USTA Customer Care: How to Reach the Right Team and Get Fast Help

What USTA Customer Care Covers

USTA customer care supports players, parents, captains, officials, and coaches with membership and billing, account and login issues, NTRP ratings and leagues (TennisLink), junior and adult tournament registration (Serve Tennis), Safe Play requirements, and general inquiries about national facilities and programs. If your question touches scheduling, payments, team rosters, or your USTA profile, customer care is your first stop.

Event-specific help, such as US Open ticketing or on-site facility assistance, is handled by dedicated teams. USTA customer care will route you when needed, but you can often save time by contacting the event or facility directly using the contacts below.

Primary Contact Channels

Use the channel that best matches your issue. For account, membership, or general program questions, start with Member Services. For league and rating questions, include your USTA number, team number, and the Section/District if you know them. For tournament issues, contact the Tournament Director listed on the event page first; they control draws, refunds, and scheduling.

• USTA Member Services (Customer Care): 1-800-990-8782 (toll-free). Email: [email protected]. Web: https://www.usta.com/contact-us
• TennisLink (Leagues and NTRP): https://tennislink.usta.com — use the Help/Contact link on the site to open a ticket with your USTA number and team ID.
• Serve Tennis (Tournaments and Sites): Access your tournament dashboard via your USTA account at https://www.usta.com; each tournament page lists the Tournament Director’s email and phone under “Contact.”
• USTA National Campus (Orlando): 10000 USTA Blvd, Orlando, FL 32827. Phone: (407) 675-2500. Site: https://www.ustanationalcampus.com
• USTA Billie Jean King National Tennis Center (NYC): Flushing Meadows–Corona Park, Flushing, NY 11368. Info and programs via https://www.usopen.org and facility pages linked there.
• US Open tickets and event services: https://www.usopen.org (Tickets section for live chat/contact options during the tournament).
• Safe Play and athlete safety: Overview and steps at https://www.usta.com/safeplay. Report sexual misconduct to the U.S. Center for SafeSport at 720-531-0340 or https://uscenterforsafesport.org/report-a-concern.

If you are unsure where to start, use the USTA “Contact Us” form. It triages by topic (Membership, Leagues, Tournaments, Safe Play, Facilities) and routes your case to the correct team, which speeds responses.

Get Faster Answers: What to Include in Your Request

Concise, complete details help staff resolve issues without back-and-forth. The most common delays come from missing identifiers (USTA number, team number, tournament ID) or not specifying the Section/District for league matters.

• Your full name as it appears on your USTA account, USTA number (if you have one), and the email/phone on the account
• For Leagues: team number, captain’s name, Section/District/Area, match date, and the specific issue (e.g., incorrect score entry, rating appeal, add/remove player)
• For Tournaments: tournament name and ID, age/division, order/transaction number, and whether you are requesting withdrawal, refund, or schedule clarification
• For billing: last 4 digits of card used, exact charge amount, date/time of charge, and the product (membership, tournament entry, league fee)
• Screenshots or error messages, your device/browser/app version, and steps you took before the issue occurred

After submitting online, you will receive a case number by email. Save it and include it in any follow-up so your case stays consolidated and moves faster through the queue.

Membership and Billing Support

USTA membership unlocks league play, certain ratings pathways, program discounts, and communications. To join, renew, or manage auto‑renew, sign in at usta.com and navigate to Membership. If you see duplicate accounts (often caused by email changes), contact Member Services to merge them before you register for leagues or tournaments; merging prevents rating or results fragmentation.

Pricing and promotions can vary by member type and year (for example, periodic free or discounted junior memberships). Always confirm current rates at https://www.usta.com/membership before purchasing. For billing corrections (wrong card charged, duplicate charge, failed auto‑renew), provide the transaction date, exact amount, and last four digits of the card to speed resolution. Refund timelines depend on your bank but typically post within 3–10 business days after USTA processes the credit.

