Wema Bank Customer Care Number: How to Reach Support Quickly and Safely

Wema Bank, founded in 1945 and widely recognized as Nigeria’s oldest indigenous bank, operates a 24/7 contact center to support retail, SME, and corporate customers. If you need to resolve card issues, dispute a transaction, reset e-channel access, or get product information, the fastest route is to call the bank’s dedicated customer care lines or use its verified digital channels.

This guide provides the key phone numbers and contact options that Wema Bank and ALAT by Wema make available, plus practical tips on the best times to call, what to have ready before you speak to an agent, and how to keep your account secure throughout the process. Where possible, we include exact details and direct links so you can verify information on official pages.

Official Wema Bank Customer Care Numbers and Channels

Wema Bank’s contact center (often branded around the bank’s “Purple” identity) runs 24/7. Calls are generally billed at your network’s standard voice rates. If you are dialing from outside Nigeria, use international formats with +234 and drop the leading zero on local numbers. For the latest updates, verify on the bank’s website: https://www.wemabank.com/contact-us/.

ALAT by Wema (the bank’s fully digital platform launched in 2017) maintains separate support lines and email for app-related or virtual card queries. If your issue is specifically about the ALAT app or an ALAT virtual card, contact ALAT support directly for faster resolution.

• Wema Bank (general customer care, 24/7): +234 803 900 3700
• Wema Bank (Lagos landline/switchboard): +234 1 277 8600
• ALAT by Wema (phone): 0700 2255 2528 (0700-CALL-ALAT)
• Wema Bank (email): [email protected]
• ALAT by Wema (email): [email protected]
• Web: https://www.wemabank.com and https://alat.ng
• USSD for quick self-service: *945# (on your registered mobile line)
• Verified social handles: @wemabank (X/Twitter, Facebook, Instagram); ALAT by Wema: @alat_ng (X/Twitter)

When to Call and What It Costs

Support is available 24 hours a day, 7 days a week, including public holidays. For the shortest wait times, avoid Monday mornings and the first business day after public holidays. Many customers experience faster pickup midweek (Tuesday–Thursday) between 08:00–11:00 and 19:00–21:00 WAT.

Calls to mobile numbers are billed at your network’s normal rates; calls to Lagos landlines (+234 1…) typically follow local call tariffs. If you are calling from abroad, your international carrier’s rates apply. If you need a cost-free option, consider emailing the bank or using in-app chat (ALAT) and expect a response within typical service windows.

ALAT by Wema Support vs. Main Wema Bank Support

Use ALAT support for issues related to the ALAT mobile app (onboarding/verification), ALAT virtual or physical cards, ALAT savings goals, and in-app transfers. The dedicated ALAT line 0700 2255 2528 and the email [email protected] are optimized for app troubleshooting and can review mobile logs/screenshots when needed.

Use the main Wema Bank contacts for branch-based accounts, debit/ATM card PIN resets, POS disputes, cheque/clearing queries, SME/corporate internet banking, and general complaints. If you start with the wrong channel, agents usually redirect you, but you’ll save time by choosing the right one from the start.

What to Have Ready Before You Call

Having the correct details on hand speeds up verification and resolution. Keep your 10-digit NUBAN account number, the exact amount/date/time of any disputed transaction, and the last four to six digits of the card involved (not the full card number). For identity verification, agents may ask for your full name as on the account, date of birth, and possibly your registered address or email.

Do not share confidential authentication data such as your full card PAN, full card PIN, full BVN, one-time passwords (OTPs), or the three-digit CVV on the back of your card. No legitimate Wema Bank or ALAT staff member will ask for an OTP or your complete PIN on a call, email, chat, or social media.

Stay Safe: Verify the Agent and Protect Your Data

Always initiate contact using phone numbers and links published on Wema Bank’s official website or verified social handles. If you receive an unsolicited call claiming to be from the bank, hang up and call back using one of the official numbers listed above. When in doubt, use the contact page to cross-check: https://www.wemabank.com/contact-us/.

