Under Armour Customer Care: A Complete, Practical Guide

How to Contact Under Armour

For the fastest help on orders placed at UA.com in the United States, call Under Armour Customer Service at 1-888-727-6687 (that’s 1-888-7-ARMOUR). Phone availability can change seasonally and around peak periods; check the current hours posted on the Help Center before calling. If you prefer not to wait on hold, the live chat option is typically the quickest path for order-specific questions such as cancellations, address corrections, and return labels.

The central hub for support across regions is the Under Armour Help Center at https://help.underarmour.com. From there, select your country to see region-specific policies, contact hours, and return instructions. You can also sign in to your UA account at https://www.underarmour.com to track orders, start returns, and view past purchases. For corporate correspondence (not order support), the Global Headquarters mailing address is 1020 Hull Street, Baltimore, MD 21230, USA.

• Phone (US): 1-888-727-6687; Website: https://www.underarmour.com; Help Center: https://help.underarmour.com
• Live Chat: Available via Help Center for most regions; best for real-time order fixes and return authorizations.
• In-Store Support: Under Armour Brand House and Factory House stores can assist with store purchases; use the store locator on UA.com for local hours and services.

Orders, Shipping, and Delivery

After checkout on UA.com, you’ll receive an order confirmation email within minutes. Use the “Track Order” link in that email or sign in to your UA account to follow status changes from Processing to Shipped. Most shipments in the US are fulfilled by major carriers (e.g., UPS, FedEx, USPS) with tracking numbers updating within 24 hours of label creation. If your tracking shows “Delivered” but you cannot locate the package, first check with household members and neighbors, then wait one full business day—carriers sometimes mark a delivery before the parcel reaches your door.

Address changes and order cancellations are time-sensitive and possible only before the order locks for fulfillment. If you notice a mistake, contact support immediately via chat or phone and have your order number ready. If your order is split across multiple packages, each box will have a unique tracking number and may arrive on different days. For delivery issues (damaged box, missing contents, or a stuck tracking status), Under Armour can open an investigation with the carrier once the minimum transit time has elapsed based on the shipping method you selected.

If you used a promotional code or a gift card, those details appear in your order summary and confirmation. Save that email—support will reference it to verify discounts and payment methods. For security reasons, customer care can’t move charges between payment methods after checkout, but they can help cancel items that haven’t shipped and guide you through placing a corrected order when timing allows.

Returns, Refunds, and Exchanges

To start a return for an item purchased on UA.com, go to Order History in your account or use the guest return link in your confirmation email. Select the items, choose a reason, and generate a return label if available for your region. The item(s) must be in original condition per your country’s policy—typically unworn/unused, with tags attached and in the original packaging for footwear. Certain categories are not returnable (for example, customized gear or marked final-sale items); the return flow will flag any ineligible items before you print a label.

Once your return is scanned by the carrier, you can track its progress to the UA returns center. Refunds are issued to the original payment method after inspection—bank processing times vary, but it’s common to see funds post within 3–10 business days after the return is completed at the warehouse. If you used a gift card or a combination of payment methods, refunds are applied proportionally. For gifts, ask support about issuing a gift card refund instead of returning funds to the purchaser’s card.

Under Armour generally doesn’t process direct exchanges by mail. The fastest path to the right size or color is to place a new order now and return the original item for a refund once it ships back. If you purchased in a physical Under Armour store, bring the item and receipt to that store; policies for store returns can differ from online orders, and some stores can handle exchanges on the spot if they have stock.

Warranty and Product Quality Claims

If you suspect a manufacturing defect—such as unexpected seam failure on apparel or premature outsole separation on footwear—start by gathering clear photos of the issue, the product’s style/UPC tag, and your proof of purchase. Contact Under Armour via the Help Center or phone and request a quality review. Customer care will advise whether to submit images through a secure link or to ship the product for inspection; requirements vary by region and product type.

It’s important to distinguish normal wear-and-tear from defects. Abrasion from sport-specific use, exposure to chemicals, or heat damage typically isn’t covered, while workmanship defects identified early in the product’s life often are. If your item was purchased from an authorized retailer (not UA.com), keep that store receipt; Under Armour may verify authenticity and route your claim appropriately. For connected footwear issues (e.g., sensors not syncing with the app), support may coordinate with the MapMy team if software troubleshooting is required before a replacement is considered.

