We Energies Customer Care: A Complete, Practical Guide

How to reach We Energies Customer Care

Phone lines and hours

For residential and small-business billing questions, service requests, or account support, call We Energies Customer Care Monday–Friday, 7:00 a.m.–7:00 p.m. Central Time. Emergencies are handled 24/7 on dedicated lines. You’ll need either your account number (shown on your bill) or the service address to pull up details faster.

Customers in the Milwaukee area can use a local number, while callers from elsewhere can use a toll-free line. For accessibility, use Wisconsin Relay by dialing 711 and asking the operator to connect you to the appropriate number below.

• Customer Care (Milwaukee area): 414-221-2345
• Customer Care (all other areas): 800-242-9137
• Report/track electric outages (24/7): 800-662-4797
• Gas leak or gas emergency (24/7): 800-261-5325
• Website and online account: https://www.we-energies.com

Digital channels

Create or sign in to your online account to view bills, set up AutoPay, enroll in paperless billing, make same‑day payments, and start/stop/transfer service. Online requests typically process faster than mailed forms, and you’ll receive confirmation numbers you can reference if you need to follow up by phone.

Outage information is available via the online outage map, including estimated restoration times when available. Bookmark the outage page at https://www.we-energies.com/outage for storm events. For service alerts and safety updates, We Energies also posts active updates on its official social media channels linked from the homepage.

Outages, emergencies, and safety

Electric outages and downed lines

If your power is out and your neighborhood appears dark, report the outage at 800-662-4797 or online. If you see a downed power line, stay at least 25 feet away, keep others clear, and call 911 first, then report to We Energies. Treat every line as energized—do not attempt to move it with objects or vehicles.

During severe weather, restoration efforts prioritize safety, critical facilities (hospitals, emergency services), and circuits affecting the greatest number of customers. Outage maps are updated periodically as crews assess damage. If you depend on electrically powered medical equipment, plan for backup power and notify Customer Care to have a medical note on file.

Gas leaks and carbon monoxide

If you smell natural gas (rotten egg/mercaptan odor), hear a hissing sound near a gas line, or suspect a leak, leave the area immediately without using switches, phones, or lighters. From a safe location, call 800-261-5325 or 911. We Energies responds to gas emergencies 24/7 at no charge. Do not return until responders clear the site.

Install and test carbon monoxide detectors per manufacturer instructions. If a CO alarm sounds, move outside and call 911. Annual appliance maintenance and proper ventilation significantly reduce CO risk; We Energies’ website has seasonal safety checklists and appliance care tips.

Billing, payment options, and timelines

Ways to pay and manage your bill

We Energies supports several secure payment channels: online via your account (bank transfer, credit/debit via third‑party processor), AutoPay (bank draft), pay-by-phone using the automated system, mail, and authorized payment locations. Card payments may include a third‑party convenience fee disclosed before you confirm.

Paperless billing and alerts reduce mail delays and help you track due dates. Budget Billing (also called an average payment plan) spreads seasonal usage costs across the year to stabilize monthly payments—useful for homes with high winter gas usage or summer electric peaks.

• Enroll in AutoPay and Paperless Billing from your online dashboard in under 5 minutes.
• View 24 months of bill history and download statements for expense records or tax prep.
• Schedule one-time or recurring payments and receive confirmation numbers instantly.
• Find authorized payment locations via the “Pay in person” tool for same‑day receipt posting.
• Set high-usage or past-due alerts by email/SMS to avoid missed due dates.

Due dates, posting, and fees

Bills are generally due at least 21 days from the issue date. Electronic payments from a bank account typically post the same or next business day; mailed checks vary with postal time. If your bill is past due, contact Customer Care before the due date to set a payment arrangement and avoid collection activity. Disconnection and reconnection charges, if applicable, are governed by Public Service Commission of Wisconsin (PSCW) rules; a representative can quote current amounts before you commit.

Name or address changes, tax-exempt updates (for businesses), and landlord/tenant billing arrangements can be handled online to reduce paperwork and ensure your account profile matches how you intend to be billed.

Start, stop, or transfer service

Starting new service

Submit a start-service request 3–7 days before your move-in date to ensure timely activation. You’ll be asked for your service address, start date, contact details, and identification (such as the last four digits of your Social Security number or another acceptable ID). In some cases, a security deposit may be assessed under PSCW guidelines based on credit history or prior utility balance; representatives can provide the exact amount and options for waiver or installment.

If meters are inaccessible (locked rooms, gates, dogs), note access instructions to avoid delays. For new construction or meter set requests, allow additional lead time and coordinate with your contractor; inspections and code compliance must be completed before energization.

