UBI Customer Care No: The Definitive, Up‑to‑Date Guide (2025)

First, identify which “UBI” you mean

In India, “UBI” most commonly refers to Union Bank of India. However, many people still use “UBI” to mean the former United Bank of India, which was amalgamated into Punjab National Bank (PNB) on 1 April 2020. Your correct customer care number depends on which bank actually serves your account today.

A quick way to confirm: check your passbook, debit card, net banking site/app, or IFSC code. If your IFSC starts with “UBIN” (e.g., UBIN0123456), you are with Union Bank of India. If you see “UTBI” (old United Bank of India), your relationship is now with PNB, whose IFSC starts with “PUNB” post-migration. Former United Bank customers should call PNB helplines; Union Bank customers should call Union Bank helplines.

Union Bank of India (UBI) — Customer care numbers, hours, and what you can do

Union Bank of India operates 24×7 contact centers for most retail queries, including card hotlisting, balance/transaction information via IVR, net banking/mobile banking support, cheque status, and dispute logging. Service is typically available in multiple Indian languages, and IVR self-service is accessible round the clock. Peak call volumes are usually late morning to mid‑afternoon (IST), so off‑peak hours can be faster for agent assistance.

Calls from India to the toll‑free numbers below are free from major mobile and landline networks. If you’re calling from overseas, you can use VoIP/app calling to these numbers or contact your branch/relationship manager directly; standard international calling charges may apply if you dial India numbers from abroad. Always keep your registered mobile number handy for OTP verification, and never disclose your full PIN/OTP to anyone.

• Union Bank of India toll‑free (24×7): 1800 22 22 44
• Union Bank of India toll‑free (alternate, 24×7): 1800 208 2244
• Debit/ATM or credit card hotlisting: Use the same numbers above and choose the “block card” option on IVR for immediate hotlisting (available 24×7)

Former United Bank of India customers — Your customer care is now PNB

United Bank of India merged into Punjab National Bank on 1 April 2020. If your card/passbook still shows the old United Bank branding or your IFSC starts with “UTBI…”, you should use PNB’s helplines. PNB’s contact center runs 24×7 for most retail services, including card hotlisting, digital banking assistance, and complaint registration.

PNB’s toll‑free numbers work across India. A chargeable number is also available if your telecom plan doesn’t allow toll‑free access or if you’re calling from certain corporate networks. Keep your account number or customer ID, last 4 digits of card (if relevant), and registered mobile number ready to speed up verification.

• PNB toll‑free (24×7): 1800 180 2222
• PNB toll‑free (alternate, 24×7): 1800 103 2222
• PNB chargeable (India/overseas friendly): +91 120 249 0000

Escalations, complaint IDs, and resolution timelines

Whether you are a Union Bank or PNB customer, insist on a complaint/ticket ID whenever you log a service request. You should receive it via SMS or email instantly or within minutes. For most routine retail complaints (failed transactions, chargeback requests, service configuration), standard resolution timelines are 3–7 working days; complex cases (card disputes, chargebacks with other banks or networks) can take up to 30 days depending on network rules.

If your issue is not resolved within the stated turnaround time (TAT), escalate to the bank’s Nodal Officer for your region, then to the Principal Nodal Officer. The escalation contacts and email/web forms are published on the official sites under “Contact Us” or “Grievance Redressal.” If you still do not receive a satisfactory response within 30 days of first lodging the complaint, you can approach the Reserve Bank of India under the Integrated Ombudsman Scheme (2021) via the RBI Complaint Management System at https://cms.rbi.org.in. Keep copies/screenshots of: original complaint ID and date, communication history, disputed amounts and dates, and the relief you seek.

Safety and quick‑action checklist

If you suspect fraud (unauthorized UPI, card‑not‑present, or ATM withdrawals), hotlist/block your card immediately using the 24×7 IVR options above, and disable UPI from your app if relevant. In addition to informing your bank, call India’s dedicated cyber‑fraud helpline 1930 as soon as possible to initiate a “hold” request on the beneficiary’s account through the public platform. The speed of reporting greatly improves recovery chances; aim to act within minutes.

Only call the official numbers listed here or those shown on the bank’s website/app. Bank staff will never ask for your full PIN, CVV, or OTP over the phone. Do not click links sent by unknown senders claiming to be “KYC updates.” If someone claims to be calling from the bank and pressures you to share OTP, hang up and call the official helpline yourself. For disputes, keep precise details: date/time, amount, last 4 digits of card/account, merchant name/UPI handle, and reference/ARN if available—these specifics help agents file network‑level claims correctly.

Key addresses, websites, and how to verify details

Union Bank of India official website: https://www.unionbankofindia.co.in. To verify current helpline numbers, navigate to “Contact Us” or “Customer Care.” Head Office (correspondence): Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai — 400021. For in‑person support, you can also visit your home branch; branch‑level service requests often feed into the same ticketing system used by the contact center.

Punjab National Bank official website: https://www.pnbindia.in. Ex‑United Bank of India customers can find migration FAQs, IFSC mapping, and service links here. PNB Head Office (correspondence): Plot No. 4, Sector‑10, Dwarka, New Delhi — 110075. For card/blocking emergencies, the toll‑free numbers operate 24×7; for account service changes (KYC, address/mobile updates), branch visits during business hours may be required as per RBI KYC norms.

Keep this simple rule of thumb: IFSC “UBIN…” or Union Bank branding → call 1800 22 22 44 or 1800 208 2244. IFSC “UTBI…” or old United Bank branding → call PNB at 1800 180 2222 or 1800 103 2222. When in doubt, check the bank’s website and confirm the number before you dial.