Uconnect Customer Care: Complete, Practical Guidance for Owners

Uconnect is the connected-vehicle platform used across Stellantis brands (Chrysler, Dodge, Jeep, Ram, FIAT, and Alfa Romeo). Depending on your model year and trim, it powers navigation, Bluetooth and wireless phone integration, voice control, in-vehicle apps, remote commands, Wi‑Fi hotspot, and emergency services. Getting the right help quickly hinges on knowing who handles what: the brand Customer Assistance Center for vehicle-level issues, Uconnect/SiriusXM Guardian for connected services, and your mobile carrier partner (usually AT&T in the U.S.) for the in-car Wi‑Fi plan.

This page consolidates the fastest ways to reach support, what to have ready when you call, key timelines like the 2022 3G sunset, and expert troubleshooting steps that solve the majority of issues without a service visit. Keep your 17‑character VIN handy—it’s required to locate your subscription status, software level, and feature eligibility.

Who to Contact (and When)

Contact brand Customer Care when you have concerns about the radio head unit hardware, persistent faults after a reset, warranty/recall questions, dealer repair coordination, or map/software update eligibility tied to your VIN. Use Uconnect in‑vehicle Assist for live agent help with Uconnect services, roadside (where available), or account verification, and use the SOS/911 button only for emergencies.

For app-based features (remote start/lock, vehicle finder), billing, or trials, manage services in your brand’s connected services portal/app (Jeep/Ram/Dodge/Chrysler/Alfa/Fiat “Connect” apps for newer vehicles, or SiriusXM Guardian for many 2017–2021 models). Wi‑Fi hotspot billing is handled by the mobile carrier linked in the Uconnect screen (commonly AT&T in the U.S.).

Direct Support: Phone, Web, and Address

The following official channels connect you with customer care that can look up your VIN, subscription status, and service bulletins. If you’re unsure which applies, start with your brand’s Customer Care, who can warm-transfer you to the correct connected services team.

• Jeep Customer Care: 1-877-IAM-JEEP (1-877-426-5337) — https://www.jeep.com/support
• Ram Customer Care: 1-866-RAMINFO (1-866-726-4636) — https://www.ramtrucks.com/support
• Dodge Customer Care: 1-800-4ADODGE (1-800-423-6343) — https://www.dodge.com/support
• Chrysler Customer Care: 1-800-CHRYSLER (1-800-247-9753) — https://www.chrysler.com/support
• FIAT Customer Care (U.S.): 1-888-CIAO-FIAT (1-888-242-6342) — https://www.fiatusa.com/owners
• Alfa Romeo Customer Care (U.S.): 1-844-253-2872 — https://www.alfaromeousa.com/owners
• Uconnect site (features, guides): https://www.driveuconnect.com
• Connected services portal: https://www.mopar.com/en-us/care/connected-services.html
• SiriusXM Guardian (remote services info): https://www.siriusxm.com/guardian
• Stellantis North America (mail): 1000 Chrysler Drive, Auburn Hills, MI 48326-2766

If you cannot place calls, you can reach agents from the vehicle by pressing Assist (not SOS) on the overhead console or on-screen. For privacy and security, agents will verify account owners by name, phone, email, and often a one-time code. For ownership changes, have your title/registration available before you call so they can update the account and enable remote features for the new owner.

In-Vehicle Buttons: SOS vs. Assist

SOS/911 is reserved for emergencies and connects you to an emergency response center through the vehicle’s embedded modem. Use this only for life safety incidents or collisions. The button will not handle billing or app troubleshooting. If your vehicle is not connected to a cellular network, the SOS function may be unavailable; your cluster usually shows a message if the call cannot be placed.

Assist connects you with customer care for non-emergency help. Typical uses: subscription activation, account verification, remote lock/unlock issues, or to request roadside assistance if included in your plan. Many agents can run remote diagnostics on your telematics control unit (TCU) and push refresh commands that resolve stale connectivity without a dealer visit.

Subscriptions, Trials, and Carriers

New vehicles often include trial periods for remote services and Wi‑Fi. The length varies by model and year; 6–12 months of remote services and a shorter Wi‑Fi hotspot trial (often 3 months/3 GB in some promotions) are common. You can see your active trials and plan options in your brand app or by entering your VIN at the connected services portal.