Stopping or transferring service

To stop service, provide at least 2 business days’ notice and a forwarding address for your final bill or refund. For transfers within the We Energies service area, a single request can close your old account and start the new one on the same day, avoiding duplicate deposits when eligibility criteria are met.

Landlords can use landlord agreements to keep service on between tenants, preventing freeze damage or safety issues. These can be initiated online with property addresses and contact information.

Payment assistance and consumer protections

Energy assistance and arrears help

Income-qualified customers may receive heating and electric assistance through the Wisconsin Home Energy Assistance Program (WHEAP), funded by LIHEAP. Apply early in the season; awards are limited and based on income, household size, and energy costs. Start at homeenergyplus.wi.gov for eligibility and county agency contacts.

We Energies can also set up payment arrangements, deferred payment plans, and—when available—arrearage management or forgiveness programs tied to on‑time payments. If you’re behind or anticipate hardship, call before the due date; more options are available when you act early.

Medical, winter, and consumer rights

Wisconsin’s winter disconnection moratorium runs roughly November 1 through April 15 for residential heating service; eligibility is defined by PSCW rules. This does not erase balances, so continue to pay what you can and formalize a plan to avoid large spring balances.

If someone in your household has a serious medical condition affected by utility service, ask Customer Care about medical certifications from a licensed health professional; temporary holds may be available while you arrange payment. For formal complaints or appeals, contact the PSCW Consumer Affairs line—details are posted at psc.wi.gov.

Business customers and energy management

Account support and pricing

Small and mid-size businesses can use the main Customer Care numbers to discuss rate options, tax-exempt status, and multi-site billing. Have your federal EIN and resale or exemption documentation ready, if applicable. Billing cycles, demand charges (for larger electric loads), and seasonal patterns can influence costs; a representative can walk through your usage profile and available tariffs.

For new facilities or expansions, engage early for service requirements, transformer sizing, and meter needs. Service upgrades or relocations often require permits and scheduling with municipal inspectors; early coordination avoids delays and rush charges.

Efficiency and rebates

Reducing peak usage can materially lower electric bills, especially for accounts with demand charges. Consider staggered start-ups for large motors, LED retrofits, and HVAC tune-ups. Focus on projects with paybacks under three years first; many qualify for prescriptive or custom incentives through Focus on Energy (focusonenergy.com) in Wisconsin.

Track interval usage data through your online account or request Green Button data exports for third-party analytics. Establishing internal KPIs (kWh per unit produced, kW per occupied square foot) helps verify savings after projects are implemented.

Company facts and where to find them

Service area and scale

We Energies provides electric and natural gas service across southeastern Wisconsin and parts of Michigan’s Upper Peninsula. As part of WEC Energy Group (NYSE: WEC), the utility serves roughly 1.1 million electric customers and about 1.1 million natural gas customers through regulated subsidiaries. The brand “We Energies” has been in use since the early 2000s, reflecting the combined operations of Wisconsin Electric Power Company and Wisconsin Gas LLC.

Reliability, safety, and customer affordability are regulated by the Public Service Commission of Wisconsin. Formal rate cases, tariff documents, and performance metrics are publicly filed and can be accessed through PSCW dockets or via links on the We Energies website.

Addresses and official resources

Corporate headquarters: 231 W. Michigan St., Milwaukee, WI 53203. This is not a public walk‑in payment office; use authorized payment locations listed at we-energies.com for in-person payments that post the same day. For mailed payments and correspondence, follow the remit-to or contact addresses printed on your current bill to ensure proper routing.

Bookmark these core resources: We Energies home (we-energies.com), Outage Center (we-energies.com/outage), Safety (we-energies.com/safety), and Assistance options (we-energies.com/assistance). Keep the key phone numbers handy: 414-221-2345 or 800-242-9137 for Customer Care, 800-662-4797 for outages, and 800-261-5325 for gas emergencies.

Is We Energies 24 hour customer service?

Business customers: 800-714-7777 • Weekdays, 8 a.m. to 5 p.m. Messages: Read messages about your account, including changes to rates and programs. Account summary: Compare this month’s summary to the previous month and year.

How late can you be on your electric bill before they shut it off in Wisconsin?

Although it is illegal for your Wisconsin utility company to shut off your utilities during the winter season from November 1st – April 15th, you risk disconnection if you cannot pay your current bill, plus your overdue amount, in full by April 15th.

Is Entergy 24 hour customer service?

Report an outage or emergency – Representatives are available 24 hours a day, 7 days a week. Residential Customer Service – Monday through Friday 7 a.m. to 7 p.m. Business Customer Service – Monday through Friday 8 a.m. to 5 p.m.

Is Wisconsin electric power the same as WE energy?

We Energies is the trade name of Wisconsin Electric Power Co. and Wisconsin Gas LLC, subsidiaries of WEC Energy Group.