VFS Global Customer Care Number: How to find the correct helpline quickly and safely

There is no single global number—here’s the official way to get the right one

VFS Global does not operate a universal, one-size-fits-all customer care phone number. Helplines are country- and mission-specific because operating hours, languages, and services vary by the country you’re applying from and the destination country. The only reliable way to obtain the correct customer care number is through the official VFS Global website for your specific visa application.

Use the official portal to locate the helpline tied to your application centre. The customer care number you’ll see there is the one your case handlers can actually use to access appointment information, payment records, and application centre schedules for your location.

• Go to the official site: https://visa.vfsglobal.com (primary portal) or https://www.vfsglobal.com/en/individuals/contact-us.html (contact directory).
• Select your country of residence and the country you are applying to (destination).
• On the resulting country page, open “Contact us” or “Help” from the top navigation menu.
• Note the published “Helpline” phone number, working hours, and supported languages for your location.
• Also copy the official email/webform link shown on that same page; some locations prefer written queries.
• Cross-check the number against your appointment confirmation email/SMS from VFS Global.

Where the number appears in your documents

After you book an appointment or pay for services, VFS Global emails you a confirmation containing your appointment details, reference number, and the correct “Contact us” information for your location. In many countries, the helpline number is printed on the appointment PDF and in the footer of the confirmation email. If you opted for SMS updates, the sender ID and callbacks often reference the same local contact details.

If you used a travel agent or employer to coordinate your visit, always verify the helpline they provide against the official VFS Global website. Third-party lists and blog posts frequently show outdated numbers after tenders switch or call centre vendors change. The number on your VFS confirmation or on the country-specific VFS page is the authoritative source.

What VFS customer care can and cannot do

VFS Global provides administrative support: booking or changing appointments, explaining document checklists for the application centre, payment troubleshooting, premium service information (e.g., SMS updates, courier return), and directions or hours for your visa application centre (VAC). They can also help you raise a service ticket if you need a receipt reissue, name correction on a booking, or guidance after a failed online payment.

VFS Global does not make visa decisions and cannot influence processing speed. For most governments, they cannot disclose confidential case assessments or provide legal immigration advice. If your application is already lodged, status updates often mirror what you see in tracking tools provided by the destination government or by VFS’s tracking page. For decision-related escalations, VFS customer care will typically direct you to the embassy/consulate or to the official government visa enquiry channel listed on your country page.

Alternatives to calling: webforms, email, and chat

Many locations prefer written queries. On your VFS country page, look for a “Contact us” webform; submitting via the form routes your case to the correct team using your country/mission selection, which helps reduce back-and-forth. Response times vary by location and season, but you should receive an automated acknowledgement immediately with a reference ID.

Some country pages also provide a live chat option or a mission-specific email address. Always use links published on VFS Global’s official domain. For security, do not send passport scans, full card numbers, or payment CVV by email or chat; the agent will tell you how to share any required documents securely.

Costs, languages, and hours

Helpline hours and languages are set locally. Typical hours align with the visa application centre’s time zone and often run Monday–Friday during business hours, with peak-season extensions where available. Your country page lists exact hours, holiday closures, and language options (for example, English plus a local language).

Call charges depend on the published number type and your telecom provider. Some numbers are toll-free; others are standard geographic lines. In certain locations, premium-rate numbers are used, in which case VFS discloses this on the “Contact us” page. VFS Global does not ask for separate payment just to answer a standard helpline query; paid services (such as document courier or premium lounge) are optional and clearly priced on your country page.

Practical checklist before you call customer care

Having the right details ready shortens calls and speeds up resolution. If you booked online, open your confirmation email first so you can quote exactly what the agent needs.

• Your full name as on passport and date of birth.
• Application reference/transaction ID or appointment reference (from the confirmation email/PDF).
• Passport number and the destination country (e.g., “Applying for [Country] from [Your Country]”).
• Appointment date, selected VAC location, and the email/phone used for booking.
• Payment method and last 4 digits of the card (never share full card or CVV).
• Any error message, screenshot, or file names if an upload failed.

Tips to avoid scams and outdated numbers

Only trust numbers listed on VFS Global’s official domains: “vfsglobal.com” or “visa.vfsglobal.com”. Be wary of blogs, social media posts, or classifieds publishing “shortcut” helplines or WhatsApp numbers; these are common vectors for fraud. VFS agents will never ask for your online banking passwords, full card details, gift cards, or cryptocurrency to “unlock” faster processing.

Helpline numbers change over time when governments award new outsourcing contracts or when call centre vendors change. If you saved a number from a past application (for example, from 2021), re-check today’s “Contact us” page to confirm it is still valid. When in doubt, navigate from the homepage rather than clicking search engine ads.

Quick links and how to verify you’re in the right place

Start here: https://visa.vfsglobal.com. Select “I’m applying from” (your current country) and “I’m going to” (destination). You’ll be routed to a country-specific site with a menu item titled “Contact us”. That page lists your local helpline number, hours, email/webform, and any chat option. Bookmark it and refer to it whenever you need support.

If you can’t load the portal, try the general directory at https://www.vfsglobal.com/en/individuals/contact-us.html. From there, pick your country and mission to reach the correct contact details. For appointment-related queries, the confirmation email sent immediately after booking is also an authoritative source for the customer care number and escalation path.