In the U.S., the in‑vehicle Wi‑Fi hotspot typically uses AT&T. As of 2024, AT&T’s connected-car unlimited hotspot plans for many OEMs are commonly advertised around $20/month plus taxes and fees; verify the exact pricing in your vehicle’s Wi‑Fi purchase flow or the myAT&T portal. Remote services (lock/unlock, start/stop, vehicle finder, SOS) are billed separately through your brand app or SiriusXM Guardian, depending on model year and head unit generation.

Important Timeline: 3G Sunset and Model-Year Differences

In 2022, U.S. carriers retired 3G networks. Many 2013–2019 vehicles with 3G-only telematics lost cellular-based remote features when those networks were decommissioned. Core infotainment (Bluetooth, media, local navigation) still works, but remote start/lock and similar services require an upgraded telematics module that is not available for all models. If your app stopped working around early–mid 2022, this is the most likely cause.

Uconnect 5 (rolling out on many 2021+ models) includes faster processors, over‑the‑air (OTA) updates, wireless CarPlay/Android Auto, Alexa Built‑in on some trims, and the newer brand “Connect” apps. Earlier Uconnect 4/4C systems (common on 2017–2020) support many remote features via SiriusXM Guardian. Knowing your head unit generation helps customer care route your case correctly; you can usually find it in Settings > System Information on the screen.

Fix It Fast: Proven Troubleshooting Before You Call

The majority of connectivity and app issues are fixed by resetting the head unit, refreshing the app session, or clearing old device pairings. Try the steps below in order; most take under five minutes and do not erase personal data unless noted.

• Soft reboot the radio: Uconnect 4/4C—press and hold both the Volume and Tuner/Browse knobs for ~10–15 seconds until the screen goes black and the logo reappears. Uconnect 5—press and hold the Power button for ~10 seconds to restart.
• Refresh the vehicle’s connection: In your brand app, sign out, force-close, and sign back in; then pull-to-refresh the vehicle status. If remote commands queue but never execute, try the “Refresh Services” or “Activate Services” option in the app’s Vehicle or Assistance menu.
• Re-pair Bluetooth: Delete the vehicle from your phone’s Bluetooth list and delete the phone from Uconnect (Settings > Bluetooth > Paired Devices). Reboot your phone, then re-pair. For Android, allow Contacts and Messages permissions; for iOS, enable Show Notifications to get text readout.
• Wi‑Fi hotspot not working: Verify the plan is active in Apps > Wi‑Fi Hotspot > Manage Subscription. Toggle Wi‑Fi Off/On, then on your phone “Forget” the vehicle SSID and reconnect using the password shown on-screen.
• Navigation/map issues: Ensure GPS has clear sky view for 3–5 minutes. If routes won’t calculate after a reboot, note the map provider/version in Navigation Settings and share it with customer care for update guidance.

Warranty, Recalls, and OTA Updates

Head unit hardware is covered under your vehicle’s basic limited warranty (duration varies by brand/model year; commonly 3 years/36,000 miles in the U.S.). Software concerns may be addressed by Technical Service Bulletins (TSBs) your dealer can apply. Recalls are safety-related and performed at no cost. You can check open recalls by VIN at your brand’s support site or https://www.nhtsa.gov/recalls.

Many Uconnect 5 vehicles receive OTA updates that install automatically when the vehicle is parked. If you see a pending update prompt, accept it when convenient (some updates can take 10–20 minutes). Do not start the engine during installation. If an update fails repeatedly, capture a photo of the error screen and share your VIN, mileage, and software version with customer care for escalation.

Ownership Changes, Privacy, and Security

If you bought a used vehicle, transfer ownership in the brand app or by calling Customer Care with your VIN and proof of ownership (registration or title). This removes the previous owner’s access and enables remote features for you. For leased vehicles, ensure services are canceled or transferred at lease end to prevent unauthorized access.

Remote commands and vehicle location are tied to the verified account owner. Customer care will not disclose location or execute commands without proper authentication. If your vehicle is sold, traded, or totaled, remove it from your app immediately and contact customer care to close subscriptions and prevent future charges.

What to Have Ready When You Call

Speed up your case by having your 17‑character VIN, current mileage, phone OS/version, app version, and a brief timeline of the issue (e.g., “remote start last successful on 2025‑08‑01; fails since 2025‑08‑15 after phone update”). If a dealer has already looked at the vehicle, provide the repair order number so customer care can reference prior diagnostics and any TSBs already applied.

After your first call, ask for a case/reference number. If the issue requires engineering review or a dealer visit, this number links your documentation across teams, allowing faster follow-up and resolution.