If you suspect fraud on your account, first block or restrict your card via USSD (*945#) or the ALAT app, then call support. Early action—ideally within minutes of noticing suspicious activity—improves the chances of blocking additional transactions and filing a timely dispute.

• Never disclose OTPs, full PINs, full card numbers, or CVV to anyone—over the phone, email, chat, or social media.
• Call back using the official numbers if you receive an unsolicited “bank” call asking for sensitive data.
• Type website addresses manually (wemabank.com, alat.ng) rather than clicking unknown links.
• Use only verified handles: @wemabank and @alat_ng. Beware lookalike accounts with extra characters.
• If a card is compromised, immediately block it via *945# or the ALAT app, then contact support to raise a dispute.

Faster Alternatives to Calling: USSD and Digital Help

For routine tasks—balance checks, transfers, card blocking, mini statements, or airtime/data purchase—dial *945# on your registered line. USSD works without mobile data and typically completes transactions in seconds. It’s the fastest way to stop a card if it’s lost or compromised.

ALAT users can use in-app chat and self-service flows for password resets, statement downloads (PDF), card activation, and virtual card management. For documentary requests (e.g., stamped statements), email support is often more efficient, as you can attach requirements and receive documents in reply.

Escalation and Complaint Timelines in Nigeria

For disputed transactions (e.g., card debits without cash), report immediately and obtain a complaint reference number during your call or email. Under consumer protection rules commonly applied in Nigeria’s banking sector, banks are expected to acknowledge complaints promptly (often within 24 hours) and resolve within standard timeframes—frequently within 5 to 15 business days for card disputes and up to 30 days for complex cases. Timelines may vary based on scheme/network investigations and the specifics of your case.

If you do not receive resolution within the advised window, escalate within Wema Bank by replying to your original ticket or using the contact page with your reference number and all supporting details. If still unresolved after the bank’s final response or regulatory timelines, you may escalate to the Central Bank of Nigeria (CBN) through its consumer complaints channels as guided on the CBN website (https://www.cbn.gov.ng).

Key Links and Final Checks

Before you call, verify the numbers and emails on Wema Bank’s official page: https://www.wemabank.com/contact-us/. For ALAT, see https://alat.ng and its Help/Contact pages. This ensures you’re using current, legitimate channels and reduces your exposure to phishing or impersonation attempts.

Summary: save these now for quick access—Wema Bank: +234 803 900 3700, +234 1 277 8600, [email protected]; ALAT by Wema: 0700 2255 2528, [email protected]; USSD: *945#. Use verified handles (@wemabank, @alat_ng), never share OTPs or PINs, and act quickly to block cards and log complaints when needed.

How to contact Access Bank customer care on WhatsApp number Nigeria?

Please feel free to reach us on any of the following channels, providing your transaction amount and beneficiary details where applicable.

1. Complaints – Complaint/Enquiry/Service/Resolution Form.
2. Email – [email protected].
3. Social Media – Facebook, Instagram, Twitter.
4. WhatsApp Banking – 09090901901.

Which country uses Wema Bank?

of Nigeria
Wema Bank Plc is a Nigerian commercial bank. It is licensed by the Central Bank of Nigeria; the regulator of the nation’s banking sector.

How do I contact Wema Bank customer care?

1. Help Desk.
2. +234-803-900-3700.
3. +234-01-277-7700-9.
4. 07000PURPLE (07000787753)
5. [email protected].
6. CHAT WITH US ON WHATSAPP – 09044411010.

How do I contact ALAT customer care?

You can also inform us by calling 0-7000-PURPLE, 080-3900-3700, or by sending an SMS to 0705-111-2111. Register your card details. Only enter your card details on secure sites – check the web address begins with ‘https’ and that there’s an unbroken padlock symbol in the browser address bar.