial. Calls to those numbers may be toll‑free nationally, but calling them from a different network or from overseas will usually incur charges based on your provider’s rates.

To find the correct number fast, visit www.digicelgroup.com, select your country, then go to Support or Contact Us. You can also use the MyDigicel app over Wi‑Fi by signing in with your Digicel number; the app will display your market’s external contact options, including a standard telephone number suitable for landlines and non‑Digicel mobiles.

Service hours, languages, and what to have ready

General mobile Customer Care via 100 is typically available 24 hours a day, 7 days a week. Specialized teams—home internet/TV, business accounts, number porting, fraud, or device repairs—may keep business hours (for example, 08:00–20:00 local time on weekdays, with reduced weekend coverage) that vary by country. If you reach the main line after‑hours, the IVR often lets you log a ticket for the next available shift.

For the fastest resolution, have these details on hand before you call: your Digicel number, the last top‑up or bill payment amount and date, the SIM or account PIN (if you set one), the device make/model and software version, and any error codes or screenshots. For home services, also have your account number (as shown on your bill) and the modem/router MAC or serial number (printed on the sticker).

Practical tips to reach the right team quickly

From a Digicel mobile, dial 100 and follow the voice prompts for your issue category (billing, data/voice/SMS, SIM or PUK, roaming, handset support, or home internet/TV). Many IVR trees allow you to press 0, say “agent,” or choose “Something else” to reach a live representative, but the quickest route is to select the closest category so you land with the specialist queue.

If your phone cannot place calls, use the MyDigicel app’s live chat (over Wi‑Fi). You can also message your market’s verified social pages—look for the blue check mark—and include your account number and a callback number in your first message. Do not share full credit card details or full ID numbers over social channels; support will only ask for partial verification data.

How to confirm the correct number for your country in under a minute

Because external (landline/other‑network) numbers differ by market and may change, use the official sources below. This method works whether you’re at home or roaming abroad.

• MyDigicel app: Open the app, tap Support/Help > Contact Us. The app geo‑targets to your SIM and shows the correct call options (short code and external number) for your market.
• Website: Go to www.digicelgroup.com, select your country, then open Support or Contact. Bookmark the page so you have the latest number if you’re traveling or switching phones.

If you are still unsure, send a brief text from your Digicel number to a friend asking them to dial 100 and request a callback from Customer Care. Agents can usually return calls to the number on file after verifying your account.

Bottom line

For most customers: dial 100 from your Digicel mobile—toll‑free and typically 24/7. If you’re calling from a different network or a landline, or you’re overseas, get your market’s published external number via the MyDigicel app or your country page on www.digicelgroup.com to ensure you use the correct line and understand any applicable calling charges.

What is the Whatsapp number for Digicel Jamaica?

Prepaid and Postpaid mobile customers are qualified to receive Promotional Offers and Notifications. Prepaid and Postpaid mobile customers will receive a “Whatsapp” message from the Platform’s verified number which is :- 1-868-360-3434. This is the sole number associated with Digicel’s Whatsapp Channel Platform. 5.

How do I get my Digicel phone number?

Please note that to check your Digicel mobile number, dial *100# and send. This will display your phone number.

Is Digicel a US company?

Launched in Jamaica in 2001, Digicel is a privately held telecommunication services company operating across 31 markets in the Caribbean, Central America and the Asia-Pacific region in 2021.

How do I call Digicel from the USA?

Contact Us

1. Email Support: [email protected].
2. Phone Number: 1-888-880-6842.
3. Business Hours. Monday to Saturday 9:00 AM to 6:00 PM EST.