Resolution options for approved claims usually include a replacement of the same or comparable item or a refund to the original payment method if the product is no longer available. Processing times vary based on the need for physical inspection; providing complete information up front speeds things up considerably.

UA Apps and Digital Support (MapMy, Accounts, and Data)

Under Armour’s running and training app ecosystem is centered on MapMy (e.g., MapMyRun). For app issues—account login, device sync, or workout data errors—go to https://support.mapmyrun.com for troubleshooting guides and ticket submission. If your shoes are “Connected Footwear,” make sure Bluetooth permissions and firmware/app versions are current before contacting support; having your phone OS version and app build number handy helps the team diagnose quickly.

MyFitnessPal, which was acquired by Under Armour in 2015 and later divested in 2020, now operates independently; nutrition and calorie-tracking questions should go to https://support.myfitnesspal.com. If you used the same email across UA.com and MapMy, note that password resets are app/site-specific. When contacting UA customer care about digital issues tied to a product purchase (e.g., a bundled trial), include the order number and the email used to register the app to streamline verification.

Discounts, Price Adjustments, and Gifts

Under Armour commonly partners with ID.me to verify eligibility-based discounts for military, first responders, healthcare workers, teachers, and students at checkout on UA.com and in participating Brand House stores. The exact discount percentage and terms can vary by campaign and region (often 20% off full-price items, exclusions apply). Verify your status once with ID.me during checkout; the discount typically applies automatically on future purchases when you’re signed in.

If a UA.com item you purchased drops in price shortly after you buy, contact customer care with your order number to ask about a price adjustment within the posted window for your region (the timeframe and exclusions can differ by country and sale event). For gifts, you can request a gift receipt in-store or forward the UA.com confirmation email (without payment details). When returning gifts to Under Armour, ask support to issue a refund to a UA gift card rather than to the original purchaser’s card, when allowed by policy.

Escalations and Best Practices

Before you contact support, prepare the essentials: order number, the email and phone used at checkout, clear photos for product issues, and the product style or UPC code from the tag or shoe tongue label. When you start a chat or call, ask the agent for a case or reference number; keep it for follow-ups so any agent can pull up the full history.

If your issue involves a carrier claim (lost or damaged in transit), expect Under Armour to open an investigation that can take a few business days. During peak seasons, response times may be longer; using chat during off-peak hours and responding promptly to any email requests for photos or affidavits will speed resolution. If you bought from an authorized third-party retailer, the quickest path is often to start with that retailer’s returns desk while you keep UA informed for any quality concerns.

• Have ready: order number, product photos, style/UPC, and your preferred resolution (refund, replacement, or size swap via new order).
• Keep records: save emails, chat transcripts, tracking numbers, and the carrier drop-off receipt for returns.
• Follow timing: initiate returns within your region’s window and report delivery issues promptly once carrier timelines allow.

Key Links and Numbers at a Glance

Under Armour Customer Service (US): 1-888-727-6687. UA.com: https://www.underarmour.com. Help Center: https://help.underarmour.com. MapMy Support: https://support.mapmyrun.com. MyFitnessPal Support: https://support.myfitnesspal.com. Corporate Mailing Address: 1020 Hull Street, Baltimore, MD 21230, USA.

How long is the warranty on Under Armour shoes?

Your purchase is warranted against manufacturing defects for up to 90 (ninety) days from the date of purchase. We do not offer an exchange of your purchase on www.underarmour.in, except in case of a defective product as provided hereinabove.

Does Under Armour have a warranty on clothes?

A: Under Armour has a one year warranty for manufacturer’s defects.

How do I contact Under Armor customer service?

You can contact our Customer Support Team by texting us at 833-550-3938 to file a complaint. You can also visit us at our Help Center!

What is the satisfaction guarantee for Under Armour?

Returns for items purchased from UnderArmour.com, app, or Brand House and Factory House store locations are FREE within 60 days with proof of purchase. Exchanges are accepted for UA.com and app. Heads Up: If you need to return items from different orders, a separate label and package must be used for each order.