If you need an invoice or receipt for reimbursement, request a PDF receipt from Member Services or download it from your account purchase history. For tax questions, USTA cannot provide tax advice, but it can supply documentation of payments and membership periods.

Leagues, Ratings, and TennisLink

League administration and NTRP ratings run through TennisLink (https://tennislink.usta.com). Captains can locate a team number on the team page; players can search for their teams via their USTA number or name. If your name is misspelled, your rating displays incorrectly, or your team association is wrong, open a TennisLink support request and include your USTA number and team number.

NTRP ratings update on a national year-end cycle, with dynamic calculations during the season. Self-rating and appeal options appear in TennisLink; appeals based on medical or procedural grounds may require documentation and must align with your Section’s policies. For match score corrections, contact your Local League Coordinator or file a request within 48 hours of the match where possible, citing the match number and both captains’ confirmation.

If you transfer Sections or move, ask Member Services to assist with account alignment so your history and eligibility carry over. Keep your profile contact details current to ensure you receive schedule changes and coordinator emails.

Tournaments and Serve Tennis

Most junior and adult tournament registrations are handled via Serve Tennis through your USTA account. Each tournament homepage lists the Tournament Director (TD) with email/phone and the tournament ID. For withdrawals before the entry deadline, use the withdrawal function online; for late withdrawals, email the TD immediately. TDs control acceptance lists, seeding, scheduling, and on‑site operations.

Refund policies vary by Section and are posted on the tournament page. Generally, if you are not selected, your entry fee is automatically released; if selected and you withdraw before play begins, partial or no refunds may apply depending on local policy and timing. Keep your order number and the tournament ID handy when requesting billing reviews.

Seeding or ranking questions should be directed to the TD with links to verifiable results. For code-of-conduct issues during events, the Referee on site is the first point of contact; escalate post-event via the tournament page if needed.

Safe Play and Athlete Safety

Adults who interact with minor athletes in USTA programs must complete Safe Play (training, background screening, and acknowledgments) on the cadence defined at https://www.usta.com/safeplay. Begin early; screening can take several business days. Keep your legal name and addresses consistent to prevent screening delays.

Report sexual misconduct directly to the U.S. Center for SafeSport at 720-531-0340 or online at https://uscenterforsafesport.org/report-a-concern. For other misconduct (bullying, harassment, grooming, policy violations), follow the reporting instructions on the USTA Safe Play page to notify both USTA and local authorities when appropriate. If a child is in immediate danger, call 911 first.

For coaches and organizers, maintain proof of Safe Play completion and roster check processes. Many Sections require verification before league or tournament participation is activated for youth-facing roles.

On-Site Assistance at USTA Facilities and Events

At the USTA National Campus (10000 USTA Blvd, Orlando, FL 32827; (407) 675-2500), front desk and programming staff can assist with court bookings, clinics, camps, and billing tied to the campus. Email confirmations include booking IDs—bring those for faster check-in and changes.

At the USTA Billie Jean King National Tennis Center in New York, program inquiries and public court information are linked from usopen.org and related facility pages. During the US Open, use the official website or app for ticket services, digital ticket troubleshooting, and guest services contacts; event-time support adds live channels that are faster than general lines.

For sanctioned tournaments hosted at these facilities, defer to the Tournament Director listed on the event page for schedule, draw, and refund decisions. Facility staff cannot override tournament rulings.

Escalations and Typical Response Times

Online cases filed via usta.com/contact-us typically receive an acknowledgment immediately and a substantive response within 1–2 business days. High-volume periods (league deadlines, year-end ratings, US Open) can extend queues; include all identifiers and any deadlines you face to prioritize your case appropriately.

If your case is time-sensitive (same-day competition, imminent refund deadline), call 1-800-990-8782 and reference your case number from the email acknowledgment. For unresolved issues after initial handling, reply to the case thread requesting escalation; this preserves history and moves it to a senior specialist without restarting the process.